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Cancel FACETUNE
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I hereby notify you of my decision to terminate the contract relating to the Facetune service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Facetune: Easy Method
What is Facetune
Overview
Facetune is a photo-editing app focused on improving selfies and portraits with tools for skin smoothing, detail enhancement, and background edits.
It is offered as an app and as web-based subscriptions managed through different platforms (website, Google Play, App Store).
Who makes it
Facetune is developed by Lightricks Ltd., a company that distributes the app via its website and major app stores.
Subscription management and refunds can depend on where you purchased the plan (website vs platform stores).
How to cancel Facetune
Web (facetuneapp.com)
- Log in to your Facetune account dashboard on facetuneapp.com.
- Go to Plan details → click “Cancel Subscription”. Do not simply delete the app from your device.
- Cancelling at least 48 hours before renewal is advisable to avoid being charged for the next period.
Google Play (Android) and App Store (iOS)
- Google Play (Android): Open Google Play → tap your profile → Payments & subscriptions → Subscriptions → select Facetune → Cancel subscription.
- App Store (iOS): Open Settings on iPhone/iPad → tap your name / Apple ID → Subscriptions → find Facetune → Cancel subscription.
- Important: Deleting the app will not cancel the subscription on either platform; follow the steps above.
What happens when you cancel
Access after cancellation
After cancelling, you typically retain access to paid features until the end of the current billing period.
Your subscription will not renew at the next billing date if cancellation was successful.
Renewals and billing
Cancellations must be completed through the purchase platform to stop future billing (website, Google Play, or App Store).
Allow at least 48 hours before renewal as a buffer to ensure the cancellation processes in time.
Account data
Cancelling a subscription does not necessarily delete your account or photos; check account settings for data removal options.
Retain copies of receipts and confirmations if you plan to request refunds or escalate disputes.
Will I get a refund?
Web purchases (facetuneapp.com)
Facetune offers a full refund within 14 days of your first purchase via the website as a voluntary policy.
To request this, contact Facetune support with your receipt and the signup email used for the purchase.
Google Play refunds
Refunds for purchases made through Google Play must be requested via Google Play’s refund system.
Some situations (duplicate or unauthorized charges) may be accepted for refund; Facetune support may ask for a receipt screenshot to assist.
App Store (iOS) refunds
App Store purchases are refunded only through Apple’s system; Facetune does not process App Store refunds directly.
Use Apple’s refund request flows or contact Apple Support if you need an App Store refund.
Facetune plans and pricing
Pricing overview
The following prices are the in-app purchase amounts listed on the Indian App Store for Facetune (iOS).
App Store listings do not always specify the billing period or exact plan durations; confirm before purchase.
Notes on accuracy
Google Play pricing in India was not publicly available in the provided data and is not included here.
Prices below reflect the exact strings provided from the verified App Store listings.
| Plan | Price (INR) | Period | Notes |
|---|---|---|---|
| Unlimited Access | ₹469 | Not specified | In-app purchase shown in App Store under In-App Purchases |
| Unlimited Access | ₹669 | Not specified | In-app purchase shown in App Store under In-App Purchases |
| Unlimited Access | ₹999 | Not specified | In-app purchase shown in App Store under In-App Purchases |
| Retouch and Enhance Photos | ₹969 | Not specified | In-app purchase shown in App Store under In-App Purchases |
| Retouch and Enhance Photos | ₹2,899 | Not specified | In-app purchase shown in App Store under In-App Purchases |
| Premium | ₹7,900 | Not specified | In-app purchase shown in App Store under In-App Purchases |
Your consumer rights in India
Web purchases and voluntary refund policy
Facetune’s website purchase policy includes a 14-day right to a full refund for first-time web purchases as a voluntary refund policy.
You must provide receipt and signup email to obtain this web refund under the policy.
App Store and Google Play purchases
Purchases via App Store or Google Play are subject to those platforms’ refund and cancellation rules.
Facetune can provide instructions and may assist with evidence, but final refund decisions for platform purchases are controlled by Apple or Google.
Escalation and enforcement
If refunds are declined or support is unresponsive, consumers may escalate via bank chargeback, platform disputes, or consumer protection authorities in India.
Retain documentation and follow platform complaint channels or file a report with local consumer forums if required.
Customer experiences
Positive feedback
Some users report that the app is fun, smooth, and effective for facial editing and aesthetic adjustments.
Users appreciate precision tools and ease of producing polished portraits.
Negative feedback
Common complaints include unexpected recurring charges, especially after free trials, and difficulty obtaining refunds.
Users also report slow or absent customer support responses and occasional confusion over dual subscriptions (website vs App Store billing).
Documentation checklist
What to keep
- Purchase receipt or order confirmation (email or screenshot).
- Account signup email and username used for the purchase.
- Subscription ID or transaction ID from App Store / Google Play / bank statement.
Supporting evidence
- Screenshot of active subscription in your account dashboard or platform subscription screen.
- Cancellation confirmation screenshot or email if available.
- Record dates (purchase, trial start/end, attempted cancellation, renewal charge).
Common mistakes
Deleting the app without cancelling
Many users assume removing the app stops billing. This does not cancel the subscription and recurring charges may continue.
Always cancel via the platform where you purchased (website, Google Play, or App Store) and save confirmation.
Missing timely cancellation window
Waiting until the renewal day can result in a charge; cancelling at least 48 hours before renewal is safer.
Also verify whether the App Store or Google Play trial converted automatically and which account was charged.
Comparative recap
Channels compared
The table below summarizes cancellation steps and which party handles refunds for each purchase channel.
Key differences
Web purchases are refunded by Facetune under its 14-day policy; platform purchases follow platform rules.
| Channel | How to cancel | Refund handled by |
|---|---|---|
| Web (facetuneapp.com) | Log in → Plan details → Cancel Subscription | Facetune (14-day first-purchase policy; receipt required) |
| Google Play (Android) | Google Play app → Profile → Payments & subscriptions → Subscriptions → Cancel | Google Play refund system; Facetune may assist with evidence |
| App Store (iOS) | iPhone/iPad Settings → Apple ID → Subscriptions → Find Facetune → Cancel | Apple / App Store refund system (Facetune cannot process App Store refunds) |
After cancelling
Confirm cancellation
Save a screenshot or email confirmation of the cancellation and monitor your next bank or card statement for any unexpected charges.
If you see further charges, gather documentation and contact the platform support or your bank for dispute options.
Helpful links
Official Facetune website and account dashboard: https://www.facetuneapp.com/
For App Store or Google Play refunds, use the respective platform refund tools (via Apple Support or Google Play). Facetune cannot directly issue App Store refunds.
Address
Company mailing address
P.O. Box 1168, Kfar Saba, Israel.
This is the postal address associated with Lightricks, the developer of Facetune.
Support contact
For account issues, billing questions, or refund requests for web purchases, contact Facetune support via the official site dashboard.
For App Store or Google Play purchases, use Apple or Google support channels for refund requests.