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Cancel EAGLEMOSS
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Eaglemoss service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Eaglemoss: Step-by-Step Guide
What is Eaglemoss
Overview
Eaglemoss is a company known for subscription-based collectible models and magazines tied to film, comic and pop-culture franchises.
Subscribers typically receive periodic shipments of figures or display items as part of an ongoing series.
Products and reach
Products include detailed resin or metal figurines and companion magazines or display editions sold as one-off purchases or as part of collections.
There is no verified, separate Eaglemoss India corporate presence; many sales to India are through third-party retailers or importers.
How to cancel Eaglemoss
When to request cancellation
Cancellations are generally accepted only before an item is processed or dispatched by the company or its fulfilment partners.
Once an order is marked as processing or shipped, cancellation is commonly refused according to customer reports.
Step-by-step cancellation steps
- Locate your order number, invoice and account details before contacting support.
- Contact Eaglemoss customer service immediately by the channel shown on your order confirmation (email or account message).
- State clearly you want to cancel and request written confirmation of cancellation and refund status.
- If support refuses or does not respond, contact your bank or card issuer to dispute future or duplicate charges (see Documentation checklist).
- Keep records of all replies, timestamps and any tracking information in case you need to escalate or file a dispute.
What happens when you cancel
Effect on shipments
If cancellation is accepted before dispatch, the company should stop further shipments for that order or subscription.
If cancellation is attempted after processing/shipment, customers report orders are often sent regardless and cancellations are refused.
Account and renewal
Stopping shipments does not always remove saved payment methods or auto-renew settings; review your account settings and request confirmation that automatic billing is turned off.
Retain screenshots of account status and any confirmation messages to prove you cancelled if further charges appear.
Will I get a refund?
Reported refund practice
Public reports show refunds for global Eaglemoss orders are discretionary and have frequently been delayed or refused.
Many customers only recovered funds using bank chargebacks or formal disputes after failing to receive shipments or obtain refunds.
Exceptions and possible outcomes
- If an order was cancelled before processing, some sellers/referrers may offer refunds minus fees, but this varies by seller.
- Third-party Indian sellers (unrelated “Eagle” site) state refunds apply only if an order was not processed/shipped and a 20% cancellation fee may apply.
- If you cannot get a refund via Eaglemoss, consider contacting your payment provider to request a chargeback with supporting evidence.
Eaglemoss plans and pricing
Pricing overview
No official recurring subscription pricing in INR for Eaglemoss in India is publicly available from Eaglemoss itself.
The following table lists one-time purchase prices found through Indian sellers and importers during 2024 - 2025.
| Plan | Price (INR) | Period | Features | Seller / Source |
|---|---|---|---|---|
| 1:16 scale figurines (Scale Arts India) | ₹1,299.00 | One-time purchase (One-time) | Highly detailed resin figurine + magazine (examples: Loki, Namor) | Scale Arts India |
| Robin figurine (Scale Arts India) | ₹1,399.00 | One-time purchase (One-time) | Eaglemoss DC Super Hero Collection Robin figurine | Scale Arts India |
| The Joker figurine (The World Of Nerds) | ₹999.00 | One-time purchase (One-time) | Eaglemoss DC Super Hero Collection The Joker figurine | The World Of Nerds |
| Iron Man (Mark XLVI) Display Edition (Ubuy India) | ₹6,951 | One-time purchase (One-time) | Box display edition figurine imported from UK | Ubuy India |
| Thor Heavyweights 1:18 scale metal statue (Ubuy India) | ₹5,251 | One-time purchase (One-time) | Full metal statuette imported from US | Ubuy India |
Your consumer rights in India
Relevant law and scope
Indian consumer protection statutes provide rights against unfair trade practices and defective or undelivered goods when the seller or importer operates in India.
If Eaglemoss sold directly from outside India, enforcement may be more complex and depend on whether a local seller/importer handled your order.
Practical recourse in India
- If you purchased via an Indian retailer/importer, pursue a local refund or replacement under Indian consumer law with proof of purchase.
- If purchase was from an overseas entity, you may need to file disputes with your bank, payment provider or pursue a complaint with consumer forums; timelines and success vary.
- Keep records to support complaints: order confirmations, payment receipts, and correspondence.
Customer experiences
Positive feedback
Some collectors praise Eaglemoss products for high detail and quality of models and magazines in positive reviews.
Positive experiences frequently focus on the collectibles themselves rather than the subscription management or refunds process.
Negative feedback
Many reviews and complaints report non-delivery despite payment, multiple charges, unfulfilled orders and difficulty obtaining refunds.
Customers describe poor customer service, ignored refund requests and needing bank chargebacks to recover funds; see community reports for detail.
See independent review summaries: Trustpilot - Eaglemoss and ComplaintsBoard - Eaglemoss reports.
Documentation checklist
Before contacting support
- Order number and invoice or confirmation email.
- Payment proof: card statement, PayPal receipt or bank transfer details.
- Account screenshots showing order status and any cancellation attempts.
For bank disputes or complaints
- All correspondence with customer service, including dates and names if available.
- Tracking numbers, shipping notices, or proof of non-delivery (if applicable).
- Timeline summary: date ordered, date charged, date you requested cancellation, replies received.
Common mistakes
Waiting too long to cancel
Waiting until an item is processed or dispatched often removes the option to cancel, based on multiple customer reports.
Example: requesting cancellation after a processing notice frequently resulted in refusal and shipment regardless.
Not documenting interactions
Failing to save emails, chat transcripts or screenshots makes bank disputes and consumer complaints harder to win.
Example: customers who lacked clear proof of cancellation or repeated charges had limited recourse and longer recovery times.
Comparative recap
Summary table
| Item | Global Eaglemoss | Eagle (India site) - unrelated |
|---|---|---|
| Cancellation policy | Usually only before dispatch; customers report difficulties cancelling once processing begins. | Cancellation allowed if order not processed/shipped; 20% base order value fee reported. |
| Refunds | Discretionary; many reports of delays or refusal. Chargebacks used by some customers. | Refunds only if order not processed/shipped; 20% cancellation fee applies. |
| Pricing availability in INR | No official INR subscription pricing; third-party sellers list one-time purchase prices. | Local site lists pricing and terms (separate company). |
| Notes | Customer reviews report non-delivery and administrative problems; proceed with caution. | Different policies; not the same company as Eaglemoss global operations. |
Key takeaways
Cancellation and refund success often depends on timing and whether a local seller handled the order.
If you cannot resolve the issue directly, prepare to escalate via your bank or Indian consumer channels with full documentation.
After cancelling
Follow-up actions
- Request written confirmation of cancellation and any refund timeline from Eaglemoss or the seller.
- Monitor your card or bank account for refund credits and for any unexpected further charges.
- If charges continue, contact your payment provider immediately to block or dispute.
Where to get help
Collect and review community reports to understand common outcomes before escalating; community reviews can provide insight on likely next steps.
See community complaint summaries and user reviews here: Trustpilot - Eaglemoss and ComplaintsBoard - Eaglemoss.
Address
Registered address
Eaglemoss registered office (per public company records) is listed as:
Suite 3 Regency House, 91 Western Road, Brighton, BN1 2NW, United Kingdom.
Notes about contacting by post
Contacting a UK-registered address may be slow and may not guarantee a fast response; use electronic support first and keep postal attempts as a last resort.
For purchases made through Indian retailers or importers, contact the local seller for fastest resolution under Indian consumer rules.