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I hereby notify you of my decision to terminate the contract relating to the Oneassist service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Oneassist: Easy Method
What is OneAssist
Overview
OneAssist is a subscription service that offers protection plans and extended warranties for devices and home appliances in India.
Plans typically cover accidental damage, liquid damage, doorstep repairs, and other service benefits depending on the product and plan chosen.
Who it is for
Customers who want added protection beyond manufacturer warranties or a managed repair/claims experience can buy OneAssist plans.
Plans are sold per product and may auto-activate with purchases on partner marketplaces or via OneAssist’s platform.
How to cancel OneAssist
Immediate cancellation steps
- Contact OneAssist customer support via email: happytoassist@oneassist.in.
- Call the OneAssist support phone number shown in your plan confirmation or app to request cancellation.
Formal requirements and follow-up
- Provide your plan ID, purchase invoice, registered email/phone, and reason for cancellation when asked.
- Keep copies of all correspondence and the cancellation acknowledgement for records.
What happens when you cancel
Access to benefits
Benefits and cover under the plan end from the cancellation effective date communicated by OneAssist.
If you cancel during the Free Look‑In period and are eligible for a refund, cover will generally cease from the cancellation date.
Auto‑renewal and account data
Auto‑renewal will be stopped for the cancelled plan so future billing ends for that plan.
Retain all claim IDs and emails; you may need them for future correspondence or consumer complaints.
Will I get a refund?
Free Look‑In / Cancellation Period
OneAssist offers a Free Look‑In (cancellation) period where a full refund of the Plan Fee may be available if cancelled within the stated window for that plan.
For example, some home‑appliance plans offer a 0 - 15 day full refund window; wearable plans may provide up to 30 days for full refund.
Refund schedule and key exceptions
- General refund scale (per OneAssist General Terms): 0 - 30 days = 100% refund; 31 - 180 days = 50%; 181 - 270 days = 25%; beyond 270 days = no refund.
- If any claim or paid service was availed during the plan term, no refund is allowed even if within the Free Look‑In or refund windows.
- Service tax (or similar taxes) is refunded proportionally according to the refund grid where applicable.
Reference: See OneAssist product and general terms for plan‑specific windows and conditions.
OneAssist General Terms & Conditions
OneAssist plans and pricing
How to read this table
The table below lists sample plans and prices sourced from third‑party listings and product descriptions.
For official, up‑to‑date pricing and activation conditions consult OneAssist or the marketplace where you purchased the plan.
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 Year Total Protection Plan for Smartwatch (₹8,001 - ₹10,000) | ₹749 | 1 Year | Accidental & Liquid Damage, unlimited claims, email delivery, auto activation with product purchase on Amazon |
| 2 Years Extended Warranty (₹30,001 - ₹40,000) | ₹3,499 | 2 Years | Doorstep pick‑up & delivery, cashless repair, original spare parts |
| 2 Years Extended Warranty (₹60,001 - ₹80,000) | ₹6,499 | 2 Years | Doorstep pick‑up & delivery, cashless repair, original spare parts |
| 2 Years Extended Warranty (₹120,001 - ₹150,000) | ₹11,499 | 2 Years | Doorstep pick‑up & delivery, cashless repair, original spare parts |
| 1 Year Extended Warranty Plan for Headphones (₹3,001 - ₹4,000) | ₹289 | 1 Year | Extended warranty post‑brand warranty, covers defects/electrical malfunctions, 100% cashless, unlimited claims up to invoice value |
| 1 Year Extended Warranty Plan for Mobile (₹50,001 - ₹70,000) | ₹2,199 | 1 Year | Extended warranty post‑manufacturer warranty, email delivery, activated with product purchase on Amazon |
Your consumer rights in India
Legal protections
Under the Consumer Protection Act, 2019, consumers have a right to fair and transparent contract terms and protection against unfair trade practices.
Companies must not misrepresent cancellation or refund terms at sale.
How to seek redress
- If you believe a refund or claim was unfairly denied, preserve evidence: purchase invoice, T&Cs, emails, call logs, and claim IDs.
- File complaints with the National Consumer Helpline (NCH) or your district/state Consumer Disputes Redressal Commission if informal escalation fails.
Customer experiences
Positive reports
Some reviewers report satisfactory experiences with repairs and timely service on occasion.
Positive feedback often highlights convenience of doorstep service and cashless repairs when they work as promised.
Negative reports and common themes
Public reviews also include repeated complaints about delayed responses, claim denials, and difficulty obtaining refunds.
Because experiences vary widely, document everything and escalate early if service or claims are delayed.
Documentation checklist
Essential documents to have ready
- Purchase invoice or order confirmation showing product and date of purchase.
- Plan purchase confirmation, plan ID, policy or subscription invoice from OneAssist.
- Registered email and phone number used for the plan.
Supporting documents for refund/claim
- All email correspondence, chat transcripts, and call reference numbers.
- Photos of the device, serial numbers, and any repair or service reports.
Common mistakes
Missing or delayed documentation
Waiting to collect invoices, claim IDs, or photos often delays cancellation or refund processing.
Always retain and immediately save email confirmations and invoices at purchase.
Assuming refunds are automatic
Don’t assume cancellation automatically triggers a refund; you must request cancellation and follow the refund process.
If you have already used a claim or service, expect that a refund may be disallowed per OneAssist terms.
Comparative recap
Quick policy comparison
| Feature | OneAssist - Policy / Notes |
|---|---|
| Free Look‑In / Cancellation Window | Plan dependent (e.g., home appliances 0 - 15 days; wearables up to 30 days for some plans). See product T&Cs. |
| Refund scale | General Terms: 0 - 30 days 100%, 31 - 180 days 50%, 181 - 270 days 25%, >270 days none. No refund if any claim/service used. |
| How to cancel | Contact support (email / phone). Keep proof of cancellation and request acknowledgement. |
After cancelling
Follow up and timelines
After you cancel, ask for written confirmation and an expected refund timeline if eligible.
Allow reasonable processing time and keep polite but persistent follow‑up if timelines slip.
Useful official links
- OneAssist Home Appliances - Product Terms
- OneAssist Wearables - Product Terms
- OneAssist General Terms & Conditions
Address
Corporate / Registered Office
3rd Floor, Tower C, Times Square, Andheri - Kurla Road, Opp. Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra 400059, India
Contact reminder
When contacting, include your plan ID, purchase invoice, and registered contact details to speed up cancellation and refund handling.