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I hereby notify you of my decision to terminate the contract relating to the Smalls service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Smalls: Easy Method
What is Smalls
Overview
Smalls is a U.S.-based service that delivers fresh, human-grade cat food by subscription and also sells one‑off items through a Smalls Mart. The service tailors meals to cats' needs and ships to customers on a recurring schedule.
Core features
Key features include recurring subscription deliveries, sampler options, and one‑time purchases from Smalls Mart. Subscriptions renew automatically unless canceled in advance.
How to cancel Smalls
When to cancel
Cancel at least 24 hours before your next scheduled charge to avoid being billed for the next cycle. Subscriptions continue until you cancel properly.
Cancellation methods
- Text: message 503‑487‑4303 to request cancellation.
- Email: send your cancellation request to meow@smalls.com.
- Include your order number, subscription ID (if available), and next charge date in your message.
What happens when you cancel
Billing and access
If you cancel before the 24‑hour cutoff, Smalls will not charge you for the upcoming period. Your subscription remains active until the end of the current billing cycle.
Data and account
Smalls may retain account and order information in accordance with its Terms of Use. For details about data handling, refer to Smalls' Terms of Use.
Will I get a refund?
General refund rules
Smalls does not provide prorated refunds for the unused portion of a billing cycle after cancellation. One should not expect a partial refund after a charge has occurred.
Exceptions and product limits
- Smalls does not accept returns for open or unopened food items; customers are encouraged to donate unusable food. See Smalls' Returns & Refunds Policy.
- Smalls Mart (one‑off) orders are final once processed and cannot be changed, canceled, or refunded.
- There is a Money Back Guarantee for certain sampler subscription orders, but public policies do not disclose full eligibility or duration details.
- If food arrives warm but within the expected delivery timeframe and you did not retrieve it in time, Smalls does not offer refunds or free replacements for that reason.
Smalls plans and pricing
Pricing availability
Smalls publicly describes subscription and one‑off product types, but detailed pricing is not available in the verified policy documents provided here.
Contact for exact pricing
For plan pricing, please contact Smalls directly via email or text for the most current rates and plan options.
| Plan | Price | Notes |
|---|---|---|
| Subscription plans | Contact for pricing | Recurring deliveries - cancel 24 hours before next charge to avoid billing |
| Smalls Mart (one‑off) | Contact for pricing | Sales final once processed |
Your consumer rights in India
Key legal protections
Under Indian consumer protection law (e.g., Consumer Protection Act, 2019), buyers have the right to clear pre‑purchase disclosures, fair cancellation and refund terms, and protection against unfair trade practices.
Cooling‑off and disclosures
The Consumer Protection (E‑Commerce) Rules, 2020, generally provide for a 14‑day cooling‑off period for many e‑commerce purchases unless the consumer has indicated otherwise or service initiation has begun.
Possible conflicts
Smalls' public policies show limitations on refunds, non‑returnable food, and unclear sampler guarantee details. These limitations or unclear subscription disclosures may raise issues under Indian consumer law.
Enforcement options
If you believe your rights are violated, you may contact your payment provider, the National Consumer Helpline, or file a complaint with consumer forums or courts in India. Keep documentation of orders and communications.
Customer experiences
Positive feedback
Many customers praise Smalls for high‑quality food, improved cat health, and responsive customer service in some cases. Several reviews note smooth cancellations when support followed up constructively.
Negative feedback
Complaints include unexpected enrollment in recurring subscriptions after one‑time or sample purchases, difficulty canceling, surprise charges, and inconsistent customer support responses.
Documentation checklist
What to collect before contacting Smalls
- Order number and subscription ID (if shown in your account or confirmation email).
- Next charge date and amount (screenshot of billing info where possible).
- Confirmation emails, receipts, and payment transaction records.
- Any correspondence with Smalls (emails, texts) and timestamps.
- Photographs or delivery evidence if claiming a delivery issue (e.g., condition on arrival).
Common mistakes
Missing the cancellation window
Many customers are charged because they cancel less than 24 hours before the next scheduled payment. Always check and cancel well ahead of the cutoff time.
Assuming refunds or changes for one‑off items
Some buyers assume one‑time Smalls Mart orders can be altered or refunded after processing. The policy states sales are final once processed, so double‑check cart contents before confirming.
Comparative recap
At a glance
| Feature | What Smalls states |
|---|---|
| Cancel deadline | Cancel at least 24 hours before next charge to avoid renewal |
| Prorated refunds | No prorated refunds for remainder of billing cycle |
| One‑off (Smalls Mart) | Orders final once processed; cannot be changed or refunded |
| Returnable food | Open or unopened food items are not accepted for return |
| Sampler guarantee | Money Back Guarantee exists for certain sampler subscriptions, details not disclosed publicly |
After cancelling
Immediate steps
- Save cancellation confirmation (email or text) and any reference number from Smalls.
- Monitor your bank or card statement for any unexpected post‑cancellation charges.
Helpful links and escalation
Read Smalls' official policies for specifics: Terms of Use and Returns & Refunds Policy.
If you cannot resolve the issue with Smalls, contact your payment provider and consider filing a consumer complaint with local authorities or consumer forums in India. Retain all documentation.
Address
Registered contact
Known mailing address listed for Smalls: 285 Avenue C Apt 6H, New York, NY 10009, United States.
Cancellation contact (quick reference)
Text: 503‑487‑4303. Email: meow@smalls.com. Include order and subscription details when you contact them.