Cancellation Billie: Easy Method

What is Billie

Service overview

Billie is a subscription-based service that delivers razors and personal-care products to customers on a recurring schedule.

Subscribers can customise delivery frequency and product selection through their account settings.

Where it operates

Billie operates online and offers account management via its website and customer support channels.

Local presence may vary; billing and fulfilment follow the terms shown at signup.

How to cancel Billie

Cancel via website

• Log in at the Billie site, open My Account, go to Subscriptions or Your Plan.
• Select Cancel Subscription or Manage Plan and follow the on-screen prompts to confirm cancellation.
• Keep the confirmation screen or email for your records. Source: Postclic guide.

Cancel via email or third party

• Email [email protected] with your full name, account email and order/subscription details; use a clear subject such as "Cancel My Billie Subscription" and ask for written confirmation. Allow 24 - 48 hours for processing. Source: Billie help (Intercom).
• Use a cancellation service such as DoNotPay: authenticate and they will submit cancellation on your behalf. Confirmation typically arrives within 48 hours. Source: DoNotPay.

What happens when you cancel

Future renewals and deliveries

Cancellation stops future renewals and recurring charges; you should not receive further scheduled shipments after cancellation is confirmed.

Products already paid for before cancellation may still be shipped; there is no guarantee of refund for those items.

Account access and data

Your account may remain accessible for order history and receipts after cancellation.

For account deletion or data questions, contact Billie support and request confirmation of actions taken.

Will I get a refund?

Standard refund policy

• Billie generally does not offer refunds for personal‑care items that have been opened or used, unless there is a manufacturing defect. Source: Intercom.
• No prorated refunds are typically issued if you cancel mid‑billing cycle; you may keep products already paid for. Source: DoNotPay.

Exceptions and payment processor notes

• Refunds for defective items may be handled via the payment processor (Stripe) and, in some cases, processed up to 180 days after purchase; timing depends on the bank/payment network. Source: Postclic.
• Always request written confirmation of any refund decision from support and retain transaction records.

Billie plans and pricing

Overview

Exact Singapore Dollar (SGD) amounts are not listed in the verified sources.

App Store (US) pricing is shown in the table below as noted in available sources.

Pricing table

Your consumer rights in Singapore

Relevant law

In Singapore, the Consumer Protection (Fair Trading) Act (CPFTA) governs fair trading and consumer remedies for defective or misdescribed goods and services.

Cooling‑off and refunds

• The 14‑day "cooling‑off" period under CPFTA applies to certain unsolicited and remote sales, but online subscription policies vary and may not guarantee automatic refunds for cancellations.
• For defective or improperly described products, consumers are entitled to remedies such as repair, replacement or refund under Singapore law.

Customer experiences

Positive reports

• Some users report straightforward cancellations via email or the site and friendly support resolving issues like duplicate accounts. Source: Trustpilot reviews.
• Long‑time subscribers note convenience and satisfaction with product and service continuity prior to cancellation.

Negative reports

• Common complaints include slow or unresponsive customer service and cases of billing continuing after customers believe they cancelled. Source: Trustpilot.
• Other issues reported are product performance concerns (blades, irritation) and shipping or tracking frustrations.

Documentation checklist

Essential items to prepare

• Account email and full name as registered with Billie.
• Order number or subscription details (plan name, last billing date).
• Screenshot or copy of cancellation confirmation and any support correspondence.

Helpful extras

• Last four digits of the payment card used and date of the last charge.
• Bank statement excerpt if you need to dispute an unwanted charge later.

Common mistakes

Not saving confirmation

Many customers assume cancellation is complete without saving the confirmation message or screenshot.

Always keep written proof of cancellation to avoid disputes over later charges.

Timing and assuming refunds

Cancelling after a billing date can still leave you charged for that cycle; Billie typically does not prorate refunds.

Do not assume used or opened personal‑care products will be refunded unless a defect is documented.

Comparative recap

How the channels compare

The table below summarises expected confirmation times and refund likelihood across cancellation channels based on available sources.

Quick reference table

After cancelling

What to check

• Save the cancellation confirmation and monitor your card or bank statement for any further charges.
• If billing continues, contact Billie support immediately and escalate with your bank if necessary.

Helpful links

• Billie cancellation help (support article): Intercom help.
• Independent how‑to guide: Postclic guide.
• Third‑party cancellation assistance: DoNotPay.

Address

Registered address

BILLIE PTE. LTD., 252 NORTH BRIDGE ROAD, #B2-01, RAFFLES CITY SHOPPING CENTRE, Singapore 179103.

Notes

This address is a local contact point; cancellations and account actions are typically handled via the website or support email.

If you need formal correspondence, include your account details and request written confirmation of receipt.