Cancellation Camscanner: Easy Method

What is CamScanner

Overview

CamScanner is a mobile app that lets you scan documents with your phone camera, convert images to PDF or JPG, and manage digital files.

The app offers free features and a paid premium subscription that unlocks advanced tools and removes limits and ads.

Where subscriptions come from

Subscriptions are purchased either through the Apple App Store (iOS), Google Play Store (Android), or directly via CamScanner’s website.

How you cancel and where you request refunds depends on which channel you used to buy the subscription.

How to cancel CamScanner

Cancel via App Store (iOS)

• Open Settings on your iPhone or iPad.
• Tap your name, then Subscriptions; find CamScanner and tap Cancel Subscription.
• Cancelling stops auto-renewal; you keep premium access until the current billing period ends.

Cancel via Google Play Store (Android)

• Open the Play Store app and tap your profile icon.
• Go to Payments & subscriptions → Subscriptions → CamScanner → Cancel subscription.
• Cancellation stops auto-renewal; premium access remains until the period ends.

Cancel direct / web subscriptions

• There is no automated cancel button for direct purchases on CamScanner’s web service.
• Email CamScanner support (for example [email protected] or the app feedback email) with your account and purchase details to request cancellation.
• Keep confirmation emails and transaction IDs for your records when you request cancellation.

What happens when you cancel

Access after cancellation

When you cancel an auto‑renewing subscription, you usually retain premium features until the end of the paid billing period.

After the period ends, your account reverts to the free tier and premium features are removed.

Account and data retention

Cancellation typically does not delete your CamScanner account or any uploaded documents.

If you want your account or data deleted, you must request that separately from support.

Will I get a refund?

Refunds through app stores

• Google Play: Refunds must be requested via Google; they are generally possible within about 48 hours of purchase. Later refunds are unlikely unless for technical issues or special circumstances.
• Apple App Store: Request refunds through Apple’s Report a Problem; Apple determines eligibility and CamScanner cannot directly issue App Store refunds.

Refunds for direct/web purchases

• Direct purchases via CamScanner’s website are generally non‑refundable except at the developer’s sole discretion.
• Partial or mid‑cycle refunds are rare for direct subscriptions; keep purchase records when disputing charges.

CamScanner plans and pricing

Notes on listed prices

Prices below reflect App Store listings in India and may vary between differently listed CamScanner apps.

Promotions, display bugs, or alternate developer listings can cause price discrepancies in user reports.

Current common plans (informational)

Your consumer rights in India

Relevant protections

Indian consumers may have recourse under the Consumer Protection Act for unfair trade practices or incorrect billing.

Store and payment providers also offer dispute mechanisms independent of the app developer.

Practical steps for Indian users

• If an app store denies a refund, contact your bank for a chargeback or file a complaint with the relevant consumer forum.
• Keep receipts, subscription screenshots, cancellation confirmations, and support correspondence as evidence.

Customer experiences

Positive feedback

Many users praise CamScanner’s convenience, document conversion, and the ability to save files as PDF or JPG.

Some reviewers say the app can replace other scanning tools due to its feature set.

Negative feedback

Complaints include unexpected charges after deleting the app or cancelling trials and difficulty obtaining refunds.

Users report delays or unhelpful responses from support, and occasional problems with account deletion or feature access after purchase.

Documentation checklist

What to gather before contacting support

• Order/transaction ID from the App Store, Play Store, or payment receipt for web purchases.
• Account email or username used with CamScanner and the device type (iOS / Android / Web).
• Dates: purchase date, trial start/end date, and cancellation date if applicable.

Additional useful items

• Screenshots showing the subscription in your store account and any error messages.
• Copies of any support emails, responses, or refund rejection notices.

Common mistakes

Assuming app deletion cancels subscription

Deleting the CamScanner app does not cancel App Store or Play Store subscriptions.

You must cancel via the store’s subscription management to stop auto‑renewal.

Not checking which channel billed you

Users sometimes contact CamScanner support when the charge was made by Apple or Google; refunds must follow the store’s process.

Verify whether the charge came from the App Store, Google Play, or directly from CamScanner before filing disputes.

Comparative recap

Quick comparison

How to choose your route

Follow the cancellation and refund route that matches where you bought the subscription.

Store purchases use store disputes; web purchases require contacting CamScanner support directly.

After cancelling

Verify cancellation

• Check the subscription section in your App Store or Play Store account for the cancelled status and end date.
• Keep any cancellation confirmation emails or screenshots as proof.

If you still see charges or need help

• Contact the store first (Apple or Google) for App Store/Play Store purchases.
• For direct purchases, email CamScanner support (for example [email protected] or the feedback/support email shown in the app) and include your documentation.

Address

Developer address

CamScanner / INTSIG contact address (for reference):

11F, Building A, Yunlifang, 1268 Wanrong Road, Jing’an District, Shanghai, China

Support contact reminder

Use your app’s Help or Contact Us feature to find the most relevant support email inside the app if different from the addresses listed above.

Keep all correspondence and receipts when escalating disputes or filing consumer complaints.