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Cameo

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India

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Termination letter drafted by a specialized lawyer
Sender
How to Cancel Cameo in Snapchat | Postclic
Cameo
Diamond Centre, Unit No 26, Ground Floor, Near Vardhman Industrial Estate, Vikhroli (West)
400043 Mumbai India
ithelpdesk@cameoindia.com
Cancellation of Cameo contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Cameo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Cameo
Diamond Centre, Unit No 26, Ground Floor, Near Vardhman Industrial Estate, Vikhroli (West)
400043 Mumbai , India
ithelpdesk@cameoindia.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Cameo. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Cameo: Easy Method

What is Cameo

Overview

Cameo is a service for ordering personalized video messages from celebrities and creators. Users request and pay for a custom video that the chosen creator records and delivers through the platform.

How it operates

Bookings can be made via mobile apps (iOS/Android) or the web. Payment and fulfillment processes differ by platform and creator availability.

How to cancel Cameo

Cancel on iOS (App Store)

  • Open the App Store and go to your account > Purchases or Orders.
  • Locate the Cameo purchase and use Apple's reporting/refund workflow to request action from Apple.
  • Note: Cameo handles unfulfilled requests by issuing in-app credit (USD); to request a refund instead you must go through Apple and ensure you have sufficient in-app credit so Cameo can deduct it immediately if required.

Cancel on Android (Google Play) and Web

  • Android: Open Google Play > Orders to request a refund from Google Play. If a Cameo request is cancelled or unfulfilled, the payment instrument is typically refunded directly.
  • Web: If ordered via cameo.com, follow the order link or Cameo support form to request cancellation. Cameo either refunds the payment instrument if unfulfilled or releases a pre-authorization hold depending on the booking.

What happens when you cancel

Access and delivery

If a booking is cancelled before fulfillment, the request stops and any creator work should not proceed. If already fulfilled, the personalized video remains delivered and cannot be removed by standard cancellation.

Account and data

Cameo retains order records and communication history for support and dispute resolution. Cancellation does not automatically delete your account or history; contact support for data requests.

Will I get a refund?

General refund rule

Cameo considers completed personalized videos and related content non-refundable. Once a booking is fulfilled, refunds are generally not permitted.

Exceptions and platform differences

  • Unfulfilled requests: May result in a refund or credit depending on the purchase channel.
  • iOS (App Store): Cameo typically issues in-app credit (USD) for unfulfilled requests. To obtain a refund instead, you must request it through Apple via the App Store orders process and ensure in-app credit is available for immediate deduction if required.
  • Android (Google Play): If a request is cancelled or unfulfilled, Google Play typically refunds the payment instrument directly.
  • Web: Cameo may either refund the payment instrument if charged in full or release a pre-authorization hold if used.
  • No 14-day cooling-off: There is no statutory 14-day cooling-off for completed personalized digital content on Cameo.

Cameo plans and pricing

Pricing summary

Plan Price (INR) Period Features
Cameo Item ($0.99) ₹99 One-time Personal video message
Cameo Item ($1.99) ₹199 One-time Personal video message
Cameo Item ($2.99) ₹299 One-time Personal video message
Cameo Item ($3.99) ₹399 One-time Personal video message
Cameo Item ($4.99) ₹499 One-time Personal video message
Cameo Item ($5.99) ₹599 One-time Personal video message
Cameo Item ($10.99) ₹999 One-time Personal video message
Cameo Item ($19.99) ₹1,999 One-time Personal video message
Cameo Item ($54.99) ₹5,900 One-time Personal video message

Notes on pricing

These are in-app, per-item one-time prices as listed for India in late 2025. Cameo does not offer monthly or annual subscriptions in India for these items.

Your consumer rights in India

Legal framework

Under the Consumer Protection Act in India, consumers can seek refunds or compensation for services not provided or for deficient services. The law supports remedies where a service is not delivered as promised.

