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Cancel HOTSPOT SHIELD
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I hereby notify you of my decision to terminate the contract relating to the Hotspot Shield service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hotspot Shield: Easy Method
What is Hotspot Shield
Short description
Hotspot Shield is a subscription-based VPN service that secures internet traffic, protects privacy, and helps access geo-restricted content.
It offers features such as AES-256 encryption, a kill switch, unlimited data, and support for multiple devices depending on the plan.
Who uses it
Typical users include people who want safer public Wi-Fi, access to streaming services, or privacy online.
Plans range from single-user premium subscriptions to family plans that cover multiple accounts and devices.
How to cancel Hotspot Shield
Cancel on Google Play (Android)
- Open the Google Play app on your Android device.
- Tap your profile icon → Payments & subscriptions → Subscriptions.
- Select the Hotspot Shield subscription → Tap Cancel subscription and follow the on-screen instructions.
- Note: Uninstalling the app does not cancel the subscription.
Cancel on Apple (iOS / Mac)
- On iOS: Settings → [Your Name] → Subscriptions → Tap Hotspot Shield → Cancel Subscription.
- On Mac via App Store: Sign in → View Information → Manage Subscriptions → Edit next to Hotspot Shield → Cancel Subscription.
- Note: Apple handles App Store subscriptions; Hotspot Shield support cannot cancel Apple-billed subscriptions for you.
Cancel via Hotspot Shield website (Web dashboard)
- Log in to your account on the Hotspot Shield dashboard (your account page).
- Go to Account info → Click Cancel in the membership section → Provide a reason when prompted.
- Note: Cancelling auto-renewal stops future charges but does not automatically trigger a refund; your service remains active until the current billing period ends.
What happens when you cancel
Service access after cancellation
When you cancel auto-renewal, your subscription will remain active until the end of the paid period.
You will retain access to premium features for the remainder of that billing cycle unless a refund is issued separately.
Billing and auto-renewal
Cancelling stops future recurring charges but does not retroactively remove past charges unless a refund is approved.
If you cancel through a platform (Apple/Google), the platform’s billing rules apply to future charges and refunds.
Account and data
Your account data and settings typically remain until you delete the account or the provider’s retention policy removes them.
Contact support if you need data deletion or account closure beyond simple cancellation.
Will I get a refund?
Refunds for website (direct) purchases
Hotspot Shield offers a money-back guarantee commonly within approximately 30 - 45 days depending on the promotional offer.
- Request a refund via live chat from the account dashboard for the fastest response.
- Alternative: Submit a support ticket or email; this can be slightly slower.
- Live chat often resolves refunds within a day; processing the refund can take up to 10 business days to appear on your statement.
Refunds for App Store and Google Play purchases
Purchases made through Apple App Store or Google Play must be refunded through those platforms.
- Apple: Use Apple's report-a-problem system to request a refund.
- Google Play: Use Google Play’s purchase history or report-a-problem flow to request a refund.
- Hotspot Shield cannot directly issue refunds for platform-billed purchases.
Exceptions and special cases
Requests outside the stated money-back window are handled at Hotspot Shield’s discretion and may be denied.
If you were billed unexpectedly after cancellation, gather receipts and contact support or the platform billing team promptly.
Hotspot Shield plans and pricing
Overview of available plans
Below are pricing entries gathered from available sources; regional pricing may vary and offers can change.
Prices are shown in Indian Rupees as sourced from available data.
| Plan | Price | (Period) | Features |
|---|---|---|---|
| Premium (monthly, billed annually) | ₹660.87 /mo | Monthly (billed annually) | 5 devices, optimized for Netflix/YouTube/Disney+, 24/7 support, AES-256, unlimited data |
| Premium (monthly) | ₹1,074.43 /mo | Monthly | Same premium features with monthly billing |
| Premium Family (monthly, billed annually) | ₹991.72 /mo | Monthly (billed annually) | 5 member accounts (25 devices total), premium features |
| Premium Family (monthly) | ₹1,652.96 /mo | Monthly | Family access with monthly billing |
| VPNRanks India Premium (yearly equivalent monthly) | ₹656.06 /mo (yearly plan) | Monthly (based on yearly billing) | Premium access (unspecified) |
| VPNRanks India Premium (monthly) | ₹1,066.61 /mo | Monthly | Premium access (unspecified) |
| VPNRanks India Premium Family (yearly equivalent monthly) | ₹984.50 /mo (yearly plan) | Monthly (based on yearly billing) | Family access (unspecified) |
| VPNRanks India Premium Family (monthly) | ₹1,641.38 /mo | Monthly | Family access (unspecified) |
| App Store - 1-month (in-app) | ₹1,299 | Monthly | Hotspot Shield VPN subscription via App Store |
| App Store - Hotspot Shield Premium (example listing) | ₹7,900 | Unknown | Premium plan via App Store (listing may vary) |
| App Store - Hotspot Shield Premium (discounted example) | ₹999 | Unknown | Premium plan via App Store (offered price varies) |
Your consumer rights in India
Cooling-off period
Under Indian consumer protection laws, e-commerce purchases generally include a cooling-off period, typically around 7 days.
