What is Fixd

Overview

Fixd (also styled FIXD) is a subscription-based vehicle diagnostic and telematics service paired with an OBD-II sensor. The app reports trouble codes and offers a Premium subscription for expanded diagnostics, maintenance reminders, and other features.

How it is commonly sold

Fixd is available as a standalone sensor plus a companion mobile app with optional in‑app Premium subscriptions. Purchases and subscriptions may be processed through Fixd's website, Apple App Store, or Google Play Store depending on how you bought the service.

How to cancel Fixd

Cancel via Web (FIXD website)

• Open your browser and sign in to your FIXD account on the website where you manage subscriptions.
• Follow the account or subscription settings to locate cancellation options and cancel the Premium subscription.
• After cancellation you will retain access to free features as long as you own the sensor.

Cancel via Apple App Store or Google Play

• Apple devices: open Settings → tap your Apple ID → Subscriptions → select FIXD subscription → Cancel Subscription → confirm.
• Android devices: open Google Play Store → Menu → My Apps & Subscriptions → select FIXD → Cancel → confirm.
• For App Store or Play Store purchases, refunds and subscription management are handled by Apple or Google, not directly by Fixd.

What happens when you cancel

Access after cancellation

When you cancel a Premium subscription you typically retain access until the end of the billing period you already paid for.

After the subscription ends, the app reverts to the free feature set available to sensor owners.

Data, renewals and billing

Your account data and vehicle history usually remain in the app after cancellation, though access to Premium features will stop.

Auto‑renewal is stopped for future billing, but prior charges are not automatically refunded unless eligible under the refund rules or platform policies.

Will I get a refund?

Subscription refund rules

• Fixd Premium: refunds are available within 30 days of the initial charge for first‑year subscriptions only; renewals after the first year are not eligible under Fixd's stated policy.
• If you purchased via Apple or Google, refund requests must be made through Apple Support or Google Play Support respectively.

Sensor and product refunds

• If a sensor was included free with Premium, it must be returned during the trial period or within 30 days of the initial charge to qualify for a refund.
• Standalone FIXD sensor purchases: full refunds are generally available within 30 days of delivery if you request authorization and return the sensor in good condition; shipping, taxes and customs fees are typically non‑refundable.

Fixd plans and pricing

Current subscription pricing (India)

Notes on pricing

These are the in‑app subscription prices reported for India. Some users have reported seeing lower prices in certain app flows or promotions; such offers may be temporary or targeted.

Taxes, platform fees, and regional price changes may apply depending on the store and payment method used.

Your consumer rights in India

Cooling-off and returns

Under the Consumer Protection Act, 2019 and related e‑commerce rules, purchasers have a 7‑day cooling‑off period for online purchases to return goods and seek a full refund if unsatisfied.

This 7‑day right can apply to delivered physical products such as the FIXD sensor even if the seller’s policy states otherwise.

Unfair trade practices and subscriptions

Indian law prohibits unfair trade practices, including hidden charges and misleading billing. Auto‑enrolment or deceptive trial terms may be challengeable under these provisions.

If you believe a charge or subscription was misrepresented, you can raise a consumer complaint and request redress under Indian consumer protection mechanisms.

Customer experiences

Positive feedback

Some users report the app is easy to use and helps identify vehicle issues, saving time and repair costs.

Other customers praise responsive customer service and successful refund handling in individual cases.

Negative feedback

Many reviews describe unexpected charges and difficulty cancelling, with reports of confusing trial terms and recurring billing complaints.

Some users characterize billing practices as deceptive and have escalated issues via platform disputes or public forums.

Documentation checklist

What to gather before you contact support

• Order number and date of purchase (app receipt or website order confirmation).
• Payment method and transaction reference (bank/credit card/PayPal receipt).
• Sensor serial number or device ID if a sensor was included or purchased.

Supporting evidence for refunds or disputes

• Screenshots of subscription pages, trial offers, and billing statements showing unexpected charges.
• Any correspondence with Fixd, Apple Support, or Google Play about the charge or cancellation.

Common mistakes

Assuming cancellation happens instantly

Some users expect immediate termination; however, cancellations usually stop future renewals but do not automatically refund already billed periods.

Always check the billing period end date and confirm cancellation in your account or the platform subscription settings.

Contacting the wrong support channel

If you purchased through Apple or Google, contacting Fixd directly may not resolve app store billing disputes.

For in‑app purchases, use the App Store or Google Play support process for refunds and subscription issues to ensure your request is handled correctly.

Comparative recap

Cancellation channels at a glance

Key takeaway

Cancel via the same channel where you bought the subscription: website for direct purchases, Apple for iOS purchases, Google Play for Android purchases.

Refund chances are highest within 30 days for initial subscriptions and within statutory consumer return windows in India.

After cancelling

What to check immediately

• Confirm cancellation from your account or the store subscription screen and save a screenshot or confirmation email.
• Monitor your bank or card statements for any unexpected future charges and act promptly if one appears.

Next steps and escalation

• If you need a refund and purchased via Apple or Google, contact Apple Support or Google Play Support through their official channels.
• For product returns or merchant refunds for direct purchases, follow Fixd’s return authorization process and keep shipping proof when returning a sensor.

Address

Primary corporate address

999 Peachtree St NE Suite 840, Atlanta, GA 30309, USA

Alternative office address

75 5th Street NW Suite 2120, Atlanta, GA 30308, USA