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Cancel FURLENCO
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Furlenco service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Furlenco: Easy Method
What is Furlenco
Service overview
Furlenco is an Indian furniture rental subscription service that provides curated furniture and appliances on monthly or annual plans. Customers choose package or à la carte items and receive delivery, installation and pickup as part of the service.
How subscriptions work
Subscriptions are governed by Furlenco’s Terms & Conditions which set notice periods, security deposit treatment and other contractual terms. Some city-level pages also describe order cancellation before shipment.
How to cancel Furlenco
Immediate checklist
- Confirm whether you have a subscription plan, prepaid annual plan, or a one-time order.
- Check order status: cancellation before shipping may be refundable; after shipment normal subscription rules apply.
Step-by-step cancellation
- Log in to the Furlenco app or website and go to your subscription/orders section.
- Contact Furlenco support via the app, web chat, or registered email and request cancellation in writing.
- Provide the required notice: Furlenco’s Terms require at least 14 days’ notice from the subscriber to terminate a subscription.
- Schedule item pickup/return with Furlenco once cancellation is accepted and confirm charges, damages or outstanding dues.
- Keep written confirmation of the cancellation, pickup schedule, and any refund or security-deposit settlement timelines.
What happens when you cancel
Service access and pickup
After cancellation is accepted, Furlenco will arrange pickup of rented items. Delivery/installation access ends once items are collected per the agreed pickup schedule.
Account and renewal
Automatic renewals should stop after effective cancellation. Confirm with support that your plan will not auto-renew and retain written confirmation of the final billing date.
Will I get a refund?
What the written policy says
Furlenco’s Terms & Conditions state the subscriber must give at least 14 days’ notice and that the company will refund the security deposit after deducting any due charges or damages.
See the official terms: Furlenco Terms & Conditions.
Exceptions and reported practice
- Some store pages state orders cancelled before shipment receive a full refund; once shipped cancellations are not allowed: Delhi store FAQ.
- Multiple consumer reports indicate limited or delayed refunds in practice, including claims of “zero refund” for early termination and long delays in security-deposit settlements.
- Because refunds beyond the security deposit are not expressly guaranteed in the terms, expect deductions for dues, damage or unpaid charges; keep documentation to challenge disputes.
Furlenco plans and pricing
Overview of plan pricing
Below is a summary of commonly advertised plans and price ranges (2024 - 2025 sources). Monthly ranges reflect standard vs promotional rates.
Price table
| Plan | Price | = period | Features |
|---|---|---|---|
| Essentials (4 items) | ₹3,499 - ₹4,299 / month | Monthly | Covers 4 items; delivery, installation, access to 150+ products, priority support |
| Basic (6 items) | ₹4,199 - ₹4,999 / month | Monthly | Covers 6 items; delivery & installation included |
| Lite (8 - 9 items) | ₹5,299 - ₹5,999 / month | Monthly | Covers 8 (or 9) items; similar benefits |
| Premium (11 items) | ₹5,899 - ₹6,899 / month | Monthly | Covers 11 items; similar benefits |
| Luxury (15 items) | ₹6,899 - ₹7,899 / month | Monthly | Covers 15 items; similar benefits |
| UNLMTD Annual Lite | ₹3,999 per month (billed annually) | Annual | 9 items; 45‑day trial, access to 150+ products, swap flexibility |
| UNLMTD Annual Premium | ₹4,999 per month (billed annually) | Annual | 15 items; similar annual benefits |
| À la carte items | e.g., sofa ₹640/month; bed ₹520/month; fridge ₹580/month | Monthly | Individual item rentals; prices vary by model |
Your consumer rights in India
Statutory protections
Indian consumer law gives remedies for unfair trade practices, defective goods, and service deficiencies. You can approach consumer courts or forums for disputed refunds or poor service.
Practical steps to protect rights
- Keep written records of orders, payments, communications and cancellations.
- Raise issues promptly in writing and ask for timelines in writing; escalate to higher support tiers if needed.
- If unresolved, file a complaint with consumer forums or consider a legal notice and consumer court action.
Customer experiences
Positive experiences
- Some reviewers praise product quality, on-time delivery, smooth booking and helpful installations.
- Recent Trustpilot feedback includes multiple 4 - 5 star ratings citing good customer service and app experience: Trustpilot.
Negative experiences
- Many reviews report damaged items, pickup delays, refund delays or non-payment and poor communication.
- Consumer complaint pages and social posts document repeated follow-ups and difficulty obtaining promised refunds: consumercomplaints.in.
Documentation checklist
Must-have documents
- Order/contract copy and the Furlenco Terms & Conditions: Terms & Conditions.
- Payment receipts, invoices and proof of any security deposit paid.
- All written correspondence with support (emails, in-app chat screenshots) and cancellation request with date/time.
Evidence for disputes
- Photos or video of item condition at delivery and at pickup time.
- Pickup scheduling confirmation and any technician reports.
- Bank statements showing refunds or lack thereof.
Common mistakes
Expectation errors
Assuming automatic full refunds for early termination is a frequent mistake. Furlenco’s written terms only guarantee security-deposit settlement after deductions.
Always confirm refund eligibility in writing before assuming you will receive a cash refund for prepaid months.
Procedural errors
Failing to give the required 14 days’ written notice can delay or invalidate cancellation requests. Do not rely on verbal confirmations alone.
Not documenting item condition at delivery/pickup weakens disputes over damage charges.
Comparative recap
Policy vs practice
Below is a concise comparison of what is written in policy and what consumers commonly report, to help you plan next steps.
Quick decisions
| Aspect | Written policy | Reported practice | Recommended action | = period |
|---|---|---|---|---|
| Cancellation notice | Subscriber must give ≥14 days’ notice per T&C. | Consumers report needing clear written proof to enforce. | Send written notice and retain acknowledgement. | Ongoing |
| Refunds | Security deposit refunded after deductions. | Reports of delays or no refunds in practice. | Document dues and escalate if refund delayed beyond communicated timeline. | Varies |
| Order cancellation before shipping | Store FAQ: full refund if cancelled before shipment. | Applies when confirmed before shipping; verify per-order. | Cancel immediately and get written confirmation to secure full refund. | Before shipment |
After cancelling
Follow-up steps
- Get and keep written confirmation of cancellation, pickup date and final settlement amount.
- Track the refund timeline and follow up regularly if the security deposit or other refunds are delayed.
Where to escalate
- If Furlenco does not resolve the issue, consider filing a complaint on consumer forums or initiate consumer-court proceedings.
- For policy reference and contractual terms, use: Furlenco Terms & Conditions.
Address
Corporate office
House of Kieraya Private Limited, Krishna Annex, near Silk Board Junction, Sector 6, HSR Layout, Bengaluru, Karnataka 560068, India.
Other references
- Furlenco Terms & Conditions: econsent.furlenco.com
- Store cancellation note (Delhi page): stores.furlenco.com
- Consumer reports and reviews (examples): consumercomplaints.in, Trustpilot