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Dashlane
Dashlane, Inc., Attn: Legal, 44 West 18th Street, 4th Fl., New York
NY , United States
REF/2025GRHS4
Cancellation Dashlane: Easy Method
What is Dashlane
Overview
Dashlane is a subscription-based password manager that stores and auto-fills passwords, generates strong credentials, and syncs secure data across devices.
It offers premium features such as dark web monitoring, emergency access, and a VPN on certain plans depending on region and plan type.
Key features
Main conveniences include cross-device sync, browser autofill, password generation, and a secure digital wallet for payments and notes.
Dashlane is available on web, desktop, iOS and Android and is sold as monthly or annual subscriptions and family plans in many regions including India.
How to cancel Dashlane
Web (Dashlane website)
- Sign in to the Dashlane web app.
- Open the Vault menu → Subscription → Cancel your subscription.
- After cancellation you will keep Premium until the end of the current billing period (auto-renewal is turned off).
- See the official instructions: Cancel my Dashlane subscription.
Google Play
- Open the Google Play Store app on the device used to purchase.
- Profile → Payments & subscriptions → Subscriptions → Dashlane → Cancel.
- Dashlane cannot cancel Google Play subscriptions for you; you must cancel in the Play Store.
- More step-by-step guidance is available: Cancel via Google Play (guide).
Apple App Store
- On your iPhone/iPad go to Settings → Apple ID → Subscriptions → Dashlane → Cancel Subscription.
- Dashlane cannot cancel App Store subscriptions directly; Apple manages those purchases and refunds.
- See the general cancellation guidance: Cancel via Apple App Store (guide).
What happens when you cancel
Access and billing
When you cancel a paid subscription on the web, auto-renewal is turned off and you retain Premium access until the end of the current billing period.
For store purchases (Google Play or Apple), cancellation ends future renewals but access duration follows the store's billing terms.
Data and account
Cancelling a subscription does not delete your Dashlane account or vault data by default.
You can continue using the free tier features unless you choose to delete your account separately from settings.
Will I get a refund?
Web refunds and exceptions
For annual subscriptions bought on the Dashlane website, Dashlane will refund in full if you cancel and request a refund within 30 days of the start or renewal.
Monthly web subscriptions are typically not refundable. If you paid with PayPal, contact Dashlane support with the PayPal invoice number to request a refund.
Official refund guidance: Get a refund for my Dashlane subscription.
Store refunds (Google Play / Apple)
For Google Play purchases you must contact Dashlane support with your Google account and transaction ID to request a refund; Play Store rules also apply.
For Apple App Store purchases Dashlane cannot issue refunds; you must request a refund directly from Apple via their Report a Problem system or Apple Support.
Typical processing time after a website refund request is about 3 - 5 business days once approved.
Dashlane plans and pricing
Pricing table
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Dashlane Premium (Legacy) | ₹699 | Legacy / unclear | Legacy Premium plan (billing period unclear; likely older offer) |
| Dashlane Premium - 1 Year | ₹5,900 | Annual | Full Premium features, 1-year subscription |
| Dashlane Premium Family (Legacy) | ₹29 | Legacy / unclear | Legacy family offer (likely outdated; may exclude VPN) |
| Dashlane Premium Family | ₹9,900 | Annual | Family plan (up to 10 accounts). VPN available only for plan manager in some regions. |
Notes on pricing
Prices above reflect App Store listings in India in early 2026. "Legacy" labels indicate older or promotional offers whose billing period is not fully clear.
Users have reported prior lower prices (for example ~₹499/year) that were later changed to higher annual prices; always check the store page before purchase.
Your consumer rights in India
Applicable laws
Digital subscriptions sold to Indian consumers are covered by the Consumer Protection Act, 2019 and related e-commerce consumer protection rules.
These laws require clear disclosure of refund and cancellation terms and accessible grievance mechanisms for consumers.
Actions you can take
- If a refund is delayed or denied, request escalation via Dashlane support and keep documentation (transaction ID, emails).