Hotspot Shield’s stated 30 - 45 day money-back guarantee exceeds this minimum in most offers.
Refund and platform obligations
If you subscribe via the Apple App Store or Google Play, those platforms’ refund policies and procedures apply.
Service providers must honor refund guarantees stated in their terms; keep evidence of the advertised guarantee when requesting refunds.
Disclosure and unfair trade practices
Providers must clearly disclose billing, auto-renewal, and cancellation terms to consumers.
Hidden charges, recurring billing after cancellation, or failure to cancel despite user action may be subject to consumer protection complaints in India.
Customer experiences
Positive feedback highlights
Users frequently praise fast performance, reliable connections, and effective unblocking of streaming services like Netflix and YouTube.
Responsive customer support and stable app behavior are commonly reported by satisfied users.
Common complaints
Some users report frustration over unexpected or recurring charges after cancellation or during free trials.
Other negative reports include removal of support for certain platforms (e.g., Linux), account downgrades, upsell pressure, and reports of non-real server locations.
Documentation checklist
What to gather before requesting cancellation or refund
- Subscription receipts or order confirmation emails (date, amount, payment method).
- Account email and subscription ID shown in your Hotspot Shield account.
- Screenshots of subscription status, billing history, or cancellation confirmation screens.
- Any chat transcripts or support ticket numbers related to your request.
Why documentation matters
Providing clear documentation speeds up refund reviews and dispute resolution with support or platform billing teams.
If you escalate a billing dispute, documentation is required by platforms and consumer protection bodies.
Common mistakes
Assuming uninstall = cancel
Uninstalling the Hotspot Shield app does not cancel a subscription. You must cancel through Google Play, Apple, or the Hotspot Shield dashboard.
Failure to cancel in the correct place often results in unexpected recurring charges.
Requesting refunds from the wrong party
Users sometimes ask Hotspot Shield for refunds for App Store or Google Play purchases; those refunds must be requested from the platform that billed them.
Always check where the charge appears on your bank or card statement to determine the correct refund route.
Comparative recap
Quick plan comparison
The table below summarizes key plan differences and typical billing approaches to help you choose or compare plans before cancelling.
| Plan | Price | (Period) | Devices included | Best for |
|---|---|---|---|---|
| Premium (billed annually) | ₹660.87 /mo | Monthly (billed annually) | 5 devices | Regular streaming and multi-device use |
| Premium (monthly) | ₹1,074.43 /mo | Monthly | 5 devices | Short-term or flexible subscriptions |
| Premium Family | ₹991.72 - ₹1,652.96 /mo | Monthly or monthly (billed annually) | Up to 25 devices (5 member accounts) | Families and households |
| App Store in-app | ₹1,299 /mo (example) | Monthly | Device-specific (App Store) | Users who prefer App Store billing |
After cancelling
Immediate next steps
- Keep your cancellation confirmation and any support ticket numbers.
- Monitor your bank or card statement for refunds or unexpected future charges.
- If charged after cancellation, contact the billing platform (Apple/Google) or Hotspot Shield support with evidence.
If you need more help
Use the Hotspot Shield account dashboard support options (live chat or email) for direct refund and cancellation help if you purchased directly.
If you purchased through Apple or Google, follow their in-app or website refund flows and include your documentation when requesting a refund.
Address
Legal / corporate address
Intersections, LLC (dba Hotspot Shield) - legal address listed for notices:
2553 Dulles View Drive, Suite 400, Herndon, VA 20171, United States
Notes about sending notices
If you plan to send a formal cancellation or dispute notice by mail, include your account details, dates of charge, and a clear request for cancellation or refund.
Keep copies of everything you send and consider using tracked mail for important legal correspondence.