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Cancellation Dashlane: Easy Method
What is Dashlane
Overview
Dashlane is a subscription-based password manager that securely stores passwords, autofills forms, and helps generate strong passwords.
Key functions
It offers encrypted storage, password health checks, and a digital wallet for payment data across devices.
How to cancel Dashlane
Cancel on the web (direct subscription)
- Sign in to your Dashlane account (web) and go to My Account > Subscription.
- Select Cancel and confirm. Your subscription typically remains active until the end of the paid period.
- Note: Dashlane’s Terms describe refund rules and conditions; see the Terms for details: Dashlane Terms.
Cancel via app stores (iOS / Android)
- iOS (App Store): Cancel through your Apple ID > Subscriptions. Apple manages billing and refunds; Dashlane cannot cancel or refund App Store purchases.
- Android (Google Play): Cancel in Google Play Store > Profile > Payments & subscriptions > Subscriptions. Google handles billing and refunds; Dashlane support can sometimes help if you provide a Google transaction ID.
What happens when you cancel
Access after cancellation
When you cancel, your paid features typically remain available until the end of the current billing period.
After that, your account reverts to the free plan (with reduced features) unless you resubscribe.
Subscription status and billing
Dashlane does not usually provide pro‑rata refunds for unused time; terms apply to refunds for eligible purchases.
For App Store and Google Play subscriptions, the respective store controls billing and renewal actions.
Will I get a refund?
Web purchases (credit card)
Dashlane’s Terms state annual web subscriptions may qualify for a full refund if requested within 30 days of the start or renewal.
Monthly web subscriptions are generally non‑refundable and no pro‑rata refunds are issued.
PayPal, Google Play and Apple App Store
- PayPal: You must contact Dashlane Support with your PayPal invoice number to request a refund.
- Google Play: Refunds are handled by Google Play; Dashlane Support may ask for your Google account and transaction ID to assist.
- Apple App Store: Refunds must be requested directly from Apple (Report a Problem); Dashlane cannot issue iOS refunds.
See Dashlane’s support article for refund procedures: Requesting a refund (Dashlane Support).
Dashlane plans and pricing
Available plans (summary)
Official, up-to-date regional pricing can change. If you need exact South African pricing, contact Dashlane or check your app store.
Contact for official prices
Below is a simple table - contact Dashlane for exact ZAR pricing or view your store listing before purchasing.
| Plan | Price (ZAR) | Period | Notes |
|---|---|---|---|
| Dashlane Free | Contact for pricing | Contact for pricing | Limited features |
| Dashlane Premium | Contact for pricing | Contact for pricing | Annual and monthly billing options |
| Dashlane Family / Business | Contact for pricing | Contact for pricing | Contact sales for business plans |
Your consumer rights in South Africa
General consumer protection
South African consumers are protected by the Consumer Protection Act (CPA) for unfair practices and defective services.
If you believe a subscription practice breaches consumer law, you may seek assistance from local consumer bodies or legal advice.
Practical steps locally
- Keep purchase records, invoices and correspondence for any dispute.
- Contact Dashlane first (support) and escalate to a consumer protection office if unresolved.
Customer experiences
Positive feedback
Users commonly praise Dashlane for ease of use, strong security and useful password-health tools.
Business users report it can simplify password sharing and management across teams.
Negative feedback
Many complaints mention slow or unhelpful customer support, auto-renewal frustrations, sync problems and occasional lockouts.
Users frequently point to opaque subscription handling when switching from free to paid plans.
Documentation checklist
What to prepare before contacting support
- Account email associated with Dashlane.
- Invoice number or transaction ID (PayPal, Google Play, Apple receipt).
- Date of purchase or renewal and payment method used.
Extra items that speed up requests
- Screenshots of subscription status or billing messages.
- Any correspondence with Dashlane or the app store about the charge.
Common mistakes
Trying to cancel in the wrong place
Users often try to cancel from Dashlane when the purchase was made via Apple or Google; those stores control the subscription.
Always verify where the charge originated before requesting cancellation or a refund.
Missing transaction details
Requests without invoice or transaction IDs can delay refunds, especially for PayPal or Google Play purchases.
Collect and provide clear proof of purchase when you contact support to avoid delays.
Comparative recap
Quick comparison
The table below summarizes cancellation and refund responsibilities by purchase channel.
Read before you cancel
Check which store processed your payment to know where to request refunds or stop renewals.
| Platform | How to cancel | Who handles billing | Refund policy (summary) |
|---|---|---|---|
| Web (direct) | Sign in → My Account → Subscription → Cancel | Dashlane | Annual: full refund within 30 days (per Terms); monthly: typically non‑refundable |
| iOS (App Store) | Apple ID → Subscriptions → Dashlane | Apple (App Store) | Refunds handled by Apple; Dashlane cannot issue iOS refunds |
| Android (Google Play) | Google Play → Profile → Payments & subscriptions → Subscriptions | Google Play | Refunds handled by Google; Dashlane may assist with transaction ID |
After cancelling
Export and backup your data
Before the end of your paid period, export or securely back up any passwords or data you need from Dashlane.
Check app settings for export tools and follow secure handling practices for exported files.
Useful links and next steps
- Dashlane Terms (refund conditions): https://www.dashlane.com/terms
- Refund/help article (how to request refunds): Dashlane Support - Refunds
- Third‑party step guide (cancellation walkthrough): How to cancel Dashlane (third‑party guide)
Address
Legal / mailing address
Dashlane, Inc., 44 West 18th Street, 4th Floor, New York, NY 10011, United States.
Notes
Use the New York address for legal notices unless you are a resident of France, in which case use the Paris address.
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Written by Ayanda Maseko
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Dashlane subscription on the web, sign in to your account, go to My Account > Subscription, select Cancel, and confirm. Your subscription will remain active until the end of the current billing period.
Dashlane's Terms state that annual subscriptions may qualify for a full refund if requested within 30 days. Monthly subscriptions are generally non-refundable.
To cancel a Dashlane subscription purchased through the Apple App Store, go to your Apple ID > Subscriptions and select Dashlane. Note that Apple manages billing and refunds, and Dashlane cannot assist with App Store purchases.
After you cancel Dashlane, your paid features will remain available until the end of the current billing period. After that, your account will revert to the free plan with limited features.
Yes, you can cancel your Dashlane subscription by sending a written request via email or registered postal mail. Be sure to keep proof of your cancellation request.