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Cancellation service #1 in Singapore
Cancellation Fixd: Easy Method
What is Fixd
Overview
Fixd is a service that pairs a vehicle diagnostic hardware device with a companion app and optional Premium subscription features. The device reads check-engine codes and the app explains issues and helps track vehicle health.
Main use
Users typically use Fixd to diagnose warning lights, get basic maintenance guidance, and optionally access enhanced features via a paid subscription. Hardware is sold separately from subscription plans.
How to cancel Fixd
Cancel via FIXD app or website (direct subscriptions)
- Open the FIXD app or visit the FIXD account page and sign in.
- Find Subscriptions or Billing in account settings and select Cancel subscription.
- Follow on-screen prompts to confirm cancellation; you will retain any free features thereafter.
- For more details see the official FIXD help page: FIXD FAQ.
Cancel via Apple or Google (store subscriptions)
- Apple (App Store): Open iOS Settings > Your name > Subscriptions, select FIXD, then Cancel Subscription.
- Google Play: Open Google Play Store > Menu > Subscriptions, choose FIXD and Cancel subscription.
- If you subscribed through Apple or Google you must manage renewals and refund requests through those stores.
What happens when you cancel
Access and features
When you cancel a paid FIXD Premium subscription, you typically keep access until the end of the current billing period.
After the billing period ends, Premium features are removed and the app continues to work with free/basic features available to you.
Renewals and data
Cancelling stops automatic renewal for future billing cycles but does not delete your account or saved data automatically.
If you want account deletion or data removal, follow account settings or contact FIXD support via the official FAQ link.
Will I get a refund?
Hardware returns
FIXD hardware can be returned within 30 days of delivery for a refund; you must request a prepaid return shipping label to initiate the return.
Follow the return instructions provided by FIXD support to ensure the refund is processed.
Subscription refunds
Subscription refunds are not automatic. If you subscribed via Apple or Google Play you must contact their support for refunds.
FIXD does not publish a general 14-day automatic refund right for digital subscriptions; refunds depend on platform/store policies and supplier discretion.
Fixd plans and pricing
Where to check pricing
Fixd offers both free features and paid Premium subscriptions. Exact plans and current prices change over time.
Always verify plans, trial details, and billing terms on the official FIXD help pages before subscribing: FIXD FAQ.
Notes on trials
Trials or introductory offers may convert to paid subscriptions automatically; read trial terms carefully when you sign up.
If you are unsure about trial terms, check the subscription details in the app or on the official FAQ page.
Your consumer rights in Singapore
Cooling-off and digital subscriptions
Singapore does not generally provide an automatic 14-day cooling-off period for digital subscriptions.
Refunds for digital subscriptions therefore usually depend on the merchant's stated policy unless other protections apply.
Protections for defective goods
The Consumer Protection (Fair Trading) Act (CPFTA) and the Lemon Law protect consumers against defective goods and unfair practices.
If FIXD hardware is defective shortly after purchase you may be entitled to repair, replacement or refund under Singapore consumer protections; see a local guide for details: CPFTA guide (Advomi).
Customer experiences
Positive feedback
Many users report that the FIXD device is easy to use and effective at diagnosing check-engine lights, helping avoid unnecessary trips to the mechanic.
Some customers also report fast, helpful refunds from support when issues are handled directly.
Common complaints
Numerous reviews cite unexpected or large annual Premium charges after trials, with users saying they were unaware of enrollment details.
Other complaints include unclear subscription marketing, difficulty cancelling, and trouble obtaining refunds without involving payment providers.
Documentation checklist
What to prepare before cancelling or returning
- Order number and date of purchase or delivery for the FIXD hardware.
- Subscription confirmation, receipt, or billing statement showing charge dates.
- Account email address used for the FIXD app or store account (Apple/Google).
- Photos of the hardware condition if returning a physical product.
How to submit
- Use the FIXD app account settings or official help page to start cancellation or request a return: FIXD FAQ.
- If you need to escalate, keep copies of all correspondence and transaction records for disputes.
Common mistakes
Assuming automatic refunds
Many users expect an automatic refund after cancelling a subscription; in practice refunds depend on where you purchased (direct, Apple, or Google) and FIXD policy.
Always confirm refund eligibility before cancelling to avoid surprises.
Missing trial terms and renewal dates
Signing up for trials without noting the trial end date is a frequent error that can lead to unexpected charges.
Check subscription details in the app and set a calendar reminder to cancel before the trial converts if you do not want to continue.
Comparative recap
Quick comparison
| Item | How to cancel | Refund possible | Period |
|---|---|---|---|
| Subscription (direct) | Cancel in FIXD app or website account settings | Case-by-case; contact FIXD support via FAQ | monthly / annual |
| Subscription (Apple) | Cancel via iOS Settings > Subscriptions | Request refund from Apple (not automatic from FIXD) | monthly / annual |
| Subscription (Google Play) | Cancel via Google Play Store > Subscriptions | Request refund from Google Play (not automatic from FIXD) | monthly / annual |
| Hardware | Request prepaid return label and ship within return window | Refund if returned within return policy and in required condition | 30 |
Notes
Do not assume store refunds are handled by FIXD; follow the correct channel based on where you purchased the subscription.
Check official FIXD resources for the most current terms and procedures.
After cancelling
Next steps
Confirm cancellation email or confirmation in your FIXD account and keep screenshots or receipts for records.
If you expect a refund for hardware, follow the return instructions and obtain a prepaid label as required.
Helpful links
Official FIXD help and FAQ (for cancellation and returns): https://www.fixdapp.com/faq
Guide to Singapore consumer protections (CPFTA & rights): https://www.advomi.com.sg/contracts/contract-cancelation-cpfta/
Address
Corporate office
999 Peachtree St NE, Suite 840, Atlanta, GA 30309, United States.
Data Protection Office / Mailing
75 5th Street NW, Suite 2120, Atlanta, GA 30308, United States.
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Written by Nurul Yeo
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.