Cancellation Doodly: Easy Method

What is Doodly

Overview

Doodly is a SaaS tool for creating whiteboard-style and doodle animations using a drag-and-drop interface.

It provides an asset library, simple timeline controls and export options suitable for marketing and educational videos.

Who uses it

Typical users include small business owners, marketers, educators and content creators who need quick animated explainer videos.

Plans and delivery vary depending on whether the purchase is made directly via the web or through app stores.

How to cancel Doodly

Cancel a web (direct) subscription

• Email [email protected] (or [email protected]) from the account email used to purchase.
• Include your full name, account email, order number, reason for cancellation and state if you are requesting a refund (if within the guarantee period).
• Wait for confirmation from support; this stops future billing but access typically continues until the end of the current paid period.

Cancel an App Store or Google Play subscription

• iOS (App Store): Cancel via Apple ID subscriptions in iOS Settings; Doodly cannot cancel on your behalf.
• Android (Google Play): Cancel via Google Play Store → Subscriptions; in-app subscriptions must be managed through Google Play.
• Refunds for these purchases must be requested through Apple or Google using their refund processes.

What happens when you cancel

Access and billing

Cancelling a direct web subscription stops future billing, but you retain access until the current paid period ends.

For app-store subscriptions, cancellation prevents the next renewal; access terms follow the platform’s rules.

Data and projects

Your projects and account data are generally retained while your account remains active during the paid period.

Export important projects or assets before your access expires to avoid losing local access to your work.

Will I get a refund?

Web (direct) purchases

Doodly offers a 30-day money-back guarantee for direct web purchases. Request a full refund within 30 days by emailing support as above.

Include proof of purchase and your reason for requesting a refund to speed processing.

App Store and Google Play purchases

Refunds for purchases made via Apple or Google are governed by Apple/Google platform policies; Doodly cannot process those refunds.

If you purchased through an app store, request refunds through the relevant platform’s refund process.

Doodly plans and pricing

Pricing availability

Accurate retail prices were not available in the verified guidance provided here.

For precise pricing and billing periods contact support or check your account purchase details.

Contact for pricing

Your consumer rights in South Africa

General consumer protections

South African consumers have rights under the Consumer Protection Act, including implied quality and certain cooling-off protections for distance transactions.

Specific statutory periods and remedies can depend on the transaction type and how the contract was formed.

How this applies to Doodly purchases

No South Africa - specific statutory cooling-off period was found in Doodly’s own policies provided here.

Doodly’s 30-day money-back guarantee for web purchases may exceed minimum protections, but platform purchases via Apple/Google follow those platforms’ rules and are outside Doodly’s direct control.

Customer experiences

Positive feedback

Reviews from South Africa note ease of use, an intuitive drag-and-drop interface and a helpful asset library.

Some users report good value for money and responsive support on certain platforms.

Negative feedback

Complaints include difficulty cancelling subscriptions, perceived unresponsive support and issues with claims about lifetime access.

Other common criticisms are slow rendering, locked premium features, and upsell pressure in some reviews.

Documentation checklist

What to prepare before you contact support

• Account email address used to purchase.
• Order number or receipt reference from your purchase.
• Full name and contact details.

Additional helpful items

• Screenshot or PDF of the receipt or billing confirmation.
• Clear statement of your cancellation request and whether you seek a refund.
• Any previous correspondence with support about the issue.

Common mistakes

Using the wrong cancellation channel

Example: emailing Doodly for an App Store subscription rather than cancelling via Apple ID. App-store subscriptions must be cancelled through Apple or Google.

This delays cancellation and can prevent refunds because the platform controls billing for those purchases.

Missing required information

Example: sending a cancellation request without the order number or using a different email than the account email.

Such omissions slow processing. Always use the account email and include receipt details to help support locate your purchase.

Comparative recap

At-a-glance comparison

After cancelling

Immediate steps

Keep the cancellation confirmation email and any refund correspondence for your records.

Export or save any projects or assets you need before your access ends.

Who to contact and what to expect

For web purchases contact [email protected] or [email protected] using the account email and order details.

For App Store or Google Play purchases use Apple’s or Google’s subscription and refund processes; Doodly cannot process those refunds directly.

Address

Corporate / legal mailing address

Voomly, Attention Legal Department, 3443 W. Bavaria Street, Eagle, Idaho 83616, United States.

Use the support email addresses for account-level cancellation requests rather than postal mail for faster handling.

Support contacts (email)

Support email addresses: [email protected] and [email protected]. Send cancellation and refund requests from the account email.

Include full name, account email, order number, reason for cancellation and whether you are requesting a refund to help expedite processing.