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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Salt service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Salt: Easy Method
What is Salt
Overview
Salt is a digital service that may offer subscription features through mobile platforms (Apple App Store, Google Play) and directly via its website. Subscriptions are managed by the platform used to purchase them or by Salt when bought directly.
Scope of this guide
This guide explains how to cancel Salt subscriptions in India, what happens after cancellation, refund expectations, and practical tips to document and avoid problems. It focuses on subscription cancellation procedures and consumer-side steps.
How to cancel Salt
Apple App Store (iOS)
- Open your device and go to Apple ID settings → Subscriptions.
- Find Salt in the list of active subscriptions and turn off auto‑renewal at least 24 hours before the subscription period ends.
- Note: Deleting the Salt app or your account does not cancel an App Store subscription; cancellation must be done via Apple.
Google Play and Web/direct
- Google Play: Open the Play Store → Profile → Payments & subscriptions → Subscriptions → select Salt → Cancel before auto‑renewal. Keep the confirmation in your Google account.
- Web/direct via Salt: Log into your Salt account on Salt's website → Payment or Subscription settings → Cancel at least 24 hours before renewal. Deleting your account or the app may not stop billing; follow the site cancellation flow or contact support if needed.
What happens when you cancel
Access after cancellation
When you cancel, most subscriptions remain active until the end of the paid period. You typically retain access to premium features through the paid term.
After the paid period ends, access to subscription features is revoked unless you re‑subscribe.
Renewal and data
Auto‑renewal is turned off on cancellation; you will not be billed again after the current period ends if cancellation is completed in time.
Account data may remain on Salt's systems; you may need to contact Salt support to request data removal or account deletion after cancelling your subscription.
Will I get a refund?
Platform purchases (Apple)
Refunds for App Store purchases are managed by Apple. To request a refund use Apple's "Report a Problem" process.
Salt does not control Apple refunds and cannot guarantee prorated refunds for App Store purchases.
Platform purchases (Google) and direct purchases
Google Play refunds follow Google Play’s policies and are considered case‑by‑case. Automatic prorated refunds are unlikely once the billing period has begun.
For purchases made directly via Salt’s website, refunds are discretionary under Salt’s terms. You should request refunds in writing to Salt support and supply evidence.
Salt plans and pricing
Notes on this pricing list
The table below shows retail prices for edible salt products in India as available in 2024 - 2025 and is included for reference.
If you are cancelling a digital Salt subscription, check the purchase receipt for the exact plan and price you paid.
| Plan | Price | Period | Features |
|---|---|---|---|
| Tata Salt Vacuum Evaporated Iodised Salt (1 kg pouch) | ₹22.78 | Retail per kg | Standard iodised common salt |
| Aashirvaad Iodised Crystal Salt (1 kg) | ₹24.90 | Retail per kg | Iodised crystal salt |
| Tata Salt Lite - 15% Low Sodium Iodised Salt (1 kg pouch) | ₹45 (discounted from ₹50) | Retail per kg | 15% less sodium than regular salt |
| Tata Salt Iodised Crystal Salt (1 kg) | ₹18 | Retail per kg | Iodised crystal salt (discounted price) |
| Tata Salt Pink Salt for Everyday Cooking (1 kg pouch) | ₹63.20 | Retail per kg | Pink salt, everyday cooking |
| bb Gooddiet Himalayan Pink Rock Salt (1 kg) | ₹59 | Retail per kg | Himalayan pink rock salt |
| Catch Premium Iodized Pink Rock Salt (1 kg) | ₹90.48 | Retail per kg | Premium iodized pink rock salt |
| Tata Salt Rock Salt (Sendha Namak) (1 kg) | ₹70 | Retail per kg | Rock salt / Sendha Namak |
| Tata Salt Lite - Zepto price (1 kg) | ₹48 | Retail per kg | 15% Low Sodium Iodised Salt (Zepto listing) |
Your consumer rights in India
Refund and cancellation rights
There is no publicly stated statutory 14‑day automatic refund right for Salt subscriptions in the available Salt terms. Refunds appear discretionary and depend on platform policies (Apple, Google Play) or Salt support responses.
Users do not have a guaranteed refund right post‑purchase; act quickly and follow platform refund processes if you believe a refund is due.
How to escalate and seek remedies
If you face unresolved billing issues, keep documentation and contact Salt support first. If unresolved, you may approach consumer forums or file complaints under the Consumer Protection Act processes in India.
Consider using your bank/card chargeback or dispute process if unauthorized renewals occur, but follow the issuer’s timelines and evidence requirements.
Customer experiences
Positive reports
Some users report that Salt’s app design encourages thoughtful conversations and occasional meaningful matches and group discussions.
There are anecdotal success stories from users who found matches through the platform.
Negative reports
Multiple users report few or no matches, low engagement, and disappointment after paying for premium features.
There are several reports of difficulty cancelling subscriptions, broken links, unexpected renewals, and slow support responses. See user threads for examples: discussion 1 and discussion 2.
Documentation checklist
Essential evidence to save
- Subscription receipt or order confirmation showing the purchase date and plan.
- Screenshots of subscription status in Apple ID, Google Play, or Salt account settings showing active/renewal info.
- Confirmation screenshot or email showing successful cancellation or auto‑renewal turned off.
Support and escalation records
- Copies of all support requests to Salt (email, in‑app messages) and any replies.
- Payment statements or bank/card transaction records for disputed charges.
Common mistakes
Assuming deleting the app cancels subscription
A common error is uninstalling the Salt app and assuming the subscription is cancelled. For platform purchases, you must cancel via Apple ID or Google Play. For web purchases, cancel through the website.
If you delete the app without cancelling, you may still be billed and lose the chance to stop auto‑renewal in time.
Not saving confirmation and missing deadlines
Another mistake is not saving cancellation confirmations or waiting until late to cancel (less than 24 hours before renewal). Lack of evidence makes refunds or disputes harder.
Always capture confirmation screens or emails immediately after cancelling and note the renewal date in your calendar.
Comparative recap
Quick comparison
| Channel | How to cancel | Refund process | Notes |
|---|---|---|---|
| App Store (Apple) | Apple ID → Subscriptions → select Salt → turn off auto‑renewal | Request via Apple "Report a Problem". Apple handles refunds. | Must cancel via Apple; deleting app does not cancel. |
| Google Play | Play Store → Profile → Payments & subscriptions → Subscriptions → select Salt → cancel | Google Play handles refund requests case‑by‑case under its policy. | Keep cancellation confirmation in Google account. |
| Web / direct via Salt | Log into Salt website → Payment/Subscription settings → cancel | Refunds discretionary; request in writing to Salt support. | Deleting account/app may not stop billing; contact support for data removal. |
Key takeaway
Always cancel through the same channel you used to purchase and keep confirmation evidence. Refund rules differ by platform and are not guaranteed.
After cancelling
What to check immediately
Save the cancellation confirmation, check your billing statement for upcoming charges, and verify that auto‑renewal is off in the platform account.
If you see an unexpected charge after cancellation, gather evidence and contact your payment provider and Salt support promptly.
Helpful links and community reports
For community experiences and reports about cancellation issues, see these threads:
Address
Salt regulation office (official contact)
Salt Commissioner Office, Lavan Bhawan, 2-A, Lavan Marg, Jhalana Doongri, Jaipur, Rajasthan 302004, India.
Notes on contacting Salt support
If you need to contact Salt support for subscription or data requests, use the Salt app or website support option and include your subscription evidence when you write.