Cancellation Fixd: Easy Method

What is Fixd

Overview

Fixd is a vehicle maintenance and diagnostic service that pairs a sensor with a mobile app to help users monitor and manage car issues and service history.

The platform uses a subscription model for Premium features while offering limited free functionality when the sensor is owned.

Key purposes

Fixd provides fault code reading, maintenance reminders, and repair guidance through its app and sensor hardware.

Premium adds features beyond the free tier; subscription management depends on where the subscription was purchased.

How to cancel Fixd

If you purchased directly from Fixd (web or in-app)

• Open the FIXD app or visit FIXD's subscription management page on their website.
• Follow the in-app or site link to cancel your subscription; after cancelling you retain free features while you own the sensor.
• Reference: FIXD Subscription Cancellation.

If you purchased through Apple App Store

• On your iPhone/iPad go to Settings → Apple ID → Subscriptions.
• Select FIXD → Tap Cancel Subscription → Confirm.
• See Apple's cancellation steps summarized by FIXD: How to cancel FIXD via Apple.

If you purchased through Google Play

• Open the Google Play Store app → Menu → Subscriptions.
• Select FIXD → Tap Cancel → Confirm by selecting Yes.
• See FIXD guidance: How to cancel FIXD via Google Play.

What happens when you cancel

Access after cancellation

If you cancel a subscription managed directly by FIXD, you will still have access to FIXD's free features so long as you own the sensor.

Paid Premium features will stop at the end of the current billing period unless otherwise specified.

Renewals and billing

Cancellations prevent future renewals; the current paid period typically continues until its scheduled end date.

If you cancel via Apple or Google, those stores control the recurring billing and timing of the cancellation effect.

Will I get a refund?

FIXD refund policy (general)

• FIXD may issue refunds up to 30 days after the initial charge, but only for the first year of a subscription.
• Renewing annual subscriptions after the first year are non-refundable under FIXD's policy.
• Source: FIXD refund information.

Exceptions and sensor returns

• If a free sensor was included with the Premium subscription, it must be returned during the trial or within 30 days of initial charge to qualify for a refund.
• Apple App Store subscriptions are excluded from FIXD's direct refund policy; Apple handles those refunds at its discretion.
• See policy detail: FIXD Premium Refund Policy.

Fixd plans and pricing

Pricing summary

Pricing details are not listed in FIXD's verified help articles provided here.

Contact FIXD or check the app/store listing for current plan prices and offers.

How to get exact pricing

Prices vary by platform (web, Apple App Store, Google Play) and by promotion; confirm in your app store or with FIXD support.

If you need a billing record for dispute or refund purposes, keep the receipt from the store or FIXD confirmation emails.

Your consumer rights in South Africa

Cooling-off and cancellation rights

Under South Africa's Consumer Protection Act (CPA) consumers often have a short cooling-off period for certain agreements, particularly for direct marketing agreements.

Local rights may provide remedies for unsolicited or unclear recurring charges; check the CPA for precise terms.

How FIXD policies interact with local law

FIXD's global policies (30-day refund window; first-year refunds only; Apple exceptions) will typically govern but do not override stronger local consumer protections.

If South African law gives stronger rights, those rights may apply; consider contacting a local consumer protection office for disputes.

Customer experiences

Positive feedback

Some customers report helpful, prompt customer support and successful refunds when issues were raised early.

Example feedback is available on review platforms for broader context.

Negative feedback and common complaints

Several users report unexpected enrollments in the $99.99/year Premium plan and unclear trial terms leading to surprise billing.

Complaints also cite difficulty cancelling trials, continuing charges after attempted cancellation, and challenging contact with support.

See community reviews: Trustpilot - FIXD reviews.

Documentation checklist

Before you contact support

• Order confirmation or receipt showing purchase date and amount.
• Account email or Apple/Google account details used to subscribe.
• Any screenshots of subscription status, billing statements, or cancellation attempts.

For refund requests and disputes

• Proof of sensor return if a sensor was included with the trial or purchase.
• Clear timeline of charges and cancellation attempts.
• Reference any FIXD support case numbers or correspondence.

Common mistakes

Assuming cancellation equals refund

Cancelling a subscription stops future renewals but does not automatically generate a refund.

Request a refund separately if eligible and provide proof within the 30-day window for first-year purchases.

Not checking where the subscription was bought

If you bought through Apple or Google, FIXD cannot directly refund that charge; refunds are handled by the store.

Always check the purchase source (FIXD web/app vs Apple App Store vs Google Play) before following cancellation steps.

Comparative recap

Feature comparison overview

The table below summarizes key points for FIXD versus a typical subscription alternative.

Use this to confirm what matters most for your cancellation or refund decision.

After cancelling

Keep records

Save cancellation confirmations, receipts, and any support correspondence in case of continued charges or disputes.

These documents are helpful for refund requests or chargebacks with your payment provider.

Helpful links and next steps

• Subscription cancellation instructions: FIXD Subscription Cancellation
• How to cancel via Apple or Google: FIXD - Cancel via App Store or Google Play
• Refund policy and sensor return info: FIXD Refunds
• FIXD Premium refund policy: FIXD Premium Refund Policy
• Community reviews: Trustpilot - FIXD reviews

Address

Registered office

FIXD (registered contact per published information):

999 Peachtree St NE, Suite 840, Atlanta, GA 30309, United States

Support note

For billing and refund issues, use the help articles above first, then contact FIXD support through the channels listed in their help center.

If you are in South Africa and believe local consumer law gives you additional rights, consider contacting a local consumer protection authority for guidance.