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I hereby notify you of my decision to terminate the contract relating to the Lunar service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lunar: Easy Method
What is Lunar
Overview
Lunar is a collection of digital services and products that includes subscription billing (Lunarpe), a digital credits/subscription service (Lunar Guide), and consultative services (Lunar Astro Vedic Academy), plus a separate consumer-facing banking app in other markets.
Why this guide for India
This guide explains how to cancel Lunar services in India, what to expect about access and refunds, and how Indian consumer rights may apply.
How to cancel Lunar
Canceling subscriptions via account (web/app)
- Open your Lunar account settings in the web or mobile app where you manage subscriptions.
- Locate the subscription or product (Lunarpe / Lunar Guide) and select "Cancel subscription" or similar.
- Confirm cancellation when prompted. You should receive a confirmation message or email.
If you subscribed via an app store
- If the subscription was purchased through Apple App Store or Google Play, cancel directly in that store's subscription management.
- Open the store app, go to your subscriptions, find Lunar service, and cancel there; store rules apply for billing and renewals.
What happens when you cancel
Access after cancellation
Cancellations generally keep your subscription active until the end of the current billing cycle. You retain access for that period unless otherwise stated at purchase.
Account data and renewals
The subscription will not renew at the next billing date. Account data and history typically remain available per Lunar's data policies; export or save records if needed.
Will I get a refund?
General refund summary
- Most Lunar digital subscriptions are non-refundable and no prorated refunds are provided after cancellation.
- Access usually continues until the period end even when refunds are not given.
Verified exceptions and timelines
- Duplicate payments, technical billing errors, or failed service activation may qualify for refunds if reported promptly (for Lunarpe, contact within 7 days of the charge).
- Refunds (if approved) are processed to the original payment method and may take about 5 - 10 business days for Lunarpe; Astro Academy refunds may take at least 30 days if applicable.
- For consultative bookings (Lunar Astro Vedic Academy), bookings are generally non-refundable; a 50% refund may be possible if cancelled before the consultation. Full refund only if the astrologer fails immediately (within 5 minutes) and the booking is exited - requests must be filed within 3 days.
Lunar plans and pricing
Known pricing
The available verified price for a Lunar-related plan in India is a subscription management plan charged per customer per month.
Contact for other pricing
No verified India-specific prices were found for other Lunar personal banking plans. Contact Lunar support or your account representative for complete pricing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Subscription Management (per customer) | ₹49.00 | Monthly | Lunar subscription management platform for coaching/music/dance institutes; + payment gateway charges |
Your consumer rights in India
Cooling-off and digital goods
Under Indian consumer law and e-commerce rules, a 14-day "cooling-off" period may apply in some cases, but digital services often exclude refunds once access is delivered.
When you can escalate
- If service was not delivered or there was a clear billing error, you can raise a dispute with the provider and, if unresolved, escalate to consumer forums or the relevant regulatory body.
- Keep records of communications, receipts, transaction IDs, and timestamps to support your claim.
Customer experiences
Positive feedback
Some users praise Lunar marketplace for ease of use, smooth buying/selling, and responsive support. The related Lunar Denmark bank receives high marks for user-friendly apps and helpful support.
Negative feedback
There are mixed reviews with some 1-star ratings for the marketplace; common complaints often relate to individual transactions or expectations rather than a single systemic policy.
Documentation checklist
What to gather before requesting cancellation/refund
- Order or subscription ID and date of purchase.
- Payment method and transaction reference (bank/UPI/card/receipt).
- Screenshots of subscription status, error messages, and any relevant email confirmations.
- For consults: booking details, scheduled time, and any chat or call records.
How to submit evidence
- Attach documentation when contacting support via the app or website support form.
- Clearly state the requested remedy (cancel, refund, credit, or re-delivery of service) and deadlines (e.g., within 7 days for billing errors where specified).
Common mistakes
Expecting automatic prorated refunds
Many users assume cancellation yields a prorated refund. Lunar policies indicate no prorated refunds for most digital subscriptions; expect access to continue until the billing period ends but no money back unless an exception applies.
Trying to cancel in the wrong place
For app-store purchases, cancelling inside the Lunar app will not stop store-managed renewals. Always cancel through the store for those subscriptions to avoid unexpected charges.
Comparative recap
Quick comparison of Lunar services
Below is a concise table summarising cancellation and refund positions across the verified Lunar services referenced.
| Service | Cancellation | Refund | Access after cancel |
|---|---|---|---|
| Lunarpe (subscription billing) | Cancel anytime via account settings | Generally non-refundable; exceptions for duplicates/technical errors if reported within 7 days | Active until end of current billing cycle |
| Lunar Guide (digital credits) | If via app store, cancel in store; if via web/app (Stripe), cancel in settings or support | No pro-rata refunds; refunds only if service undelivered or technical failure | Access continues until period end |
| Lunar Astro Vedic Academy | Consultations non-refundable once booked; 50% refund possible if cancelled before consultation | Non-refundable normally; partial refund rules and a 3-day request window; full refund only in specified failure cases | Consultation access depends on booking status; refunds processed per policy (may take 30+ days) |
After cancelling
Steps to take right after cancellation
- Save confirmation of cancellation and any reference number shown after you cancel.
- Monitor your payment method for any unexpected charges and keep evidence if you need to dispute.
How to contact support and next steps
Raise refund or billing disputes via the Lunar app or website support channels where available. Provide the documentation checklist items to speed resolution.
If you do not get a satisfactory response, you can escalate to consumer grievance mechanisms in India with your supporting documents.
Address
Official postal address
Lunar, att: Klageansvarlig, Hack Kampmanns Plads 10, 8000 Aarhus C, Denmark
Notes about contacting by post
Postal contact is appropriate for formal complaints or escalation. Include copies of relevant receipts and a clear description of the issue and desired remedy.