Cancellation Camscanner: Easy Method

What is Camscanner

Overview

CamScanner is a mobile app that converts photos of documents into PDFs or images and offers features such as OCR, annotation and cloud sync.

Core features

It provides basic free scanning and paid premium tiers that unlock advanced tools, higher quality exports and additional storage or collaboration features.

How to cancel Camscanner

Cancel on iPhone (App Store)

• Open Settings on your iPhone, tap your name, then Subscriptions.
• Find CamScanner and tap Cancel Subscription; this stops auto‑renewal but you keep access until the current period ends.
• Guide reference: Postclic - Cancel CamScanner.

Cancel on Android (Google Play)

• Open the Google Play Store, tap your profile icon, then Payments & subscriptions → Subscriptions.
• Select CamScanner and choose Cancel subscription; access remains until period expiry.
• Guide reference: Postclic - Cancel CamScanner.

Cancel web / direct subscription

• Web or direct subscriptions cannot be cancelled via an in‑app portal; you must email CamScanner support to request cancellation.
• There is no self‑service web cancellation according to available guidance; keep proof of your request when you email support.
• Guide reference: Postclic - Cancel CamScanner.

What happens when you cancel

Access after cancellation

Cancelling a subscription via App Store or Google Play stops future billing but typically retains premium access until the paid period expires.

Billing and renewals

After cancellation the subscription will not auto‑renew. No new charges should occur for the cancelled subscription after the period ends, though monitor your statements.

Data and account

Your scans and account remain unless you separately delete them; cancelling does not automatically remove stored documents or your account data.

Will I get a refund?

App Store (iOS) refunds

• Apple handles refunds - request via Apple's "Report a Problem" system; Apple determines eligibility under its policies.
• If you paid through Apple, CamScanner cannot directly issue an Apple‑managed refund.

Google Play (Android) refunds

• Google handles Play Store refunds; short windows (commonly ~48 hours) make early requests more likely to succeed.
• After the short window, refunds through Google are less common except for exceptional cases.

Web / direct subscription refunds

• CamScanner’s web/direct purchases are generally non‑refundable, though the company may consider discretionary refunds in limited situations.
• Partial refunds are not issued according to available policy summaries; consult the CamScanner service terms and provided policy document.
• Reference: CamScanner refund policy (PDF summary).

Camscanner plans and pricing

Available plans

The following prices were sourced from the Singapore App Store listing (Jan - Apr 2025) and reflect common published options and promotions.

Pricing table

Your consumer rights in Singapore

Cooling‑off and statutory protections

Singapore law provides a 14‑day cooling‑off period for certain unsolicited contracts under the Consumer Protection (Fair Trading) Act and Distance‑Selling rules.

In‑app purchases vs web purchases

In‑app purchases through Apple or Google are typically governed by those platform terms, not directly by the cooling‑off right, so platform refund rules usually apply.

Remedies for web/direct purchases

• For web/direct subscriptions, consumers may rely on CPFTA or Sale of Goods Act remedies if services are not delivered or were misrepresented.
• Enforcement may require a complaint to CASE or pursuing a small‑claims action depending on the issue and available evidence.

Customer experiences

Positive feedback

• Users praise ease of scanning, OCR accuracy and helpful customer service in some cases; examples are visible in public reviews.
• Representative positive reviews include Trustpilot feedback noting time savings and good functionality.

Common complaints

• Several users reported being charged after deleting the app or after trial periods, and difficulty obtaining refunds or cancelling trials.
• Other complaints mention paid features not becoming available after purchase and inconsistent trial notifications; see review summaries for details.

Documentation checklist

What to collect before contacting support

• Purchase receipt or invoice showing date, amount and payment method.
• Subscription ID, order ID or transaction reference from Apple/Google or the vendor.
• Screenshots of subscription status, billing entries and any error messages.

Where to find records

• Apple receipts are in your Apple ID purchase history; Google receipts are emailed or in Play Store order history.
• For web payments check the email used to register and any confirmation messages from CamScanner.

Common mistakes

Cancelling the wrong way

Many users delete the app thinking this cancels the subscription; however, deleting the app does not stop auto‑renewal through App Store or Google Play.

Missing timing and trial details

Not noting trial end dates or assuming a trial will auto‑cancel leads to unexpected charges. Check the exact trial terms and set reminders.

Expecting platform refunds from the developer

If you purchased through Apple or Google, expect to request refunds from the platform, not directly from CamScanner in most cases.

Comparative recap

Quick comparison table

Recommendation

Cancel subscriptions via the platform you used to buy (App Store or Play Store) to ensure billing stops cleanly.

After cancelling

Follow‑up actions

• Keep confirmation screenshots or emails proving cancellation and the date the current period ends.
• Monitor bank or card statements for any unexpected charges after the cancellation date.

Useful links

• Cancellation and how‑to overview: Postclic - Cancel CamScanner
• CamScanner refund policy summary: PDF summary
• User reviews and reported issues: Trustpilot - CamScanner reviews

Address

Company address

CamScanner (headquarters listed in available materials): 500 Yale Ave N, Seattle, Washington, 98109 US.

Contact suggestion

If you need formal follow up or to escalate a web/direct refund dispute, include the full address, your purchase proof and a clear timeline when contacting support or consumer agencies.