Cancellation Soho House: Easy Method

What is Soho House

Overview

Soho House is a members-only group of clubs, workspaces, restaurants and social spaces aimed primarily at people in creative industries.

Membership gives access to houses, restaurants, events and digital benefits depending on the membership tier selected.

Soho Friends membership

Soho Friends is a type of non-house membership that offers limited access to Soho House benefits and offers.

Terms for Soho Friends are set by Soho House and include specific cancellation and refund rules detailed in their terms and policies.

How to cancel Soho House

Prepare your account details

Find your membership confirmation, registration date and payment receipts before contacting Soho House.

Having the exact registration or renewal date is helpful for refund eligibility checks.

Step-by-step cancellation

• Contact Soho House membership support by email: [email protected].
• State your full name, membership type, registration/renewal date and the request to cancel.
• Keep a copy of your sent email and any reply as proof of the cancellation request.
• If you do not receive confirmation, send a follow-up and note dates and times of each attempt.
• If you are disputing an unauthorised charge, state that clearly and request a written response.

What happens when you cancel

Access and membership status

Cancellation will stop future renewals but may not immediately remove access for the remainder of a paid period.

Soho House’s terms state that annual fees may still apply for the current year even if you cancel mid-term.

Data and account information

Soho House retains member data per its privacy and terms policies; request specific data handling or deletion via membership support.

Keep copies of your cancellation confirmation and any receipts for your records.

Will I get a refund?

Standard refund policy

Soho Friends membership is eligible for a full refund only if the cancellation request is made within 14 days of registration or renewal.

Beyond that 14-day window, refunds are not guaranteed and are at Soho House’s discretion.

Exceptions and common issues

• There is no explicit statutory 14-day consumer cooling-off right stated in Soho House’s terms for membership refunds.
• If you believe you were charged after you cancelled, request a written explanation and a refund in your initial email.
• Keep records of any unauthorised charges and the dates you contacted support.

Reference: Soho Friends terms and conditions.

Soho House plans and pricing

Pricing availability

No publicly listed membership prices for South Africa were available in the verified sources at the time of writing.

Contact membership support for current, location-specific pricing and currency details.

How to request pricing

Email [email protected] with your preferred house/location and membership type to request a quote.

Request a written breakdown of the annual fee, any joining fee and billing cycle information.

Your consumer rights in South Africa

Statutory rights overview

South African consumer protection laws may offer certain rights, but Soho House’s public terms do not document additional local cancellation rights for South Africa.

You should check the Consumer Protection Act (or consult a local advisor) for any statutory rights that might apply to memberships or recurring payments.

Practical steps to protect your rights

• Keep all membership correspondence and receipts in case you need to lodge a dispute.
• If you experience unauthorised charges or non-response, consider seeking advice from the National Consumer Commission or a legal advisor.
• Document dates and the content of all communications to support any formal complaint.

Customer experiences

Reported negative experiences

Public reviews include complaints about difficulty cancelling before auto-renewal and reports of unauthorised charges after cancellation requests.

Some members report rigid yearly contracts, inability to downgrade mid-term, and slow or no responses from customer service.

Source: Trustpilot reviews for Soho House.

What to expect and how to respond

• Expect that refunds outside the 14‑day window are discretionary and may require escalation.
• If service is slow, escalate by sending follow-ups and keep a clear timeline of communications.
• Use written requests (email) to create a record for any dispute resolution process.

Documentation checklist

Essential documents to collect

• Membership confirmation and registration or renewal date.
• Payment receipts (bank statements, card statements showing charge).
• Copies of emails or messages sent to [email protected] requesting cancellation.

Supporting evidence for disputes

• Any automated confirmation of renewal or cancellation.
• Screen captures of account status if available.
• Records of follow-ups, including dates and times of calls or emails.

Common mistakes

Missing the 14-day refund window

Many members assume they can get a full refund after cancelling later in the year; Soho House only guarantees a full refund within 14 days of registration or renewal.

Outside that window refunds are discretionary, and you may still be charged the annual fee.

Poor record-keeping and delayed follow-ups

Failing to keep copies of cancellation requests or not following up promptly can make disputes harder to resolve.

Always save sent emails, replies, and transaction records to strengthen any refund claim.

Comparative recap

At-a-glance comparison

After cancelling

Next steps to verify closure

Confirm receipt of a written cancellation confirmation from [email protected] and retain it.

Check your bank or card statement for any further charges and report unauthorised transactions immediately.

Helpful links and escalation

See the Soho Friends terms for full policy details: Soho Friends terms and conditions.

If you cannot resolve the issue via membership support, document your attempts and consider seeking local consumer advice.

Address

Membership contact

For membership enquiries and cancellations email: [email protected]

Record of correspondence

Keep all emails and confirmations as proof of your cancellation request and any agreed terms.