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Cancel BRANDCROWD
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Brandcrowd service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Brandcrowd: Easy Method
What is BrandCrowd
Overview
BrandCrowd is an online logo-maker and branding platform that offers templates, design tools, and subscription plans to download high-resolution and vector logo files and related marketing assets.
The service is subscription-based for premium tiers, with additional one-time and order-based purchases available for items such as printing or special services.
Who uses it
Small businesses, startups, and individuals use BrandCrowd to create logos, edit designs, and access templates for social and print materials.
Plans range from a free logo pack to multiple paid tiers that add editing, templates and website builder features.
How to cancel BrandCrowd
Cancel via the website (recommended)
- Sign in to your BrandCrowd account on the BrandCrowd website.
- Go to Account or Subscription settings and choose the option to cancel the subscription.
- Follow on-screen prompts; your subscription will continue until the end of the paid period.
If you cannot cancel in your account
- Contact BrandCrowd support by email at support@brandcrowd.com and request cancellation of your subscription.
- Provide your account email, order or subscription ID, and any relevant screenshots to speed processing.
App Store / Google Play notes
- BrandCrowd does not document separate cancellation procedures via the App Store or Google Play.
- Cancellation is generally handled via the BrandCrowd website or by contacting support as above.
What happens when you cancel
Access after cancellation
After you cancel, your subscription remains active until the end of the paid billing period.
You retain access to the features associated with that paid period until it expires.
Renewals and billing
Auto-renewal stops after cancellation, but no pro-rata refunds are guaranteed beyond BrandCrowd refund rules.
If you see further charges after cancellation, contact support and your payment provider promptly.
Data and account retention
Your account, designs and downloads typically remain accessible within the limits of your plan and BrandCrowd's retention policies.
If you need data removed or exported, contact support with a clear request and account details.
Will I get a refund?
General refund policy
Refunds for service purchases may be available where a technical issue renders the service unusable; BrandCrowd does not generally refund for change of mind or perceived design quality.
Refunds are discretionary and subject to BrandCrowd's terms and applicable law.
Subscription refund windows
- Monthly recurring charges: refunds allowed within 7 days of the charge if the subscription service has not been used.
- Annual (or longer) recurring charges: refunds allowed within 30 days of the charge if the subscription service has not been used.
Orders and completed services
- Orders (for example printing) may be refunded only if the order has not been completed or delivered.
- Once delivery or completion occurs, refunds are generally not available.
BrandCrowd plans and pricing
Pricing summary
Below is a summary of BrandCrowd plans and approximate INR prices based on the verified pricing data.
Prices shown are approximate conversions and the exact amount charged may vary with exchange rates and billing settings.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Standard Logo Pack (Free) | ₹0.00 | One-time | High-res & vector logo files, full ownership |
| Premium Logo Pack (Annual billing) | ₹415/month (billed annually ≈ ₹5,000/year) | Monthly (billed annually) | High-res & vector files, unlimited logo edits, business card & Instagram post templates |
| Premium Logo Pack (Monthly billing) | ₹747/month | Monthly | Same as above, cancel anytime at ₹9/month |
| Premium Logo Pack + Website (Annual billing) | ₹498/month (billed annually ≈ ₹6,000/year) | Monthly (billed annually) | Includes Premium features plus basic website builder |
| Premium Logo Pack + Website (Monthly billing) | ₹1,992/month | Monthly | Same as above, cancel anytime at ₹24/month |
| Value Plan (Annual) | ₹498/month (billed annually ≈ ₹6,000/year) | Monthly (billed annually) | Expanded features beyond Premium, per expanded tier naming |
| Value Plan (Monthly) | ₹1,992/month | Monthly | Monthly cancel-anytime Value-tier access at ₹24/month |
| Premium Plan (Annual) | ₹581/month (billed annually ≈ ₹7,000/year) | Monthly (billed annually) | Highest tier with most marketing assets and design tools |
| Premium Plan (Monthly) | ₹2,407/month | Monthly | Cancel-anytime Premium-tier access at ₹29/month |
Your consumer rights in India
Statutory protections - general guidance
BrandCrowd's stated refund and cancellation policies do not override statutory consumer protections that apply in your jurisdiction.
If a service is faulty, not performed with reasonable care, or materially different from its description, you may have remedies under local consumer protection law.
Practical steps for Indian consumers
- Keep receipts, order IDs, screenshots, and timestamps of communications.
- If a refund or cancellation dispute cannot be resolved with BrandCrowd, consider raising a chargeback through your payment provider or contacting local consumer protection authorities for guidance.
Customer experiences
Positive feedback
Many users praise BrandCrowd for ease of use, a large library of templates, and good value for basic branding needs.
Indian users have left five-star reviews noting attractive and easy-to-create logos.
Negative feedback
Several reviewers report difficulties cancelling subscriptions and experiencing continued billing after attempts to cancel.
Other complaints include unexpected recurring charges, refund delays, and mixed experiences with customer support responsiveness.
Documentation checklist
What to collect before requesting cancellation
- Account email and username used with BrandCrowd.
- Order number(s) or subscription ID, and date(s) of charges.
- Screenshots of account settings showing cancellation options or billing history.
What to include when contacting support
- Clear request to cancel subscription and any requested refund, with reasons.
- Attach supporting screenshots and provide preferred contact details for follow-up.
Common mistakes
Assuming cancellation via app stores is automatic
Some users assume uninstalling an app or using the App Store / Google Play will cancel BrandCrowd billing; BrandCrowd does not document separate app-store procedures and cancellation via the website or support is recommended.
Waiting too long to request refunds
Refund windows are time-limited: 7 days for monthly recurring charges and 30 days for annual or longer recurring charges, subject to use of the service.
Missing these windows can make refunds unlikely under BrandCrowd's stated rules.
Comparative recap
Quick comparison
The table below compares key cancellation and refund points across channels and common outcomes to help you decide next steps.
| Topic | Website | App Store / Google Play | Support / Email |
|---|---|---|---|
| How to cancel | Cancel via account settings on BrandCrowd website; subscription remains until period end. | No documented separate process; cancellation generally handled via website or support. | Email support@brandcrowd.com to request cancellation if you cannot cancel online. |
| Refund window (monthly) | Refunds allowed within 7 days of recurring monthly charge if service not used. | Not documented by BrandCrowd; follow website/support guidance. | Support can advise and process requests; provide proof of non-use. |
| Refund window (annual) | Refunds allowed within 30 days of recurring annual or longer charge if service not used. | Not documented by BrandCrowd; contact support via website/email. | Support review is required; refunds discretionary and subject to terms. |
| Common issues | Users report continued billing despite cancellation attempts in some cases. | May lead to confusion about who manages the subscription - app store vs BrandCrowd. | Support response times and outcomes vary by case; include documentation when contacting. |
After cancelling
What to monitor
Check your payment method statements for any unexpected charges after cancellation and save evidence of the cancellation confirmation.
If you are billed after cancellation, contact support@brandcrowd.com immediately and consider contacting your payment provider.
Next steps if disputes continue
- Escalate with your card issuer or payment processor to open a dispute or chargeback if appropriate.
- Keep all correspondence and documentation for any required dispute resolution or consumer complaints.
Address
BrandCrowd contact address
BrandCrowd cancellation department address associated with correspondence: 72 Hammersmith Road, London W14 8TH, United Kingdom.
Parent company note
DesignCrowd Pty Ltd is the parent company referenced in some legal and contact materials and may list Australian addresses for legal notices.
For account actions and support, use your BrandCrowd account settings or email support@brandcrowd.com.