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Cancellation Sittercity: Easy Method
What is Sittercity
Service overview
Sittercity is an online marketplace that connects families with caregivers for childcare, pet sitting, and senior care services.
Users can browse profiles, post jobs, read reviews, and subscribe to Premium Membership for additional features.
Typical use cases
Families use Sittercity to find sitters, nannies, babysitters, and pet or senior caregivers locally or remotely.
Caregivers use the platform to find jobs, build profiles, and apply to posted positions.
How to cancel Sittercity
On web (desktop or mobile web)
- Sign in to your Sittercity account on the website.
- Go to Account Settings and select the option to downgrade to Basic to cancel Premium Membership.
- Cancellation becomes effective at the end of your current billing period.
On mobile apps (iOS and Android)
- iOS: Cancel via Apple’s subscription management in your Apple ID settings (manage subscriptions through the App Store).
- Android: Cancel via Google Play’s subscription management - subscriptions purchased through Google Play must be managed in your Google account.
- Do not rely on deleting the app; you must cancel the subscription in the platform that billed you (web, Apple, or Google Play).
What happens when you cancel
Access and membership features
After cancellation, you retain access to Premium features until the current paid billing period ends.
Once the billing period ends, your account will revert to Basic and Premium features will no longer be available.
Billing and timing
Cancellation stops future automatic renewals but does not usually remove charges already billed for the current period.
Keep records of the cancellation confirmation and the date to verify the end of billing if disputes arise.
Will I get a refund?
Official policy
Sittercity's official policy states Premium Membership purchases and renewal fees are non-refundable.
There are normally no refunds or credits for partial-month membership periods and Sittercity does not refund based on account activity.
Possible exceptions and disputes
- Some older user reports indicate refunds or prorated refunds were granted in specific disputes (for example, reports on dispute sites), but these are individual outcomes, not the stated policy.
- If you believe you were billed in error, gather documentation and contact your card issuer or payment provider to dispute the charge if needed.
- See community reports for examples: RevDex report.
Sittercity plans and pricing
Where to check pricing
Always check Sittercity’s official website or the app store page for current plan and pricing details.
This guide does not invent or list specific prices; consult Sittercity directly for up-to-date rates.
Regional pricing note
No Singapore-specific Sittercity pricing was identified in available sources; pricing is typically shown in USD on the platform.
If you are charged in USD, check your card statement for currency conversion and fees from your bank.
Your consumer rights in Singapore
Cooling-off and unsolicited sales
Singapore law provides protections such as a 14-day cooling-off period for certain unsolicited sales under the Consumer Protection (Fair Trading) Act.
It is unclear whether that regime applies to online subscription services like Sittercity; the platform’s policy does not reference Singapore-specific statutory refunds.
Practical steps if you think rights apply
- Check the relevant Singapore government consumer pages or seek local legal advice to confirm applicability.
- If you paid by card, consider contacting your card issuer to request a charge dispute if you have evidence of incorrect billing.
- Keep time-stamped records of cancellations, confirmations, and any communications with Sittercity.
Customer experiences
Positive feedback
Some users report successful matches and appreciate the platform’s selection and responsiveness in particular cases.
See community reviews for examples of satisfied customers.
Negative feedback
- Many reviewers report unexpected auto-renewals and difficulty obtaining refunds or cancelling; see aggregated reviews on SiteJabber.
- Other complaints include being charged after cancellation and poor customer support; examples appear on RevDex and Trustpilot.
- Local business listings and directories may also contain user feedback: Accio.
Documentation checklist
What to save before cancelling
- Subscription purchase confirmation or receipt showing date and amount.
- Account screenshots of subscription status and Account Settings page.
- Email confirmations, chat transcripts, or cancellation confirmation messages.
What to include if you contact support or your bank
- Account email/username, date of cancellation, and evidence you cancelled (screenshots or confirmation).
- Transaction ID or card statement entries for the charge you dispute.
- Clear timeline of events (purchase date, renewal date, cancellation date, any replies from support).
Common mistakes
Not cancelling via the correct channel
Users often delete the app but forget to cancel the subscription with the platform that billed them (Sittercity web, Apple, or Google Play).
Always cancel via the original billing channel to stop renewals.
Missing proof and waiting too long
Failing to record cancellation confirmations or waiting long before disputing a charge reduces the chance of a successful refund or reversal.
Keep records and act promptly if you see unexpected charges.
Comparative recap
Quick comparison
The table below summarizes common cancellation routes, expected refund policy, and relative difficulty.
Notes on reliability
“Refund” reflects Sittercity’s stated policy of non-refund; community reports show isolated exceptions but not guaranteed outcomes.
| Action | How to do | Refunds | Typical ease |
|---|---|---|---|
| Cancel on web | Account Settings → downgrade to Basic | Generally no refunds for current/partial periods | Moderate - straightforward but confirm end date |
| Cancel on iOS | Manage subscription via Apple ID / App Store | Refunds handled by Apple / generally not by Sittercity | Moderate - Apple manages cancellations and refunds |
| Cancel on Android | Manage subscription via Google Play | Refunds handled by Google Play / generally not by Sittercity | Moderate - Google Play manages subscriptions |
| Dispute a charge | Contact your bank/card issuer with documentation | Possible, depending on issuer and timing | Varies - may take time and evidence |
After cancelling
Steps to confirm cancellation
- Save or screenshot the cancellation confirmation and the date it takes effect.
- Monitor your card statement for the next billing cycle to ensure no further charges occur.
Useful links
- Community reviews and reports for reference: SiteJabber reviews.
- Dispute and consumer experience reports: RevDex report.
- Additional user feedback: Trustpilot and Accio.
Address
Primary mailing address
Sittercity
20 West Kinzie Street, Suite 1500, Chicago, IL 60654, United States
Alternative correspondence address
'Choice Sitter Solutions, LLC' is sometimes listed for correspondence at 2 Wells Avenue, Newton, MA (used in terms for certain notices).
If you plan to send physical correspondence, include all account details and proof of payment to speed handling.
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.