Practical steps for Indian consumers

  • If a video is not delivered or is significantly different from what was promised, you can request a refund or compensation citing deficient service.
  • For in-app purchases, review Apple or Google Play refund policies as those platforms offer separate mechanisms that may be more favourable.
  • If unsatisfied, consumers may approach consumer forums, file complaints with local consumer courts, or use Alternate Dispute Resolution routes.

Customer experiences

Positive reports

Some users report high-quality, personalized videos that met expectations and delighted recipients. Specific examples cite touching messages from notable creators.

Negative reports

Many reviews report non-delivery, cancellations, poor customer support, and difficulty obtaining refunds. Trustpilot shows a large proportion of 1-star reviews citing these recurring issues.

For community feedback and review trends, see user reviews on Trustpilot.

Cameo reviews on Trustpilot

Documentation checklist

Order and payment records

  • Order ID or booking reference from Cameo.
  • Payment confirmation (card statement, Google Play/Apple receipt).
  • Date and time of purchase and expected delivery date.

Communication and evidence

  • Screenshots of the request, messages with the creator, and any cancellation notices.
  • Evidence of non-delivery (e.g., past the promised delivery window) or quality issues in the final video.
  • Any support ticket numbers and replies from Cameo or platform support.

Common mistakes

Assuming automatic refunds

Many users assume a cancelled or unsatisfactory order will automatically be refunded. On Cameo, completed personalised videos are non-refundable by policy.

Always verify platform-specific refund routes (Apple/Google/web) before assuming a refund will be issued.

Missing platform steps

Users sometimes contact Cameo but forget to file a refund request through the App Store or Google Play when required. This can delay or prevent refunds.

Example: iOS purchases may result in in-app credit unless a direct Apple refund is requested via App Store orders.

Comparative recap

Quick comparison

Platform Refund if unfulfilled Refund if completed Notes
iOS (App Store) In-app credit (USD) from Cameo; refund through Apple possible via App Store orders No refund for completed personalised videos Cameo issues credits; to get a refund you must go through Apple and meet credit deduction conditions
Android (Google Play) Payment instrument refunded directly if cancelled/unfulfilled No refund for completed personalised videos Google Play refund mechanisms apply
Web Either full charge refunded to payment instrument or pre-authorisation released if not fulfilled No refund for completed personalised videos Depends on how Cameo charged at booking time

Key takeaway

Unfulfilled requests may be refunded or credited depending on platform. Completed personalised videos are generally non-refundable.

After cancelling

Follow-up actions

  • Keep all documentation and order IDs until the issue is fully resolved.
  • If you purchased via App Store or Google Play, follow those platforms’ refund steps promptly.

Where to read user reports

For community feedback and to assess experiences before rebooking, check user reviews on Trustpilot.

Cameo reviews on Trustpilot

Address

Grievance Officer (India)

For issues related to Cameo functionality within Snapchat services in India, use the grievance address for Snap Camera India Private Limited.

Postal address

Diamond Centre, Unit No 26, Ground Floor, Near Vardhman Industrial Estate, Vikhroli (West), Mumbai, Maharashtra 400043, India

FAQ

To cancel your Cameo order on iOS, open the App Store, go to your account, and select Purchases or Orders. Find your Cameo purchase and use Apple's reporting/refund workflow to request action. Remember to check your in-app credit for potential deductions.

Yes, if your Cameo request was unfulfilled on Android, you can request a refund directly through Google Play by going to Orders. Ensure you follow the refund process outlined by Google Play.

After canceling a Cameo order, your account data and order records remain intact. Cameo retains this information for support and dispute resolution, but cancellation does not delete your account or history.

Cameo's general refund policy states that completed personalized videos are non-refundable. However, if your request was unfulfilled, you may be eligible for a refund or credit depending on the platform used for the purchase.

If you ordered through the Cameo website, follow the order link or use the Cameo support form to request cancellation. Depending on your booking, you may receive a refund or a pre-authorization hold release.