Cancellation Camscanner: Easy Method

What is Camscanner

Overview

Camscanner is a mobile and web app that lets you scan, store and manage documents using your device camera. It includes OCR for text recognition and sharing features for PDFs and images.

Primary uses

People use Camscanner to create searchable PDFs, fax or email documents, and store scans in the cloud for quick access. It is offered as a free tier with optional paid subscriptions for premium features.

How to cancel Camscanner

iOS - Apple App Store

• Open iOS Settings.
• Tap your name at the top, then Subscriptions.
• Locate Camscanner in the list and tap Cancel Subscription.
• Confirm cancellation; subscription will remain active until the end of the paid period.

Android - Google Play Store

• Open the Google Play Store app.
• Tap your profile icon, then Payments & subscriptions → Subscriptions.
• Select Camscanner and choose Cancel subscription.
• Auto‑renewal stops; you keep access until the paid period ends.

Web / Direct (not via app stores)

• There is no automated cancel button for direct subscriptions.
• Contact Camscanner support by email (for example: [email protected]) and request cancellation.
• Keep written confirmation and any ticket numbers as proof of your request.

What happens when you cancel

Access and renewal

Cancellation stops automatic renewal at the next billing date. You will retain paid features until the end of the current paid period.

Data and account

Your scans and account remain unless you delete them. Export or backup important documents before deleting the account or uninstalling the app.

Will I get a refund?

App store refunds

• Google Play: Refunds are handled by Google and are typically possible shortly after purchase (often within ~48 hours); pro‑rata refunds after this window are unlikely.
• Apple App Store: Refunds are handled by Apple via the Report a Problem process; eligibility is decided under Apple’s policies.

Web/direct purchases

• Direct refunds are generally non‑refundable and issued only at Camscanner’s discretion.
• Exceptions may be considered for unauthorized charges or technical failures; document issues and email support to request review.

Camscanner plans and pricing

Current pricing note

No verified public pricing was available for this guide. For exact fees and promotions, contact Camscanner or check your app store listing before purchasing.

How to get pricing

Check the App Store or Google Play product page where prices are shown for your region, or contact Camscanner support for direct subscription rates.

Your consumer rights in South Africa

Cooling-off and refund rights

Camscanner’s published policies do not show an explicit 14‑day cooling‑off period. App store refunds follow Apple or Google rules instead of a company policy.

How to assert your rights

• Keep proof of purchase, cancellation confirmations and correspondence.
• If you believe you have a statutory right under the Consumer Protection Act, include evidence when contacting Camscanner or dispute the charge with your payment provider.

Customer experiences

Positive feedback

Users praise Camscanner for ease of use, good scanning quality and useful OCR features. See example reviews for user experience summaries.

For more user comments, visit review pages such as Capterra and GetApp ZA.

Common complaints

Negative reviews report unexpected charges after trials, difficulty cancelling direct subscriptions, watermarks and ads on the free tier, and occasional support delays.

See consumers’ reported issues on Trustpilot for examples of complaint patterns.

Documentation checklist

Before you cancel

• Locate purchase receipt or App Store / Google Play order ID.
• Note the subscription renewal date and payment method used.
• Export or backup any scans you need to keep.

After you cancel

• Save cancellation confirmation or support email correspondence.
• Check your bank or card statements for any unexpected post‑cancellation charges.
• If charged in error, file a refund request with the app store or your payment provider and attach evidence.

Common mistakes

Canceling in the wrong place

Example: Subscribing on iPhone but trying to cancel in the app on Android. Always cancel through the store where you purchased (App Store, Play Store) or via direct support for web purchases.

Not keeping proof

Example: Deleting the app without saving cancellation confirmation. This can make refunds or disputes harder, so always keep emails, screenshots or order IDs.

Comparative recap

Quick comparison table

Recommendation

If you purchased via an app store, cancel through that store for the fastest result and follow each store’s refund process if required.

For direct subscriptions, email support and keep all evidence; escalate via your bank if you believe charges are incorrect.

After cancelling

Verify billing and access

• Check that auto‑renew is turned off in your store account and that no further charges are scheduled.
• Confirm you still have access until the end of the paid period and export needed files.

Where to get help

Contact Camscanner support by email for direct subscription issues (e.g., [email protected]) and keep all replies.

For community feedback and experiences, see reviews on Capterra, GetApp ZA and Trustpilot.

Address

Corporate headquarters

Camscanner corporate address (primary): CamScanner, Room 1102, No.1256, Tianshan West Road, Room 1102, Suite 11, Shanghai 200070, China.

Alternate contacts

Some cancellation services list regional addresses (UK and others). Use the address that matches your subscription origin or the billing details on your receipt when contacting support.