Cancellation Sittercity: Easy Method

What is Sittercity

Overview

Sittercity is an online marketplace that connects families with caregivers for babysitting, nannying, pet care, and senior support services.

The platform lets families browse profiles, read reviews, and manage a paid membership to access premium features.

Primary functions

Sittercity provides searchable caregiver profiles, messaging, and background-check options for U.S.-based listings and memberships.

The service is account-based and uses subscription billing for premium membership features.

How to cancel Sittercity

Overview

Cancellation steps depend on how you purchased the membership: via the Sittercity website, Apple App Store, Google Play, or by written notice.

Some cancellation options are only available on the web or through the platform where you purchased the subscription.

Step-by-step cancellation by channel

• Web (desktop or mobile)
  • Log into your Sittercity account on the website.
  • Go to Account Settings → Membership → Manage subscription.
  • Select “Downgrade to Basic” to stop automatic renewal.
  • Confirm the downgrade.

  Note: Must be done on the web; not available in the mobile app.

• iOS (App Store)
  • Open Settings on your iPhone.
  • Tap your name → Subscriptions.
  • Select Sittercity → tap Cancel Subscription (if displayed).

  Note: Manage and cancel through Apple; the Sittercity app does not provide this directly.

• Android (Google Play)
  • Open Google Play Store → profile icon → Payments & subscriptions → Subscriptions.
  • Select Sittercity → Cancel subscription.

  Note: Use the standard Google Play subscription flow to cancel.

• Written (registered mail)
  • Send a signed written notice via registered mail to Sittercity’s corporate address.
  • Include your account email, membership type, effective cancellation date, and a request to stop billing.
  • Keep postal tracking and the receipt as proof.

  Note: Written notice provides proof of cancellation but refunds are unlikely under normal policy.

What happens when you cancel

Access and membership status

Downgrading to Basic stops automatic renewal but usually preserves access until the end of your paid billing period.

You will typically retain any premium access until the current subscription term ends; you will not be billed again after cancellation.

Data and account impact

Cancelling a paid membership does not automatically delete your account or profile data.

You can deactivate or request deletion of your account via Account Settings or by contacting support; some data may be retained for legal or internal reasons.

Will I get a refund?

Standard refund policy

Premium membership subscription purchases and renewal fees are non-refundable under Sittercity’s stated policy.

No refunds or credits are provided for partial-month periods; downgrading stops renewal but does not generate a prorated refund.

Exceptions and platform-specific refunds

• Rare or exceptional cases (e.g., billing errors or unauthorized charges) may be considered for refunds.
• If you purchased through the Apple App Store or Google Play, refunds must be requested through Apple or Google’s refund processes.

Sittercity plans and pricing

Pricing availability

No publicly available Sittercity pricing in Indian Rupees (INR) was found for 2024 or 2025.

App Store and third-party listings show U.S. pricing in USD; India-specific pricing is not published.

Contact for pricing

Your consumer rights in India

Cooling-off and refund rights

Sittercity’s public policies do not reference a statutory 14-day cooling-off or refund right for subscriptions.

Indian consumers should not assume an automatic right to a subscription refund from Sittercity based on the platform’s stated policy.

Local protections and next steps

• Depending on your payment method, you can file a payment dispute with your bank or card issuer for unauthorized charges.
• Indian consumer protection law may provide remedies in some cases; consult a local consumer protection authority or legal advisor for disputes.

Customer experiences

Positive feedback

• Some reviewers praise quick, helpful, and friendly customer service and report successful issue resolution.
• Occasionally customers report receiving assistance or a rare refund when contacting support soon after billing.

Negative feedback

• Frequent complaints about lack of refunds or credits when customers request them.
• Users sometimes report poor value, low response rates from sitters, and usability issues.

For broader user reviews see the public review page.

Sittercity reviews on Trustpilot

Documentation checklist

Before you contact support

• Account email and username used for Sittercity.
• Subscription receipts or billing statements showing the charge date and amount.
• Screenshots of your Account Settings → Membership page showing current status.

If sending written notice

• Signed cancellation letter with account details and requested effective date.
• Registered mail tracking number and postal receipt as proof of delivery.
• Copies of any support messages or ticket numbers previously exchanged.

Common mistakes

Assuming app-based cancellation works

Many users try to cancel inside the Sittercity mobile app but the membership downgrade may require the website or the app store where the purchase was made.

Always confirm which platform (Sittercity site, Apple, or Google) handled the billing before cancelling.

Expecting automatic refunds

Assuming cancellation will trigger a refund is a common error; Sittercity’s policy states subscription fees are generally non-refundable.

If you believe you were charged in error, gather documentation and contact the platform that processed the payment (Apple, Google, or your card issuer) immediately.

Comparative recap

Quick comparison overview

After cancelling

Confirm cancellation

• Save confirmation screens, emails, or support ticket numbers showing the downgrade or cancellation.
• Check your bank or card statement to confirm no further charges are processed after the billing cycle ends.

Helpful links

For account closure and data requests, see Sittercity’s support article on closing a parent account:

Close my parent account - Sittercity Help Center

For user reviews and wider customer experience perspectives:

Sittercity reviews on Trustpilot

Address

Corporate address

20 West Kinzie Street, Suite 1500, Chicago, Illinois 60654, United States.

Use this address for registered-mail cancellation notices and official correspondence.

Contact notes

When sending written cancellation, include your account email and membership details and keep postal tracking as proof.

For platform-specific refund requests, contact Apple or Google directly if the purchase was made through their stores.