Cancellation Soho House: Easy Method

What is Soho House

Overview

Soho House is a private members' club and hospitality group providing members with Houses, restaurants, workspaces and events aimed at creative industries.

Membership operates on an annual subscription model with different access tiers and benefits depending on the plan.

Services and membership model

Services include access to Houses worldwide, dining, workspaces and member events, with digital features via apps and web accounts.

Membership is subscription-based; billing, renewal and cancellation follow the membership terms set by Soho House or the platform used to subscribe.

How to cancel Soho House

Cancel via App Store (iOS)

• Open your Apple ID subscriptions in iOS settings and cancel the Soho House subscription there.
• Soho House cannot cancel App Store subscriptions for you; refunds and rules are governed by Apple. For general guidance see Postclic: Postclic cancellation guide.

Cancel via Google Play (Android)

• Open Google Play Store → Menu → Subscriptions and cancel the Soho House subscription from your Google account.
• Refunds and cancellation policies for Google Play subscriptions are controlled by Google Play, not Soho House. See Postclic for details: Postclic cancellation guide.

Cancel via Web / Soho House direct

• Contact Soho House membership team directly (for example via [email protected]) to request cancellation.
• You may be asked to provide written notice; some members send recorded delivery or written confirmation. See the Soho Friends terms for contractual detail: Soho Friends terms.

What happens when you cancel

Access after cancellation

Cancelling often stops future renewals but typically does not immediately remove access for a paid period already charged.

If you cancel mid-term you usually retain access until the end of the paid subscription period unless otherwise agreed.

Renewal and account data

Auto-renewal will be turned off when cancellation is processed via the platform or membership team.

Soho House will retain account and membership data according to its policies; contact membership for specifics in your case.

Will I get a refund?

14-day cooling-off rule (when it applies)

A 14-day cooling-off period applies for Soho Friends membership in the terms cited: full refund is available only if you cancel within 14 days of registration or renewal and no orders have been placed.

See the Soho Friends terms for the exact conditions: Soho Friends terms.

General refund rules and exceptions

• Cancelling partway through the year generally results in no refund; members remain liable for the annual fee unless Soho House exercises discretion to refund.
• For subscriptions billed via iOS or Google Play, refunds are at the discretion of Apple or Google respectively; Soho House does not control platform refunds.

Soho House plans and pricing

Pricing table

Pricing notes

No official Soho House pricing in SGD for Singapore was found in the verified sources; USD amounts above are shown with approximate SGD conversions for illustration.

All price conversions use an approximate exchange rate; check Soho House for current local pricing if available.

Your consumer rights in Singapore

General position

There is no Singapore-specific statutory cooling-off right that overrides a subscription contract for Soho House membership in the verified sources.

Membership cancellations and refunds are governed primarily by the contract terms you agreed to with Soho House.

Unsolicited sales and other protections

• Singapore has general protections for unsolicited direct purchases, but these do not automatically create a cooling-off right for subscription memberships.
• If you believe there was misleading or unfair conduct, consider contacting local consumer protection authorities for advice.

Customer experiences

Positive feedback

Some members report polite, friendly staff at certain Houses and good early in‑House experiences.

There are also reports of Android app updates over time improving stability for some users.

Negative feedback

• Common complaints include restrictive annual contracts with no pro‑rata refunds and frustration at lack of early cancellation options.
• Other criticisms include overcrowding, perceived loss of exclusivity and service issues; Android app users also report crashes and missing features.
• For broader member reviews see Trustpilot: Soho House reviews on Trustpilot.

Documentation checklist

What to prepare before contacting membership

• Full name and member ID or account email.
• Proof of payment or a copy of the membership invoice/renewal notice.
• Date of registration/renewal and reason for cancellation if requested.

Optional supporting items

• Copies of any prior email correspondence with membership or support.
• Recorded-delivery proof if you send written notice by post.

Common mistakes

Assuming immediate refund on cancellation

Many members expect a pro‑rata refund when cancelling mid‑year; the standard position is that annual fees remain payable and refunds are at Soho House's discretion.

Always check the 14‑day cooling-off exception and platform-specific refund rules before assuming entitlement to a refund.

Using the wrong channel to cancel

Cancelling via Soho House when you subscribed through Apple or Google will not stop platform billing; you must cancel in the App Store or Google Play for those subscriptions.

Similarly, contacting the app without cancelling the platform subscription can lead to unexpected renewals or charges.

Comparative recap

Quick comparison

Key takeaway

Choose the cancellation channel that matches where you subscribed (Apple, Google, or Soho House web) and keep records of your request.

Review the 14‑day cooling-off clause in the Soho Friends terms if you recently joined or renewed.

After cancelling

Follow-up actions

• Keep written confirmation of cancellation and any cancellation reference numbers.
• Monitor your payment method or platform account for any unexpected renewals or charges.

Helpful references

• Soho Friends terms and conditions: Soho Friends terms
• Soho House House Rules (general policies): House Rules
• Postclic cancellation guidance: Postclic cancellation guide

Address

Company address (from pipeline context)

500 Yale Ave N, Seattle, Washington, 98109 US.

For membership-specific correspondence use the membership contact on your account or [email protected] as a starting point.