Cancellation Dreamstime: Easy Method

What is Dreamstime

Overview

Dreamstime is a subscription-based stock media service offering images, videos and audio for personal and commercial use.

Users buy subscriptions or credits to download media under Dreamstime's licensing terms.

Common use cases

Individuals, businesses and contributors use Dreamstime for commercial artwork, marketing and editorial projects.

Contributors can upload content and earn revenue under Dreamstime's contributor program.

How to cancel Dreamstime

Cancel via Web (Dreamstime account)

• Sign in to your Dreamstime account and go to the Payment Profiles page.
• Disable automatic renewal for the subscription on that page.
• If you are on a yearly plan, convert it to a monthly plan first - this may require paying the price difference - before cancellation is accepted.

Cancel via mobile stores (iOS and Android)

• iOS (App Store): Cancel via your Apple ID Subscriptions settings on iPhone, iPad or Mac. Dreamstime cannot cancel App Store subscriptions for you.
• Android (Google Play): Open the Google Play app or visit play.google.com, go to Payments & Subscriptions → Subscriptions → Dreamstime → Cancel. Uninstalling the app does not cancel the subscription.

What happens when you cancel

Access and renewal

Disabling automatic renewal stops future billing at the end of the current billing period.

Your current subscription typically remains active until the paid period expires.

Account data and downloads

Already downloaded media remain subject to the licensing terms granted at download time.

Account data and portfolio information are retained according to Dreamstime's policies; check your account settings for export or deletion options.

Will I get a refund?

General refund windows

Refunds may be requested within 30 days of purchase for unused plans or credits, but only if no media has been downloaded with the plan or credits.

This 30-day window is Dreamstime's self-defined policy and is not described as an Indian statutory cooling-off right.

Exceptions and store purchases

• Technical issues: Credit refunds can be possible if a downloaded file was technically flawed or downloads failed; requests must be made within 7 days of the download.
• App Store / Google Play purchases: Refunds are governed by Apple’s or Google Play's policies; you must request refunds through the respective store.

Dreamstime plans and pricing

Notes about pricing

Listed prices are taken from available verified data and user-reported items; official site prices may change over time.

If exact current INR prices are required, check your Dreamstime account or contact Dreamstime support.

Your consumer rights in India

Cooling-off and refund rights

Dreamstime's published policies do not reference an Indian statutory 14-day cooling-off right.

Instead, Dreamstime offers its own refund windows: 30 days for unused plans/credits and 7 days for failed or flawed downloads.

Purchases via app stores

Purchases made through Apple App Store or Google Play are subject to those stores' refund and consumer procedures.

If you bought through a mobile store, file refund requests through Apple or Google Play as required by their policies.

Customer experiences

Positive feedback

Many users praise Dreamstime's customer support as responsive and helpful, with cases resolved within a day in some reports.

Contributors often report a smooth upload process, constructive feedback and a fair revenue-sharing model.

Negative feedback

Users have reported misleading aspects of the "free trial" (watermarked images, unexpected charges) and have posted complaints on review sites.

Contributor concerns include slow or no sales, a relatively high minimum payout threshold and difficulty managing or deleting portfolios.

Documentation checklist

What to prepare for cancellation or refund

• Order confirmation or purchase receipt showing date and plan purchased.
• Account email and username used for the purchase.
• Evidence of no downloads (if claiming an unused-plan refund) or examples of flawed downloads (for technical refund claims).
• Screenshots of subscription/payment profile settings and any correspondence with support.

Store purchases

• For App Store purchases, have your Apple receipt and subscription details ready.
• For Google Play purchases, have your Google Play receipt and order ID available.

Common mistakes

Assuming uninstall equals cancel

Uninstalling the Dreamstime app does not cancel your subscription; you must cancel in your Dreamstime account or the mobile store.

This mistake can lead to unexpected renewals and charges.

Missing conversion step for yearly plans

Trying to cancel a yearly plan directly can fail. Yearly plans often must be converted to monthly first, possibly with a charge to cover differences.

Not acting within refund windows is another frequent error when seeking reimbursements.

Comparative recap

Quick channel comparison

After cancelling

What to check immediately

Confirm that automatic renewal is disabled in your Payment Profiles or the relevant app store.

Save receipts and any confirmation messages related to cancellation for your records.

Next steps and support

If you need a refund or have technical issues, gather documentation and contact Dreamstime support through your account support channels.

For App Store or Google Play purchases, submit refund requests to Apple or Google Play respectively as required.

Address

Corporate mailing address

Dreamstime LLC, 1616 Westgate Circle, Brentwood, TN 37027, United States.

Use the address for formal correspondence if required; for account issues prefer in-account support channels.