- You may escalate to the National Consumer Helpline (toll-free 1915) or file complaints in consumer forums if unresolved.
- Delayed refunds or lack of clear policy may be treated as unfair trade practices under Indian law.
Customer experiences
Positive feedback
Users frequently praise Dashlane’s cross-device sync, ease of use, and autofill quality which improve daily workflows.
Long-time users often report reliable performance across Mac, iPhone, and iPad and recommend the app for convenience.
Negative feedback
Common complaints include limited or slow customer support, unhelpful chatbot interactions, and difficulties obtaining refunds in some cases.
Users also report occasional sync or browser integration issues, pricing concerns after plan changes, and rare cases of billing after attempted cancellation.
See general user reviews: Dashlane reviews on Trustpilot.
Documentation checklist
Required information
- Account email used for Dashlane.
- Order number or transaction ID (from the store or payment receipt).
- Purchase date and renewal date.
Helpful supporting items
- Screenshot of subscription page or payment receipt.
- PayPal invoice number if paid via PayPal.
- Any cancellation confirmation emails or support ticket IDs.
Common mistakes
Cancellation mistakes
Assuming Dashlane can cancel subscriptions bought through Google Play or Apple; those must be cancelled in the store used for purchase.
Forgetting to cancel in the correct account (e.g., using the wrong Google or Apple ID) can result in continued charges.
Refund mistakes
Not saving transaction IDs or PayPal invoice numbers that the support team may require for a refund request.
Expecting immediate refunds - store and processor timelines vary, and web refunds usually require approval before funds return (typical 3 - 5 business days after approval).
Comparative recap
At-a-glance comparison
| Method | How to cancel | Who handles refunds | Typical refund timeline |
|---|---|---|---|
| Web (Dashlane site) | Vault → Subscription → Cancel (web app) | Dashlane support (for annual web purchases) | 3 - 5 business days after approval |
| Google Play | Google Play Store → Subscriptions → Cancel | Dashlane support can be contacted, but Play Store rules apply | Varies by Google/processor; provide transaction ID |
| Apple App Store | iOS Settings → Subscriptions → Cancel | Apple handles refunds; Dashlane cannot issue them | Varies by Apple; request via Report a Problem |
Recommendation
If you purchased on the Dashlane website and are within 30 days on an annual plan, request a refund directly via Dashlane support with your invoice details.
If you purchased via Google or Apple, cancel in the store and gather transaction IDs before contacting Dashlane support or the store for refunds.
After cancelling
What to check immediately
- Save any cancellation confirmation or support ticket ID you receive.
- Verify that auto-renewal is off and note when your premium access will end.
- Download or export any passwords or secure notes if you plan to move to another manager.
Helpful links
- Dashlane: Cancel my subscription
- Dashlane: Get a refund for my subscription
- Step-by-step cancel guides (third-party)
Address
Corporate address
Dashlane, Inc., Attn: Legal, 44 West 18th Street, 4th Fl., New York, NY 10011, United States.
Legal notices
You may send legal correspondence to the address above. For support and refund requests, use the Dashlane Help Center links listed earlier for fastest resolution.
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Written by Krishna Bose
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Dashlane subscription on the web, sign in to the Dashlane web app, go to the Vault menu, select Subscription, and then click Cancel. Remember to keep proof of your cancellation.
Yes, cancelling your Dashlane Premium Family plan does not delete your account or vault data. You can continue using the free tier features unless you choose to delete your account separately.
Yes, if you cancel your annual subscription purchased on the Dashlane website and request a refund within 30 days of the start or renewal, you will receive a full refund. Use registered mail to ensure proof of your request.
To cancel your Dashlane subscription from the Apple App Store, go to Settings on your iPhone or iPad, select your Apple ID, then Subscriptions, find Dashlane, and click Cancel Subscription. Keep a record of your cancellation.
When you cancel your Dashlane subscription, auto-renewal is turned off, and you retain Premium access until the end of the current billing period. Your account and vault data remain intact.