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I hereby notify you of my decision to terminate the contract relating to the Cameo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cameo: Easy Method
What is Cameo
Overview
Cameo is a service for ordering personalized video messages from celebrities and creators. Users request and pay for a custom video that the chosen creator records and delivers through the platform.
How it operates
Bookings can be made via mobile apps (iOS/Android) or the web. Payment and fulfillment processes differ by platform and creator availability.
How to cancel Cameo
Cancel on iOS (App Store)
- Open the App Store and go to your account > Purchases or Orders.
- Locate the Cameo purchase and use Apple's reporting/refund workflow to request action from Apple.
- Note: Cameo handles unfulfilled requests by issuing in-app credit (USD); to request a refund instead you must go through Apple and ensure you have sufficient in-app credit so Cameo can deduct it immediately if required.
Cancel on Android (Google Play) and Web
- Android: Open Google Play > Orders to request a refund from Google Play. If a Cameo request is cancelled or unfulfilled, the payment instrument is typically refunded directly.
- Web: If ordered via cameo.com, follow the order link or Cameo support form to request cancellation. Cameo either refunds the payment instrument if unfulfilled or releases a pre-authorization hold depending on the booking.
What happens when you cancel
Access and delivery
If a booking is cancelled before fulfillment, the request stops and any creator work should not proceed. If already fulfilled, the personalized video remains delivered and cannot be removed by standard cancellation.
Account and data
Cameo retains order records and communication history for support and dispute resolution. Cancellation does not automatically delete your account or history; contact support for data requests.
Will I get a refund?
General refund rule
Cameo considers completed personalized videos and related content non-refundable. Once a booking is fulfilled, refunds are generally not permitted.
Exceptions and platform differences
- Unfulfilled requests: May result in a refund or credit depending on the purchase channel.
- iOS (App Store): Cameo typically issues in-app credit (USD) for unfulfilled requests. To obtain a refund instead, you must request it through Apple via the App Store orders process and ensure in-app credit is available for immediate deduction if required.
- Android (Google Play): If a request is cancelled or unfulfilled, Google Play typically refunds the payment instrument directly.
- Web: Cameo may either refund the payment instrument if charged in full or release a pre-authorization hold if used.
- No 14-day cooling-off: There is no statutory 14-day cooling-off for completed personalized digital content on Cameo.
Cameo plans and pricing
Pricing summary
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Cameo Item ($0.99) | ₹99 | One-time | Personal video message |
| Cameo Item ($1.99) | ₹199 | One-time | Personal video message |
| Cameo Item ($2.99) | ₹299 | One-time | Personal video message |
| Cameo Item ($3.99) | ₹399 | One-time | Personal video message |
| Cameo Item ($4.99) | ₹499 | One-time | Personal video message |
| Cameo Item ($5.99) | ₹599 | One-time | Personal video message |
| Cameo Item ($10.99) | ₹999 | One-time | Personal video message |
| Cameo Item ($19.99) | ₹1,999 | One-time | Personal video message |
| Cameo Item ($54.99) | ₹5,900 | One-time | Personal video message |
Notes on pricing
These are in-app, per-item one-time prices as listed for India in late 2025. Cameo does not offer monthly or annual subscriptions in India for these items.
Your consumer rights in India
Legal framework
Under the Consumer Protection Act in India, consumers can seek refunds or compensation for services not provided or for deficient services. The law supports remedies where a service is not delivered as promised.
Practical steps for Indian consumers
- If a video is not delivered or is significantly different from what was promised, you can request a refund or compensation citing deficient service.
- For in-app purchases, review Apple or Google Play refund policies as those platforms offer separate mechanisms that may be more favourable.
- If unsatisfied, consumers may approach consumer forums, file complaints with local consumer courts, or use Alternate Dispute Resolution routes.
Customer experiences
Positive reports
Some users report high-quality, personalized videos that met expectations and delighted recipients. Specific examples cite touching messages from notable creators.
Negative reports
Many reviews report non-delivery, cancellations, poor customer support, and difficulty obtaining refunds. Trustpilot shows a large proportion of 1-star reviews citing these recurring issues.
For community feedback and review trends, see user reviews on Trustpilot.
Documentation checklist
Order and payment records
- Order ID or booking reference from Cameo.
- Payment confirmation (card statement, Google Play/Apple receipt).
- Date and time of purchase and expected delivery date.
Communication and evidence
- Screenshots of the request, messages with the creator, and any cancellation notices.
- Evidence of non-delivery (e.g., past the promised delivery window) or quality issues in the final video.
- Any support ticket numbers and replies from Cameo or platform support.
Common mistakes
Assuming automatic refunds
Many users assume a cancelled or unsatisfactory order will automatically be refunded. On Cameo, completed personalised videos are non-refundable by policy.
Always verify platform-specific refund routes (Apple/Google/web) before assuming a refund will be issued.
Missing platform steps
Users sometimes contact Cameo but forget to file a refund request through the App Store or Google Play when required. This can delay or prevent refunds.
Example: iOS purchases may result in in-app credit unless a direct Apple refund is requested via App Store orders.
Comparative recap
Quick comparison
| Platform | Refund if unfulfilled | Refund if completed | Notes |
|---|---|---|---|
| iOS (App Store) | In-app credit (USD) from Cameo; refund through Apple possible via App Store orders | No refund for completed personalised videos | Cameo issues credits; to get a refund you must go through Apple and meet credit deduction conditions |
| Android (Google Play) | Payment instrument refunded directly if cancelled/unfulfilled | No refund for completed personalised videos | Google Play refund mechanisms apply |
| Web | Either full charge refunded to payment instrument or pre-authorisation released if not fulfilled | No refund for completed personalised videos | Depends on how Cameo charged at booking time |
Key takeaway
Unfulfilled requests may be refunded or credited depending on platform. Completed personalised videos are generally non-refundable.
After cancelling
Follow-up actions
- Keep all documentation and order IDs until the issue is fully resolved.
- If you purchased via App Store or Google Play, follow those platforms’ refund steps promptly.
Where to read user reports
For community feedback and to assess experiences before rebooking, check user reviews on Trustpilot.
Address
Grievance Officer (India)
For issues related to Cameo functionality within Snapchat services in India, use the grievance address for Snap Camera India Private Limited.
Postal address
Diamond Centre, Unit No 26, Ground Floor, Near Vardhman Industrial Estate, Vikhroli (West), Mumbai, Maharashtra 400043, India