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Camscanner

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Termination letter drafted by a specialized lawyer
Sender
How to Cancel Camscanner Subscription | Postclic
Camscanner
android_support@camscanner.com
Cancellation of Camscanner contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Camscanner service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Camscanner
android_support@camscanner.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Camscanner. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Camscanner: Easy Method

What is Camscanner

Overview

CamScanner is a mobile app that converts photos of documents into PDFs or images and offers features such as OCR, annotation and cloud sync.

Core features

It provides basic free scanning and paid premium tiers that unlock advanced tools, higher quality exports and additional storage or collaboration features.

How to cancel Camscanner

Cancel on iPhone (App Store)

  • Open Settings on your iPhone, tap your name, then Subscriptions.
  • Find CamScanner and tap Cancel Subscription; this stops auto‑renewal but you keep access until the current period ends.
  • Guide reference: Postclic - Cancel CamScanner.

Cancel on Android (Google Play)

  • Open the Google Play Store, tap your profile icon, then Payments & subscriptions → Subscriptions.
  • Select CamScanner and choose Cancel subscription; access remains until period expiry.
  • Guide reference: Postclic - Cancel CamScanner.

Cancel web / direct subscription

  • Web or direct subscriptions cannot be cancelled via an in‑app portal; you must email CamScanner support to request cancellation.
  • There is no self‑service web cancellation according to available guidance; keep proof of your request when you email support.
  • Guide reference: Postclic - Cancel CamScanner.

What happens when you cancel

Access after cancellation

Cancelling a subscription via App Store or Google Play stops future billing but typically retains premium access until the paid period expires.

Billing and renewals

After cancellation the subscription will not auto‑renew. No new charges should occur for the cancelled subscription after the period ends, though monitor your statements.

Data and account

Your scans and account remain unless you separately delete them; cancelling does not automatically remove stored documents or your account data.

Will I get a refund?

App Store (iOS) refunds

  • Apple handles refunds - request via Apple's "Report a Problem" system; Apple determines eligibility under its policies.
  • If you paid through Apple, CamScanner cannot directly issue an Apple‑managed refund.

Google Play (Android) refunds

  • Google handles Play Store refunds; short windows (commonly ~48 hours) make early requests more likely to succeed.
  • After the short window, refunds through Google are less common except for exceptional cases.

Web / direct subscription refunds

  • CamScanner’s web/direct purchases are generally non‑refundable, though the company may consider discretionary refunds in limited situations.
  • Partial refunds are not issued according to available policy summaries; consult the CamScanner service terms and provided policy document.
  • Reference: CamScanner refund policy (PDF summary).

Camscanner plans and pricing

Available plans

The following prices were sourced from the Singapore App Store listing (Jan - Apr 2025) and reflect common published options and promotions.

Pricing table

Plan Price Period Features
Monthly Subscription S$3.98 Monthly Unlocks premium features
Weekly Subscription S$6.98 Weekly Unlocks premium features
Yearly Subscription (Option 1) S$39.98 Annual Unlocks premium features
Yearly Subscription (Option 2) S$8.98 Annual Unlocks premium features
Lifetime Access S$14.98 One‑time One‑time unlock of premium features

Your consumer rights in Singapore

Cooling‑off and statutory protections

Singapore law provides a 14‑day cooling‑off period for certain unsolicited contracts under the Consumer Protection (Fair Trading) Act and Distance‑Selling rules.

In‑app purchases vs web purchases

In‑app purchases through Apple or Google are typically governed by those platform terms, not directly by the cooling‑off right, so platform refund rules usually apply.

Remedies for web/direct purchases

  • For web/direct subscriptions, consumers may rely on CPFTA or Sale of Goods Act remedies if services are not delivered or were misrepresented.
  • Enforcement may require a complaint to CASE or pursuing a small‑claims action depending on the issue and available evidence.

Customer experiences

Positive feedback

  • Users praise ease of scanning, OCR accuracy and helpful customer service in some cases; examples are visible in public reviews.
  • Representative positive reviews include Trustpilot feedback noting time savings and good functionality.

Common complaints

  • Several users reported being charged after deleting the app or after trial periods, and difficulty obtaining refunds or cancelling trials.
  • Other complaints mention paid features not becoming available after purchase and inconsistent trial notifications; see review summaries for details.

Documentation checklist

What to collect before contacting support

  • Purchase receipt or invoice showing date, amount and payment method.
  • Subscription ID, order ID or transaction reference from Apple/Google or the vendor.
  • Screenshots of subscription status, billing entries and any error messages.

Where to find records

  • Apple receipts are in your Apple ID purchase history; Google receipts are emailed or in Play Store order history.
  • For web payments check the email used to register and any confirmation messages from CamScanner.

Common mistakes

Cancelling the wrong way

Many users delete the app thinking this cancels the subscription; however, deleting the app does not stop auto‑renewal through App Store or Google Play.

Missing timing and trial details

Not noting trial end dates or assuming a trial will auto‑cancel leads to unexpected charges. Check the exact trial terms and set reminders.

Expecting platform refunds from the developer

If you purchased through Apple or Google, expect to request refunds from the platform, not directly from CamScanner in most cases.

Comparative recap

Quick comparison table

Method Cancellation Refund Access after cancel Notes
App Store (iOS) Cancel via device Settings → Subscriptions Request via Apple "Report a Problem"; Apple decides Access until period end Follow Apple's process for refunds
Google Play (Android) Cancel via Play Store → Subscriptions Handled by Google; usually within ~48 hours for easier refunds Access until period end Early refund requests more likely to succeed
Web / Direct Email CamScanner support to request cancellation Generally non‑refundable; discretionary with no partial refunds Depends on vendor response; check terms Keep copies of all correspondence

Recommendation

Cancel subscriptions via the platform you used to buy (App Store or Play Store) to ensure billing stops cleanly.

After cancelling

Follow‑up actions

  • Keep confirmation screenshots or emails proving cancellation and the date the current period ends.
  • Monitor bank or card statements for any unexpected charges after the cancellation date.

Useful links

Address

Company address

CamScanner (headquarters listed in available materials): 500 Yale Ave N, Seattle, Washington, 98109 US.

Contact suggestion

If you need formal follow up or to escalate a web/direct refund dispute, include the full address, your purchase proof and a clear timeline when contacting support or consumer agencies.

FAQ

To cancel your Camscanner subscription on iPhone, open Settings, tap your name, then Subscriptions. Find Camscanner and tap Cancel Subscription. This stops auto-renewal, but you will retain access until the current billing period ends. Keep proof of your cancellation request.

If you subscribed through Google Play, open the Google Play Store, tap your profile icon, then Payments & subscriptions → Subscriptions. Select Camscanner and choose Cancel subscription. You will retain access until the end of your current subscription period. Remember to keep a record of your cancellation.

To cancel a Camscanner subscription purchased directly from their website, you need to email CamScanner support to request cancellation. There is no self-service option available online, so ensure you keep proof of your email request.

After cancelling your Camscanner subscription, you will continue to have access to premium features until the end of your current billing period. Make sure to monitor your account for any unexpected charges.

Refund eligibility for Camscanner subscriptions depends on the payment method. For App Store purchases, request a refund via Apple's 'Report a Problem' system. For Google Play, early refund requests are more likely to succeed. Direct web purchases are generally non-refundable.