What is Billie

Service overview

Billie is a subscription service that delivers razors and related shaving products on a recurring schedule. It is designed to provide refills and shaving essentials directly to customers' doors.

Typical use

Users choose a plan and delivery frequency, and Billie ships refills on that cadence. Subscriptions can be managed online or by contacting support.

How to cancel Billie

Cancel via website (recommended)

• Go to mybillie.com and log in to your Billie account.
• Open "My Account" and then "Subscriptions" or "Your Plan".
• Find the active subscription and click "Cancel Subscription" or "Modify Plan".
• Follow the on-screen prompts and confirm cancellation.
• Request cancellation at least 24 - 48 hours before the next billing to avoid being charged.

Cancel by email

• Send an email from your registered account to [email protected] with a clear subject, e.g. "Cancel subscription - [your email]".
• Include your account email, order number (if available) and desired cancellation date in the message.
• Allow 24 - 48 hours for processing; cancellations submitted too close to billing may still be charged.

What happens when you cancel

Access and deliveries

After cancellation, your subscription will not renew at the next billing cycle if the cancellation processed before billing. Orders already processing or shipped will still be fulfilled.

Account and data

Your account typically remains active for login and order history unless you request account deletion. Billing and order records are kept for service and support purposes.

Will I get a refund?

Standard refund policy

Billie generally does not provide automatic refunds for subscription shipments once processing or shipping has started. Refunds are discretionary and handled on a case-by-case basis.

Exceptions and timing

• Refunds may be issued for unused products in original condition at company discretion.
• Refunds for eligible transactions can be processed via Stripe up to 180 days after purchase, but are not guaranteed and typically exclude shipping costs.

Billie plans and pricing

Available plans (verified)

The following in-app subscription prices were found associated with Billie's app listing and reflect the available Billie Pro plans.

Pricing table

Your consumer rights in India

Cancellation and cooling-off

No specific 14-day unconditional "cooling-off" period is publicly advertised by Billie for India. Cancellation is allowed at any time before the next shipment is processed.

Refunds and dispute options

• Refunds are discretionary and must be requested; they may be processed via Stripe within up to 180 days for eligible transactions.
• Shipping costs are typically excluded from refunds. For unresolved charge disputes, you may consider contacting your card issuer or payment provider.

Customer experiences

Positive reports

Some users reported successful cancellations after initial confusion, especially when the correct registered email was used and support responded.

Negative reports

• Complaints include blades dulling quickly and poor shaving performance.
• Packaging difficult to open and some defective blades causing injury were reported.
• Others reported late or damaged deliveries, slow customer service, being charged after cancellation, and lack of advance shipment notifications.

Documentation checklist

Essential items to include

• Account email used to register with Billie.
• Order number(s) or recent invoice details.
• Desired cancellation date and brief reason (optional).

Evidence for refunds or defects

• Photos of damaged or defective items and packaging.
• Payment receipts or bank/card statement entries showing charges.
• Email thread or support ticket references if available.

Common mistakes

Timing errors

Cancelling too close to the next billing date is a common mistake; charges may process before the cancellation takes effect. Aim for at least 24 - 48 hours prior.

Wrong contact details and assumptions

Using an email address not registered with the account can delay cancellation. Another frequent mistake is assuming app-store billing; Billie uses web/email cancellation rather than direct App Store or Google Play billing.

Comparative recap

Channel comparison

After cancelling

What to check

Confirm you receive a cancellation confirmation email or on-screen confirmation. Keep screenshots or copies of confirmation for your records.

Next steps and escalation

• If charged after cancellation, gather documentation and contact support with proof.
• If support is unresponsive, consider contacting your payment provider to dispute a charge and keep all correspondence.

Address

Official address information

No official India postal address for Billie (the razor subscription service) was identified in the verified sources for cancellations or support.

Related company address (possibly unrelated)

Public records show an India-registered company with a similar name at: Flat No‑X 503, Park Floor 1, BPTP Sector‑77, Faridabad, Haryana 121004, India. This entity may be unrelated to the US‑based Billie razor service.