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Cancel OYO
in 30 seconds only!
Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Oyo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Oyo: Simple Process
What is Oyo
Overview
Oyo is an online hospitality platform that lists and sells budget hotel rooms, short-stay accommodations and related services across India.
Primary functions
Customers book rooms via the Oyo app or website and can manage bookings, cancellations and payments through the same channels.
How to cancel Oyo
Cancel via web
- Log into the OYO website and go to "My Bookings" or "Manage Bookings".
- If not logged in, enter the registered phone number and booking ID to access the reservation.
- Select the booking and click "Cancel Booking".
- See official steps: How do I cancel my booking?.
Cancel via app or phone
- Open the OYO app (Android/iOS), open the menu, tap "My Bookings", select the booking and tap "Cancel".
- Alternatively, call OYO guest support from the registered mobile number and request cancellation.
- Use the official help article for reference: Cancellation steps on OYO.
What happens when you cancel
Booking status and access
When a cancellation is completed the booking is marked cancelled and the accommodation will not be held for you.
If you cancel after check-in, standard mid-stay rules apply and charges for the immediate next 24 hours may be levied.
Account, credits and renewals
Refunds, if eligible, are processed to the original payment method or adjusted as OYO Money balance according to the policy.
Memberships (Wizard plans) and unrelated subscriptions are not automatically affected by a room cancellation unless explicitly stated.
Will I get a refund?
Refund policy - up to 3 rooms
- Free cancellation (100% refund) if cancelled ≥ 24 hours before check-in.
- If cancelled < 24 hours before check-in, one night’s charge applies.
- On check-in date or no‑show: charge equals first two nights or full booking amount, whichever is lower.
- Mid‑stay cancellation after check‑in: charge for the next 24 hours; refund for remaining eligible nights.
Refund policy - 4 or more rooms and other exceptions
- Bookings of 4+ rooms: free cancellation only if ≥ 30 days before check-in (100% refund).
- 15 - 30 days before: 50% of advance is charged; < 15 days before: 100% of advance (no refund).
- No‑show on arrival day: no refund for large-group bookings; mid‑stay cancellations for group bookings usually have no refund.
- Very short-notice cancellations are generally non‑refundable; a free cancellation window exists only for the first ~10 minutes after booking creation.
Refund timeline and exceptions
Where a refund is due, processing typically takes around 7 - 14 business days to reflect based on payment channel.
OYO may adjust OYO Money balances when cancellation fees exceed original payments. Force majeure events can affect refund eligibility as per OYO terms.
For full policy text see: OYO cancellation & refund policy.
Oyo plans and pricing
Membership overview
OYO offers Wizard membership tiers that provide discounts and OYO Money credits; membership prices and benefits vary by plan.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Wizard Blue | ₹99 | 6 months | 5% extra discount on Wizard hotels; 10% on Wizard Base; ₹500 instant OYO Money |
| Wizard Silver | ₹199 | 1 year | 5% extra discount on Wizard hotels; 10% on Wizard Base; ₹1,200 instant OYO Money; ₹75 cashback per stay; one 40% discount coupon |
| Wizard Gold | ₹399 | 2 years | 5% extra discount on Wizard hotels; 10% on Wizard Base; ₹3,000 instant OYO Money; ₹200 cashback per stay; two 40% discount coupons |
| Wizard Shark (limited edition) | ₹1 | 3 months | Free night after seven room nights; 5% extra discount on Wizard hotels; OYO Money rewards; free membership renewal |
Your consumer rights in India
Basic legal protections
Under Indian consumer protection laws, customers are entitled to a refund or compensation if paid services are not provided as promised or if there is a service deficiency.
This includes the right to seek redress when a hotel denies check‑in despite a valid, paid booking.
Escalation and enforcement
If OYO support is unresponsive or unsatisfactory, consumers may lodge complaints with the National Consumer Helpline or file a case at the appropriate Consumer Commission.
Documenting evidence and following prescribed complaint procedures makes escalation more effective.
Customer experiences
Positive reports
Some users report quick resolution and refunds after escalating via formal consumer channels such as the National Consumer Helpline.
Instances of successful interventions show escalation can lead to faster response from OYO in certain cases.
Negative reports
Common complaints include denied check‑ins despite payment, requests for extra payment at the hotel, long refund delays and poor customer service responsiveness.
There are recurring reports of misleading listings and dissatisfaction with room standards; some users report long waits for refunds or disputed outcomes.
Documentation checklist
Essential booking documents
- Booking ID and confirmation email or SMS.
- Registered mobile number used for booking.
- Payment receipts and transaction reference (card UTR/UPI ID).
Supporting evidence for disputes
- Photographs/screenshots of app/website booking details and property listing.
- Hotel communication (bills, receipts, photos of denial or room condition).
- Chat transcripts, support case numbers and call logs with OYO support.
Common mistakes
Assuming immediate refunds
Many users expect instant refunds; in practice refunds can take up to 7 - 14 business days depending on the payment method.
Not checking group booking terms
Users sometimes miss that bookings of 4+ rooms follow stricter cancellation rules; assuming single-room rules apply can lead to unexpected charges.
Poor evidence retention
Failing to save booking confirmations, payment proofs and correspondence weakens later complaints or consumer claims.
Comparative recap
Quick policy comparison
| Aspect | Up to 3 rooms | 4 or more rooms |
|---|---|---|
| Free cancellation window | ≥ 24 hours before check‑in | ≥ 30 days before check‑in |
| Late cancellation charge | One night if < 24 hours; higher charges or no‑show rules on arrival | 50% of advance (15 - 30 days); 100% of advance if < 15 days |
| Mid‑stay cancellation | Charge for next 24 hours, refund for remaining eligible nights | Generally no refund |
| Typical refund timeline | 7 - 14 business days | 7 - 14 business days (if any refund applicable) |
After cancelling
Follow-up steps
Check the booking status in the app or website and retain the cancellation confirmation or reference number.
If you are due a refund, monitor your original payment channel and OYO Money balance for updates.
Where to get help
- Official cancellation instructions: How do I cancel my booking?
- Cancellation & refund policy details: OYO cancellation & refund policy
- If support is unresponsive, prepare documentation and consider escalation via consumer grievance channels in India.
Address
Registered office
Ground Floor-001, Mauryansh Elanza, Shyamal Cross Road, Nr. Parekh Hospital, Satellite, Ahmedabad, Gujarat 380015, India.
Operational note
This registered address is used for formal communications; Gurgaon is sometimes cited as an alternative operational headquarters for OYO activities.