Cancellation Sittercity: Easy Method

What is Sittercity

Overview

Sittercity is an online marketplace that connects families with caregivers such as babysitters, nannies and pet sitters. The platform offers searching, profiles, and paid Premium Membership features to contact and hire caregivers.

Service scope

Sittercity operates primarily in the United States and publishes help articles and membership information on its support site. There is no South Africa-specific pricing published by Sittercity as of the latest checks.

How to cancel Sittercity

Cancel on desktop or mobile web

• Log in to your Sittercity account on the web.
• Go to Account Settings → Membership → Manage subscription → Downgrade to Basic.
• This web cancellation flow is required for Sittercity; you cannot cancel a web subscription from inside the Sittercity mobile app.
• See the official cancellation article: Sittercity - Cancel my Premium Membership.

Cancel on iOS (App Store)

• Open your iPhone Settings and tap your name at the top.
• Tap Subscriptions → select Sittercity → Tap Cancel Subscription.
• If you subscribed through the App Store, refunds (if any) must be requested through Apple.

Cancel on Android (Google Play)

• Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions.
• Select Sittercity from the list and tap Cancel.
• If you subscribed through Google Play, refunds (if any) must be requested through Google Play support.

What happens when you cancel

Access after cancellation

When you cancel a paid membership, you typically retain access to paid features until the end of your current billing period. Your membership will not renew after that date.

Account and data

Cancellation generally stops recurring billing but does not automatically delete your account or profile data. You can usually sign in later and re-subscribe if you wish.

Notifications and billing

Keep copies of any on-screen confirmations or emails you receive when cancelling. If charges continue after cancellation, those records will help when disputing a charge with your bank or Sittercity support.

Will I get a refund?

Sittercity refund policy

Sittercity’s stated policy is that Premium Membership purchases and renewal fees are non-refundable. No refunds or pro-rated credits are provided for partial-month membership periods.

See the official refund FAQ: Sittercity - Can I get a refund for my membership?.

Exceptions and third-party purchases

• Refunds may be possible only in limited or exceptional circumstances (for example, demonstrable billing errors), but are not guaranteed.
• If you purchased via the App Store or Google Play, any refund requests must be made to Apple or Google respectively.

Cooling-off period

Sittercity does not publish a standard 14‑day cooling-off right for membership purchases. Do not assume an automatic "cooling-off" refund applies.

Sittercity plans and pricing

Availability of pricing

No public Sittercity pricing in South African Rand (ZAR) could be located for 2024 or 2025.

How to obtain pricing

Check Sittercity’s site or your App Store / Google Play listing for prices in your local storefront, or contact Sittercity support for current rates and billing currency.

Your consumer rights in South Africa

Relevant protection

South African consumers are protected by the Consumer Protection Act (CPA) which covers unfair, deceptive, or unconscionable practices.

Unauthorized billing and disputes

• If you believe Sittercity charged you after cancellation without consent, you can dispute the charge with your bank or credit card issuer.
• You may also lodge a complaint with the National Consumer Commission if you cannot resolve the matter directly.

Record-keeping and escalation

Document all cancellation attempts, receipts, screenshots and communication. Clear records improve your chances when disputing charges or filing a complaint.

Customer experiences

Positive feedback

Many users praise Sittercity customer service staff for being prompt and helpful; some report successful cancellations and even full-month refunds when support was contacted quickly.

Negative feedback

Common complaints include unexpected auto-renewals, difficulty obtaining refunds, charges after cancellation, and poor visibility of billing statements.

Resolution rates

Public reviews also note mixed resolution outcomes; some users report good service while others report long or unresolved disputes.

Documentation checklist

Proof of cancellation

• Screenshots of the cancellation steps or confirmation screens.
• Confirmation emails from Sittercity showing cancellation or subscription status.

Billing records

• Bank or card statements showing charges (dates and amounts).
• Subscription purchase receipts or App Store / Google Play purchase history.

Communication log

• Support ticket numbers, email threads, chat transcripts and dates/times of all communications.
• Names of agents you dealt with, if provided.

Common mistakes

Cancelling in the wrong place

A frequent error is trying to cancel from inside the Sittercity mobile app when the subscription was created via a web account or via App Store/Google Play. Check where you originally subscribed.

Not saving confirmation

Many problems arise when users do not keep confirmation screenshots or emails. Always save a copy of the cancellation confirmation.

Assuming an automatic refund

Do not assume that cancelling within two weeks guarantees a refund - Sittercity’s policy generally disallows refunds and does not show a standard 14‑day cooling-off right.

Comparative recap

Quick comparison

The table below summarizes key practical differences between cancellation routes and refund likelihood to help you choose the right action quickly.

How to read the table

Use this table to check where you should cancel (web, App Store, Google Play) and what to expect about refunds and follow-up actions.

After cancelling

Immediate steps

Save cancellation confirmations and monitor your bank or card statement for any unexpected charges after your subscription end date.

If charges continue

• Contact Sittercity support and provide your documentation.
• If unresolved, dispute the charge with your bank or card issuer and consider lodging a complaint with the National Consumer Commission.

Useful official links

Official Sittercity help pages:

• Cancel my Premium Membership
• Can I get a refund for my membership?

Address

Corporate address

Sittercity, 20 West Kinzie Street #1500, Chicago, Illinois 60654, United States.

Notices and mailed correspondence

If you choose to send a written cancellation or formal notice by post, send it to the corporate address above and keep a tracked delivery receipt. Also retain copies of any email correspondence with support.