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Cancel IMMOBILIENSCOUT24
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Immobilienscout24 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Immobilienscout24: Easy Method
What is Immobilienscout24
Overview
Immobilienscout24 is a leading online real-estate marketplace based in Germany, connecting renters, buyers and sellers with property listings and related services.
The platform offers free search functions and paid products such as listing promotions, add-ons and API access for business customers.
Primary services
Services include consumer-facing listings, premium products for tenants/buyers, and APIs for third-party integrations or paid use.
Cancellation and refund terms differ by channel and product type (consumer web vs. API / commercial use).
How to cancel Immobilienscout24
Cancel via user account
- Log into your Immobilienscout24 account and go to your subscription or billing area.
- Follow the in‑account cancellation link or deactivate auto‑renewal; save any confirmation or reference number.
Written or other methods
- You can cancel by phone, by sending a written cancellation letter to the provider, or by using a professional cancellation service.
- For API / Pay Use contracts, termination often must be submitted in writing and specific notice periods apply; read the API terms before sending notice. See the API terms: API terms.
Special rules and notice periods
- Consumers generally have a 14‑day right of withdrawal from the day of contract conclusion; use this for early cancellations of paid services.
- For paid API usage, termination is allowed with two weeks' notice to the end of a calendar month unless otherwise agreed; some listing APIs require one month to the end of the third month of the usage period.
What happens when you cancel
Access and service end
Paid subscriptions usually remain active until the end of the paid term; they often do not stop immediately unless covered by a free trial or withdrawal right.
If you cancel during a free trial, services typically end immediately at trial termination.
Renewal and billing
Auto‑renewal will normally be switched off on cancellation so the subscription does not renew at the next billing cycle.
Check your account and bank/credit statements after cancellation to confirm no further charges appear.
Data and API access
On termination of API contracts, API access is usually blocked and you are required to delete data in accordance with the contract.
Retain copies of confirmations and any exportable data before access is removed.
Will I get a refund?
14‑day withdrawal refunds
Under Immobilienscout24 consumer terms there is a 14‑day right of withdrawal; if exercised, the provider must refund all payments (including delivery costs) within 14 days of receiving the revocation.
The refund should use the same payment method unless you and the provider agree otherwise.
Exceptions and limitations
- Advertising products and add‑ons purchased for a fixed period (for example, promoted listings) are commonly non‑refundable for unused days after term expiry.
- On API contract termination, the API terms do not explicitly specify refund mechanisms; assume no automatic refund unless the contract states otherwise.
Practical steps for refunds
- Submit cancellation in writing and request a refund reference in the same message.
- Keep screenshots, emails and payment receipts; follow up within 14 days if no refund is received.
Immobilienscout24 plans and pricing
Available pricing information
Only limited pricing information was found for India. Confirm current prices in the app or via your account before purchase.
If you do not see specific subscription pricing for India, contact support or check in‑app listings for local prices and in‑app purchases.
Known item
| Plan | Price | Period |
|---|---|---|
| SCHUFA‑Auskunft (in‑app purchase) | ₹2,999 | One‑time |
Your consumer rights in India
Platform rights stated by Immobilienscout24
Immobilienscout24's consumer terms provide a 14‑day withdrawal period and require refunds within 14 days after revocation under their consumer AGB.
See the platform's consumer terms for the formal wording: consumer terms.
India‑specific considerations
Indian consumers should be aware that cross‑border service contracts can involve different governing laws and procedures.
Document cancellations, keep payment records and contact your bank or payment provider if you see unexpected charges.
When to seek redress
- If refunds are delayed beyond 14 days, follow up in writing and escalate to your payment provider if necessary.
- For persistent issues, consider contacting local consumer protection authorities or legal counsel for cross‑border digital service disputes.
Customer experiences
Positive feedback
Some users report the platform as efficient and useful for finding or listing properties, praising the search features and technical infrastructure.
Certain premium features have helped a number of users find housing quickly.
Negative feedback
Frequent complaints include automatic renewals, difficulty cancelling, and being enrolled into longer contracts without clear notice.
Other reports mention unexpected charges after cancellation, duplicate billing and slow or templated customer support responses.
Takeaway
- Keep careful records when subscribing and cancelling to avoid billing disputes.
- Review terms before purchase so you understand notice periods, trial rules and refund exceptions.
Documentation checklist
What to save before cancelling
- Account screenshots showing subscription details and start/end dates.
- Payment receipts, transaction IDs and the exact price charged.
- Copies of terms and product descriptions that applied at purchase.
What to include in your cancellation
- Your full name, account email and user ID.
- A clear statement that you withdraw/cancel the service and the effective date.
- Request for a written confirmation and, if relevant, a refund reference number.
Common mistakes
Assuming immediate refunds
Some users expect instant refunds after cancelling; platform rules may require up to 14 days to process a withdrawal refund.
Advertising or add‑on fees paid for fixed periods are often not refunded for unused days.
Not giving written notice
Failing to submit a written cancellation or not keeping proof can make disputes harder to resolve.
For API or commercial contracts, notice periods often require formal written termination - verbal or in‑app notes may not suffice.
Overlooking contract specifics
Users sometimes miss product‑specific clauses (e.g., long notice for certain APIs) and assume a universal cancellation rule applies.
Always check the exact terms that applied when you subscribed or agreed to a paid product.
Comparative recap
Quick comparison of channels
| Feature | Consumer web | API / Pay Use | General subscription |
|---|---|---|---|
| Right to withdraw | 14‑day withdrawal with refund within 14 days | Not governed by consumer withdrawal rules; contract terms apply | Varies by product; check product terms |
| Refunds | Refunds required for valid withdrawal; delivery costs included | No explicit refund mechanism in API terms | Advertising/add‑ons often non‑refundable for unused days |
| Notice period | Immediate cancellation possible in account; service usually ends at term end | Typically two weeks to end of calendar month; some APIs require one month to end of third month | Depends on service; free trials usually end immediately |
After cancelling
Confirmations and next steps
Save any cancellation confirmation you receive and monitor your payment method for further charges.
If you expect a refund under the 14‑day right, allow up to 14 days for processing and follow up if not received.
Helpful links
- Immobilienscout24 consumer terms: https://www.immobilienscout24.de/agb/verbraucher-agb.html
- Immobilienscout24 API terms: https://api.immobilienscout24.de/terms-of-use/en/
- Customer reviews and experience (third‑party): https://www.trustpilot.com/review/www.immobilienscout24.de
Address
Postal address for correspondence
Immobilienscout24 (for cancellation correspondence) - Andreasstraße 10, Berlin 10243, Germany.
Notes on contacting
When sending written cancellations by post, include your account details and request a delivery receipt or signed confirmation.
Keep copies of all correspondence and allow time for postal and processing delays when calculating deadlines.