Cancellation Omaze: Easy Method

What is Omaze

Overview

Omaze is an online fundraising platform that offers sweepstakes and prize draws in which participants enter by making donations or payments. Prize campaigns typically support charities while offering chances to win experiences or goods.

How it operates

Entries are generally provided in exchange for a donation or payment and winners are selected by draw under the published rules. Some fees cover administration and marketing while a portion supports the named charities.

How to cancel Omaze

Cancel via the website (direct subscription)

• Log into your Omaze account on the Omaze site.
• Go to "Manage Subscriptions" in your account settings.
• Click "Cancel" next to the subscription you want to end.
• For guidance, see a third-party walkthrough: Postclic: How to cancel Omaze.

Cancel by email or form

• Submit the Model Cancellation Form referenced in Section 5F(ii) of the Subscription Terms to [email protected].
• Omaze will acknowledge receipt by email; keep that acknowledgement for your records.
• See the Subscription Terms for formal details: Omaze UK - Legal Terms.

Cancel via app stores

• If your subscription was purchased through the Apple App Store or Google Play, you must cancel through your Apple or Google account subscription settings.
• Omaze cannot cancel App Store or Google Play subscriptions directly; use the platform’s subscription management and refund processes.

What happens when you cancel

Access and renewals

After cancellation your recurring payments will stop. You will no longer be billed for future subscription cycles.

Access to any subscription benefits typically ends according to the subscription terms; check your account for exact end dates.

Entries and eligibility

Entries tied to a refunded subscription are invalidated and become ineligible for wins, per Omaze rules.

If a draw occurs after you cancel but before a refund is processed, the entries may still be treated according to the rules and timing noted in the terms.

Data and account

Cancelling does not automatically delete your account or personal data; review Omaze’s privacy policy and account settings if you want removal.

Keep copies of cancellation confirmations and correspondence for any dispute or follow-up.

Will I get a refund?

14-day cancellation right

Omaze’s terms provide a 14-day cancellation period (the "Cancellation Period") during which you can request a full refund if you cancel within 14 days of subscribing.

If eligible, refunds are returned to the original payment method without fee, and processed within 14 days of the request.

Refunds after a draw or after 14 days

• If a draw has already taken place, refunds are generally not issued because a portion of the payment supports charities.
• After the 14-day period, refunds are not typically granted under the published policy.

App Store / Google Play purchases

Subscriptions bought through Apple or Google must use those platforms’ refund procedures; Omaze cannot issue refunds for purchases billed by Apple or Google.

For policy details see Omaze’s support article: Omaze support on accidental subscriptions and refunds.

Omaze plans and pricing

Where to find prices

Omaze pricing and subscription tiers can change by campaign and region. Do not rely on third-party summaries for current prices.

Always check the official Omaze site or the campaign page for up-to-date pricing and the terms that apply to the specific draw.

No guesswork on costs

This guide does not list or estimate prices; refer to each campaign’s checkout page for exact amounts and recurring charge details.

Review the subscription terms before confirming a payment so you understand renewal frequency and fees.

Your consumer rights in Singapore

Cooling-off and refunds

Singapore does not provide a universal statutory 14-day cooling-off right for all online subscriptions; rights depend on the seller’s stated policy and the purchase channel.

If Omaze’s published policy offers a 14-day cancellation, that is the contract term you should rely on for refunds.

Dispute resolution and help

If you have a problem you cannot resolve with Omaze, you can seek assistance from local consumer groups such as the Consumers Association of Singapore (CASE).

For monetary claims, consider the Small Claims Tribunals for eligible sums, or seek legal advice for larger or complex disputes.

Payment method protections

Payment card chargebacks or platform dispute tools (e.g., Apple/Google) may provide remedies for unauthorised or misleading charges.

Document your cancellation attempts and keep receipts; these will help when requesting chargebacks or filing complaints.

Customer experiences

Positive reports

Some users and sources report legitimate prize claims, verified winners, and meaningful charity contributions from campaigns.

Support and prize fulfilment have been praised in certain verified-winner accounts, indicating genuine outcomes for many campaigns.

Negative reports

• Some customers report difficulty contacting support or slow email responses.
• Complaints include unexpected recurring charges and confusion around subscription details or promotional messaging.
• Criticism has arisen about the proportion of contributions that reach charity and about transparency of odds.

Balanced takeaway

While many participants report positive experiences, others note customer service and clarity issues; follow cancellation steps closely and retain proof.

Read the campaign rules and terms before entering, and monitor billing after sign-up to catch any unexpected charges early.

Documentation checklist

What to keep

• Account login email and username used to subscribe.
• Order confirmation, receipt or transaction ID from the subscription purchase.
• Screenshot or copy of the Manage Subscriptions page showing active subscription (if available).

Cancellation evidence

• Cancellation confirmation email or on-screen confirmation from Omaze.
• Copy of the Model Cancellation Form if you used the email/form method and the sent email to [email protected].
• Any acknowledgement from Omaze support and timestamps of your requests.

Common mistakes

Assuming app-store cancellations are handled by Omaze

A common error is contacting Omaze to cancel a subscription purchased through Apple or Google Play instead of cancelling via the platform.

Remember that App Store / Google Play subscriptions must be managed through those platforms’ account settings.

Missing the 14-day window or draw timing

Many customers expect refunds after the 14-day window or after a draw; once a draw has occurred refunds are generally refused under the terms.

Check the timing of draws and cancellation timestamps; delays in requesting cancellation can affect eligibility for refunds.

Comparative recap

Quick comparison

After cancelling

Follow-up steps

Save your cancellation confirmation and check your bank or card statements to ensure billing has stopped.

If you see continued charges, contact your payment provider or the App Store/Google Play platform for a dispute or chargeback.

Useful links

• Omaze UK - Legal Terms: https://omaze.co.uk/pages/legal-terms
• Omaze support on accidental subscriptions and refunds: https://omaze.freshdesk.com/support/solutions/articles/103000157722-i-didn-t-mean-to-sign-up-for-a-subscription-can-i-cancel-my-subscription-and-receive-a-refund-on-pas
• Third-party guide to cancelling Omaze (walkthrough): https://www.postclic.com/en-za/letters/other/cancellation-omaze/

Address

Omaze UK correspondence

Omaze UK Limited, 3rd Floor, 1 Ashley Road, Altrincham, Cheshire, WA14 2DT, United Kingdom.

Contact email for cancellations

Use the Model Cancellation Form and send it to: [email protected]. Keep sent copies and any reply from Omaze as proof of cancellation.