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Cancellation Soho House: Step-by-Step Guide
What is Soho House
Overview
Soho House is a members-only club offering access to restaurants, lounges, workspaces and curated events for creative communities worldwide.
Membership is subscription-based and comes in different tiers with access varying by plan and location.
Membership types
Typical options include Local House, Every House (global), Cities Without Houses (CWH) and discounted Under‑27 plans in India.
Membership benefits commonly include access to a House, events, dining and member-only facilities such as pools, gyms and screening rooms.
How to cancel Soho House
Primary cancellation routes
Soho House instructs members to cancel via the app or by contacting membership support by email.
There is no documented separate channel for App Store or Google Play cancellations in the public Terms; global Terms require contacting membership support directly.
Step-by-step cancellation (recommended)
- Open the Soho House app or log in to your membership account in the app/web.
- Locate membership settings or the cancellation/resignation option and follow on-screen prompts.
- If you cannot cancel in-app, email membership support requesting cancellation and include your full name, membership ID and the email used to register.
- Keep timestamps and copies of all messages and confirmations from Soho House.
What happens when you cancel
Access and facilities
Access to member-only areas and benefits typically ends at the end of your paid membership period unless otherwise specified by Soho House.
If you cancel during a paid year (after any eligible refund window), you may retain access until the current paid period expires.
Renewal and data
Automatic renewals may continue unless you cancel before renewal; check your renewal date and payment method.
Soho House will retain account records consistent with its policies; request account closure explicitly if you want data removed.
Will I get a refund?
14‑day cooling-off rule
Soho House provides a full refund only if cancellation is requested within 14 days of registration or renewal.
After 14 days, refunds are at Soho House’s discretion and a full mid‑year refund is usually not granted. See the official terms for details: Soho Friends terms.
Events, packages and exceptions
Event tickets, festival passes and hotel packages are generally non‑refundable except in limited circumstances.
- If an event is cancelled, Soho House usually issues an automatic refund.
- If an event is postponed or rescheduled, you may receive a credit or a refund depending on the event policy. See event-specific terms: Event terms.
Soho House plans and pricing
Pricing overview
Below are commonly published membership plans and prices for India. Prices and eligibility may change; verify during sign-up.
Quarterly pricing shown is specific to Soho House Mumbai where indicated.
| Plan | Price | Period | Features |
|---|---|---|---|
| Local House Membership (Mumbai) | ₹45,500 | Quarterly | Access to Soho House Mumbai - rooftop pool, gym, screening room, dining, events (Under‑27 discounted: ₹22,750/quarter) |
| Local House Membership (Annual, Mumbai) | ₹170,000 | Annual | Access to one House (Mumbai), member community and events |
| Every House Membership (Annual, India) | ₹310,000 | Annual | Access to all Soho Houses globally |
| Under‑27 Membership (Annual, India) | ₹156,000 | Annual | Discounted annual Local or Every House membership for members under 27 |
| Cities Without Houses (CWH) Membership (Annual, India) | ₹295,000 | Annual | Access for members in cities without a physical House - includes global access and curated events |
Your consumer rights in India
Cooling-off and contract terms
The global 14‑day cooling-off window aligns with common consumer cancellation rights but is a term set by Soho House.
After 14 days, there is generally no statutory right to a full mid‑year refund under the membership terms, though Indian consumer law may offer remedies in certain cases.
Dispute options in India
If you experience unauthorized charges, non-response, or a failure to provide paid services, Indian consumer protections may allow complaints, chargebacks or consumer forum claims.
- Contact your bank/card issuer to request a chargeback for unauthorized or repeated charges.
- Collect evidence (emails, screenshots, receipts) and consider filing with your local consumer forum or the National Consumer Helpline if unresolved.
Customer experiences
Positive feedback
Some members report good experiences with events, facilities and friendly staff, especially shortly after joining.
Benefits such as curated programming and community access are commonly appreciated.
Negative feedback
Frequent complaints include difficulty obtaining refunds after the cooling-off window and recurring or unauthorized charges despite cancellation attempts.
Members sometimes report frustration with customer service response times and perceived lack of flexibility in mid‑year cancellations.
Documentation checklist
What to prepare before cancelling
- Membership ID, full name and the email used to register.
- Proof of payment (receipts, bank statements showing the charge).
- Screenshots or copies of any in-app cancellation attempts and timestamps.
What to save after cancelling
- Email confirmation of cancellation and any reference number from membership support.
- All correspondence if you request a refund or dispute charges.
- Copy of relevant Soho House Terms used at time of joining (e.g., Soho Friends terms).
Common mistakes
Waiting past the refund window
A common error is assuming you can get a full refund after the 14‑day window; Soho House’s published policy restricts full refunds to that period.
If you miss the 14 days, refunds are discretionary and often not granted.
Poor record-keeping and wrong cancellation channel
Failing to keep copies of emails/screenshots or cancelling through an unofficial channel can complicate disputes.
Also, assuming App Store/Play Store cancellation is sufficient without contacting membership support can lead to continued charges.
Comparative recap
Quick comparison
The table below summarises key differences between membership types and event purchases for cancellation and refunds.
| Item | Cancellation method | Refund window | Likely outcome |
|---|---|---|---|
| Soho Friends / Membership (global) | App or membership support email | 14 days from registration/renewal | Full refund if within 14 days; after that refunds discretionary |
| Local Annual / Quarterly Membership (India) | App or membership support email | 14 days from registration/renewal | Access continues to period end; mid‑year refunds usually not granted |
| Event tickets / Packages | Event-specific process via support | Varies; generally non‑refundable | Refund if event cancelled; credit or conditional refund if postponed |
After cancelling
Follow-up steps
Ensure you receive and save written confirmation of cancellation from Soho House.
Monitor your bank/card statements for any further charges and report unauthorized payments immediately.
Helpful links
Refer to the official Soho House membership terms and event terms for exact wording and conditions:
Address
Head office
35G, Royalty House, 72‑74 Dean Street, Soho, London, United Kingdom.
Use this address for formal correspondence if required; membership support is usually handled via the app or email.
Contact note
For India-specific queries about membership pricing and local House details, contact Soho House membership support through the app or the official Soho House website account channels.
Keep copies of all communications when raising cancellations or disputes.
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Written by Pari Menon
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.