Cancellation Doodly: Easy Method

What is Doodly

Overview

Doodly is a software-as-a-service tool for creating whiteboard and doodle-style animation videos using a drag-and-drop interface. It is distributed via Voomly LLC (Doodly’s seller) and through app stores in some cases.

Primary uses

Users typically use Doodly to build explainer videos, training content, and marketing clips without needing drawing skills. The product includes asset libraries, cloud features, and integrations offered under Voomly’s account system.

How to cancel Doodly

If you purchased directly via Voomly (Doodly’s seller)

• Send a cancellation request by email to [email protected] at least 10 days before your next billing cycle.
• Failure to request cancellation at least 10 days before renewal may result in the next charge being applied (this applies even to annual plans).
• Refer to Voomly’s terms for the exact procedure: Doodly terms & conditions.

If you purchased via Apple App Store or Google Play Store

• Manage and cancel the subscription directly through your Apple or Google account - stores control those subscriptions and refunds.
• Follow the store-specific cancellation flows and policies; DoodleLearning’s help page summarizes store-managed cancellations: Store cancellation guidance.
• Do not email Voomly expecting store-subscription cancellations to be processed by Voomly; stores must be used for those purchases.

What happens when you cancel

Access and renewal

After cancellation, your subscription will not renew at the next billing cycle. Access typically remains until the paid period expires unless otherwise stated by Voomly.

Cancellation requests must meet the timing requirement (10 days before renewal) to avoid the next charge. See the Doodly terms for details: Doodly terms & conditions.

Data, projects and account

• Your account and created projects are usually retained but access depends on your plan and whether you renew.
• Export any videos or backups you need before the subscription expires to avoid accidental loss of access to cloud features.

Will I get a refund?

Refunds from Doodly / Voomly

Voomly offers a 30-day money-back guarantee for one-time purchases: if you are not satisfied within 30 days, email [email protected] to request a full refund.

For subscriptions purchased directly from Voomly, there is generally no proration or refunds for unused portions of an active subscription; annual cancellations may sometimes receive a credit instead of a cash refund. See Voomly’s guarantee page: Doodly guarantee.

Store purchases (Apple / Google)

• Subscriptions bought through the Apple App Store or Google Play must follow Apple/Google refund processes and policies.
• Contact Apple or Google support or use their in‑app subscription management to request refunds - Voomly cannot directly process those store refunds.
• For general store cancellation information see: Store cancellation guidance.

Doodly plans and pricing

Official pricing note

Doodly does not publish official INR prices. The following are approximate INR conversions based on an estimated USD→INR rate and publicly referenced plan tiers.

Prices and availability may change; confirm on the official purchase page before buying.

Pricing table

Your consumer rights in India

Binding seller policies

Under Indian Consumer Protection (E‑Commerce) Rules, 2020, refund and return policies published by sellers are legally binding and must be followed.

If a seller’s published policy promises a refund or a specific process, that policy can be enforced under Indian law. See a summary of legal guidance here: E‑commerce rules and refunds (law4u).

Timelines and grievance redressal

• Refunds are expected to be processed within prescribed periods (commonly ~15 days after a valid claim), subject to the law and platform rules.
• You may escalate unresolved disputes via consumer grievance portals or file a complaint at district/state/national consumer forums depending on claim value.

Customer experiences

Positive feedback

• Reviewers on Trustpilot praise Doodly’s ease of use, large asset libraries, and usefulness for non‑artists and marketers.
• Some users report Doodly saved significant time in producing doodle-style videos and is a go‑to tool for simple animations.

Common complaints

• Several users report difficulties cancelling trials or subscriptions and claim unsubscribing was hard; these complaints appear on Trustpilot.
• Other frequent issues include login problems tied to the Voomly login component, unexpected upsells or pricing practices, and slow or unhelpful customer support responses.
• For user reviews see: Doodly on Trustpilot.

Documentation checklist

Before you cancel

• Locate your purchase receipt, order ID, and transaction date.
• Note the billing cycle and next renewal date so you can meet the 10‑day cancellation window (if purchased via Voomly).
• Export any videos or backups you need from your account.

For dispute or escalation

• Save copies of all support emails, cancellation requests, and any automated confirmations.
• Take screenshots of billing attempts, subscription pages, and terms that reference refund/cancellation rules.
• Keep payment records (bank or card statements) showing charges and any attempted refunds.

Common mistakes

Missing the cancellation window

A common error is requesting cancellation too close to the renewal date. For Voomly purchases you must request cancellation at least 10 days before the next billing cycle or the next charge may occur.

Using the wrong cancellation channel

Another frequent mistake is trying to cancel a store subscription (Apple/Google) via Voomly or vice versa. Store subscriptions must be cancelled with the store; Voomly subscriptions must be cancelled with Voomly.

Also, customers sometimes expect proration refunds for unused time - Voomly generally does not prorate or refund unused periods for subscriptions.

Comparative recap

At-a-glance comparison

Key takeaway

Always confirm where you purchased the subscription (Voomly vs app store) and follow that channel’s cancellation and refund process to avoid delays or missed deadlines.

After cancelling

Follow-up steps

• Save the cancellation confirmation and any ticket numbers you receive from support.
• Monitor your bank/card for any unexpected charges after the cancellation window and keep records of those charges.
• If a refund is promised, note expected timelines and escalate if not processed within a reasonable time.

Useful links

• Voomly / Doodly terms & conditions: https://click.doodly.com/doodly-terms-and-conditions-p
• Doodly guarantee (refunds for one‑time purchases): https://www.voomly.com/doodly-guarantee
• Store cancellation guidance (Apple/Google): https://help.doodlelearning-us.com/en/articles/8707895-cancellation-policy
• User reviews and experiences: https://www.trustpilot.com/review/doodly.com
• Indian e‑commerce refund rules (reference): https://law4u.in/top-answer/20448/are-product-return-and-refund-policies-on-platforms-legally-binding-under-consumer-protection-e-commerce-rules-2020

Address

Registered address

Voomly LLC, 3443 W. Bavaria Street, Eagle, Idaho 83616, United States.

Support contacts

For cancellations and Voomly support email: [email protected].

For refund guarantee inquiries related to one‑time purchases email: [email protected].