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Cancel MOXIE
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Moxie service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Moxie: Easy Method
What is Moxie
Overview
Moxie here refers primarily to Moxie Beauty, an Indian online haircare brand that sells shampoo, conditioner and related products through moxiebeauty.in. This guide explains how to cancel orders and request refunds for purchases in India.
Scope and variations
“Moxie” can also refer to unrelated products (in‑app subscriptions and an imported robot) and to a separate Moxie Pest Control business. This guide focuses on cancellations and refunds for product orders placed with Moxie Beauty in India.
How to cancel Moxie
Online - customer support (email)
- Contact customer support promptly at support@moxiebeauty.in with your order ID and reason for cancellation.
- If the order is not yet processed or shipped, request immediate cancellation and confirmation by email.
- If the order is already processed or shipped, you will usually need to follow the returns/refund process after delivery.
At delivery
- If you receive opened or tampered merchandise at delivery, you may reject it immediately from the delivery agent.
- Record the delivery condition and notify support right away if rejection is necessary.
What happens when you cancel
Order processing and shipment
If cancellation is accepted before the order is processed or dispatched, the seller should stop shipment and confirm cancellation by email.
If the item has already been dispatched, you will need to accept delivery and then follow the returns process for a refund where applicable.
Account, access and data
Cancelling a physical order does not usually affect any separate account or in‑app subscriptions. Manage in‑app subscriptions through the relevant app store if applicable.
Moxie will retain order records for customer service and refunds; ask support if you need confirmation or records emailed to you.
Will I get a refund?
Standard refund conditions
- Unopened, unused, full‑priced merchandise returned within 7 days of delivery: full refund. Reverse pickup is arranged for most locations in India.
- Wrong, expired, or damaged products reported within 7 days: return or replacement request; after verification, replacement or refund processed (subject to stock availability).
Exceptions and timing
- Opened, used, sale or discounted items: generally not eligible for refunds or exchanges.
- For damage or hygiene concerns requiring immediate replacement, contact support within 24 hours with images; refunds are processed back to the original payment method after verification.
Moxie plans and pricing
Pricing summary
Below are verified prices related to products or services that use the "Moxie" name. These refer to different, unrelated offerings (app subscriptions and an imported device).
Notes on scope
The Moxie Beauty product purchases (haircare) are covered by the returns policy above. In‑app subscriptions must be managed in their respective app stores; the Moxie Robot price is a one‑time device listing.
| Plan / Item | Price (INR) | Period | Features |
|---|---|---|---|
| Hectic Unlimited (in‑app purchase) | ₹1,049 | Monthly | Unlocks unlimited access for freelancers (in‑app subscription) |
| Hectic for Teams (in‑app purchase) | ₹1,799 | Monthly | Team‑oriented access for multiple users (in‑app subscription) |
| Moxie Robot (imported via Ubuy) | ₹26,841 | One‑time | AI companion robot for children; price excludes shipping and customs |
Your consumer rights in India
Return window and merchant policy
Moxie Beauty’s merchant policy provides a 7‑day return window for unopened, unused, full‑priced items. Damaged or wrong items must be reported within 7 days.
For immediate hygiene/damage replacement requests, the merchant asks to be contacted within 24 hours with images.
General consumer rights and redress
Under Indian consumer protection principles you have the right to reject defective or misdescribed goods and to seek a refund or replacement from the seller.
Keep order records, photos and timestamps to support any complaint. If unresolved, you may escalate to consumer grievance mechanisms under Indian law.
Customer experiences
Positive feedback (summary)
- Some users reported that Moxie shampoo and conditioner made hair feel smooth and helped cleanse product build‑up.
- Certain leave‑in conditioners and gels were liked by some users for frizz control, especially among a subset of curly‑hair users.
Negative feedback (summary)
- Several users reported severe hair fall or damage after use, describing brittle, limp, frizzy or tangled hair that improved after stopping the products.
- Some comments alleged aggressive marketing and questioned the authenticity of some positive reviews.
Documentation checklist
Before contacting support
- Order ID and invoice/confirmation email.
- Payment method and transaction reference.
- Delivery date and time (if available).
For damaged/wrong item claims
- Clear photos of the product, packaging and any damage.
- Photo of the shipping label and unopened packaging where applicable.
- A short description of the issue and preferred resolution (refund/replacement).
Common mistakes
Waiting too long to report
Delaying contact with support is a frequent error. Report cancellations, damage or wrong items promptly - within the 7‑day window or 24 hours for immediate hygiene/damage cases.
Returning opened or ineligible items
Do not expect refunds for opened, used, sale or discounted items unless the product is wrong or damaged and verified by the seller.
Also, failing to take photos at delivery or losing order details makes verification and refunds harder.
Comparative recap
Quick comparison
| Method | Can cancel before shipment? | Refund outcome | Notes |
|---|---|---|---|
| Email customer support (support@moxiebeauty.in) | Yes, if not processed/shipped | Refund if cancelled before shipment; otherwise follow returns policy | Include order ID and reason; prompt contact improves chance of cancellation |
| Reject at delivery | Only at delivery (if item is opened/tampered) | No payment taken for rejected opened items; otherwise follow returns | Inspect packaging at arrival and reject immediately if opened |
| Return after delivery (standard returns) | Not applicable | Full refund for unopened/unused full‑priced items within 7 days; exceptions apply | Reverse pickup arranged for most locations in India |
After cancelling
Next steps
Keep all email confirmations and shipping/return tracking details until the refund completes. Monitor the original payment method for the refund credit.
If replacement or refund is delayed, follow up with support quoting your order ID and prior correspondence.
Helpful links
- Moxie Beauty returns & exchanges: https://moxiebeauty.in/pages/returns-exchanges
- Community experiences and discussion (example): Reddit discussion
Address
Moxie Pest Control - India office (listed)
E‑48, Sector‑63, Noida, Uttar Pradesh 201301, India.
Use and limitation
This physical address is listed for Moxie Pest Control and may not pertain to Moxie Beauty online sales. For online order cancellations and returns, contact support at support@moxiebeauty.in or use the returns page linked above.