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I hereby notify you of my decision to terminate the contract relating to the Ifollow service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
What is iFollow
Service overview
iFollow is a subscription-based streaming service providing live matches, highlights and club content for supporters of participating football clubs.
The service is operated via the EFL's streaming platform and is accessed through web, iOS and Android apps.
Who it's for
iFollow is aimed at club supporters who want live audio/video, highlights and exclusive club features when matches are available for streaming.
Availability, pricing and match rights can vary by club and region.
How to cancel iFollow
Primary method - Email cancellation
- Send an email to ifollow@efl.com with your full name, the email address used on the iFollow account, and the club you support.
- Include any order reference or transaction details if you have them.
- Send the cancellation at least 5 days before the renewal date to avoid further charges.
Alternative methods
- Via the iFollow website: sign in and check the account's "Billing" or "Manage account" section to cancel.
- iOS (App Store): Settings → Your name → Subscriptions → EFL iFollow → Cancel.
- Android (Google Play): Play Store → Menu → Subscriptions → EFL iFollow → Cancel.
- PayPal subscriptions: Settings → Payments → Manage automatic payments and cancel the EFL/iFollow agreement.
What happens when you cancel
Access after cancellation
If you cancel before renewal your subscription will typically remain active until the end of the paid period.
Access to live streams and club content generally ends when the current billing period expires.
Account and data
Cancellation does not automatically delete your account or personal data; account records may be retained per the operator's policies.
If you need account deletion or data removal, contact support specifying the request in your message to ifollow@efl.com.
Will I get a refund?
Official policy
The official iFollow help guidance does not guarantee refunds and states cancellation must occur at least 5 days before renewal to avoid further charges.
There is no standard automatic 14-day cooling-off entitlement published in the help article.
Exceptions and practical outcomes
- Refunds may be issued at iFollow/EFL discretion in certain situations, such as proven streaming failures or operational issues.
- User reports show mixed outcomes: some received pro-rata refunds for missed content while others report difficulties obtaining refunds after renewal.
- If you believe you qualify for a refund, include clear evidence (dates, screenshots, transaction IDs) when contacting support or your payment provider.
iFollow plans and pricing
Verified pricing status
No publicly available, verified pricing in INR for India was found in the official sources for 2024/2025.
The official support references GBP or "local equivalent" pricing without specifying Indian prices.
Contact for accurate pricing
Check the in-app purchase flow or contact iFollow support to confirm current prices for India.
Use the official help page or your app store subscription page to view the exact charge before subscribing.
| Plan | Details | Price |
|---|---|---|
| Single / Club subscription | Live match streams and club content (varies by club) | Contact for pricing |
| Season / Pass options | Season-long access where offered (subject to rights restrictions) | Contact for pricing |
Your consumer rights in India
Cooling-off and statutory rights
The official iFollow policy does not provide a 14-day automatic cooling-off refund right in its published help guidance.
Indian consumer law may provide protections for digital purchases, but applicability to cross-border services can vary.
Practical steps and escalation
- If a refund is refused, check whether your bank/card issuer or PayPal can offer a chargeback or dispute process.
- Document all communications and provide evidence of service failure when escalating to payment providers or local consumer authorities.
Customer experiences
Positive reports
Some users report receiving pro-rata refunds automatically for missed matches or streaming failures, showing responsiveness in specific cases.
These positive outcomes appear to be handled case-by-case rather than as guaranteed policy.
Negative reports
Many users describe difficulties cancelling by email, with some needing multiple messages to achieve cancellation or a refund.
Complaints include slow or inconsistent customer service, technical streaming problems and confusion across support representatives.
Documentation checklist
Essential items to include when requesting cancellation or refund
- Full name and email address registered to the iFollow account.
- The club you follow and any subscription/order reference numbers.
- Transaction details: date, amount, payment method (card/PayPal).
Supporting evidence
- Screenshots of subscription status, error messages or failed streams.
- Copies of previous emails to support and any replies received.
- Bank or PayPal statements showing the charge if you plan to dispute it.
Common mistakes
Timing errors
Waiting until too close to (or after) the renewal date can result in an unwanted charge because the policy asks for cancellation at least 5 days prior.
Always check the renewal date in your account or subscription receipt and cancel early.
Incorrect cancellation route
Users sometimes email support but forget to cancel through the App Store/Google Play or PayPal, leaving the subscription active.
Ensure you cancel through the exact platform that charged you (Apple, Google, PayPal, or iFollow directly).
Comparative recap
Quick comparison
The table below summarises official process versus typical user-reported experience to help you choose the best next step.
How to use this summary
Use the "Official" column to follow required steps and the "Typical user experience" column to set expectations and prepare evidence.
| Aspect | Official process | Typical user experience |
|---|---|---|
| How to cancel | Email ifollow@efl.com or cancel via account/App Store/Google Play/PayPal | Some users needed multiple contacts; cancelling via the app store/payment provider often resolves faster |
| Refund guarantee | No guaranteed refunds; discretionary refunds for exceptions | Mixed outcomes - refunds sometimes granted for failures, sometimes refused after charge |
| Timing to avoid renewal | At least 5 days before renewal | Users who missed the 5-day window often reported being charged |
After cancelling
Immediate checks
Confirm cancellation by checking your subscription status in the iFollow account or the App Store/Google Play/PayPal subscriptions list.
Save any confirmation emails and screenshot the subscription status showing cancellation.
Useful links and next steps
- Official unsubscribe/help article: EFL iFollow help - How do I unsubscribe?
- Alternative cancellation guidance summary: AppCutter - Cancel EFL iFollow
- App contact/complaint information (third-party listing): EFL iFollow contact (JustUseApp)
Address
Postal address for correspondence
iFollow / EFL postal contact found for formal communications:
65 avenue François Vincent Raspail, 94110 Arcueil, France
How to use the address
You may send a printed cancellation request or formal complaint to the postal address if email responses fail.
Include your account details, transaction evidence and a clear request for cancellation and any refund you seek.