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I hereby notify you of my decision to terminate the contract relating to the Hubspot service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hubspot: Easy Method
What is HubSpot
Overview
HubSpot is a subscription-based SaaS platform that provides CRM, marketing, sales, and customer service tools to help businesses manage contacts, campaigns, and customer journeys.
The platform combines automation, analytics, and content tools in one suite aimed at growing teams and enterprises.
Key offerings
HubSpot offers tiered plans (Starter, Professional, Enterprise) with add-ons such as extra contacts and additional seats.
Purchases may be made directly via HubSpot's web billing, via app stores, or through third-party merchants using HubSpot Checkout.
How to cancel HubSpot
Cancel a web (paid HubSpot subscription)
- Log in to your HubSpot account and go to Account Settings > Billing & Subscription.
- Locate the subscription and turn off auto-renewal or request cancellation to take effect at the end of your commitment term.
- Note: HubSpot’s web policy allows cancellation (turning off auto-renewal) only at the end of the commitment term; mid-contract cancellations are not permitted.
- If unsure, contact your HubSpot account representative for confirmation of the commitment end date and next steps.
Cancel via App Store or Google Play
- If your subscription was purchased through Apple App Store or Google Play, you must cancel through that platform’s subscriptions/billing page.
- Open the App Store/Google Play app, find Subscriptions, and cancel the HubSpot subscription there to stop future renewals.
- HubSpot does not publish a separate in-app cancellation process; follow the app-store billing rules for refunds and cancellations.
What happens when you cancel
Access and functionality
When you cancel a paid subscription at the end of the term, the account will downgrade to HubSpot’s free tools once the paid term expires.
Paid features tied to your plan will no longer be available after the downgrade; data created under paid features may remain but access will be limited.
Billing, renewal, and deletion
Turning off auto-renewal prevents future charges after the commitment term ends; mid-contract termination is generally not allowed for web subscriptions.
Account deletion is only possible after downgrading to free tools and following HubSpot’s account deletion process.
Will I get a refund?
HubSpot subscription refunds
HubSpot’s stated policy is that fees paid during the subscription term are non-refundable and early termination is not permitted, except where explicitly stated otherwise.
Expect no automatic pro-rata refunds simply because you cancel; review any written agreement or promotional terms for exceptions.
Exceptions: Marketplace items and Checkout purchases
- HubSpot Marketplace items (themes, modules) may be refundable if the item is defective, does not match its description, lacks promised support, or has a security issue.
- HubSpot Checkout transactions are processed by individual merchants; refunds and cancellations for those purchases follow the merchant’s policy, not HubSpot’s platform-wide subscription policy.
HubSpot plans and pricing
Pricing summary
The following table provides approximate, region-specific monthly pricing guidance in INR for common HubSpot tiers and add-ons.
Actual costs may vary based on GST, exchange rates, billing term, seat count, contacts tier, onboarding fees, and negotiated discounts.
| Plan | Price (approx.) | Period |
|---|---|---|
| Starter (approx.) | ₹1,300 / month | monthly |
| Professional (approx.) | ₹6,900+ / month | monthly |
| Enterprise (approx.) | ₹10,400+ / month | monthly |
| Additional marketing contacts (Starter tier) | ₹4,000 per 1,000 contacts | monthly |
| Professional core seat (add-on) | ₹50,000 each | monthly |
| Enterprise core seat (add-on) | ₹75,000+ each | monthly |
Notes on pricing
These are approximate conversions from USD-based list prices into INR for 2024/2025 and should be used as guidance only.
Contact HubSpot sales or your account rep for exact quotes and to confirm GST and any applicable local taxes or fees.
Your consumer rights in India
Legal protections
Under the Consumer Protection Act, 2019, Indian consumers are protected against unfair trade practices, misleading advertisements, and deficient services.
These laws allow consumers to seek remedies such as refunds, replacement, or compensation where a service is deficient or misrepresented.
How to escalate
- First, attempt to resolve the issue through HubSpot support and keep written records of all communications.
- If unresolved, you can file complaints with the Central Consumer Protection Authority or your State Consumer Disputes Redressal Commission for remedies including refund or compensation.
Customer experiences
Positive feedback
Many users praise HubSpot for its comprehensive CRM and marketing features and strong integrations that support growing teams.
Users often cite value in centralizing workflows, automations, and knowledge base capabilities.
Negative feedback
- Some customers report issues with customer service responsiveness and aggressive upselling practices.
- Common complaints include complex pricing, perceived contract lock-in, lack of transparency around renewals, and occasional product changes that affect workflows.
Documentation checklist
Required account information
- Account ID and primary account email address.
- Subscription plan name, start date, and commitment end date.
Proofs and communications
- Invoices, payment receipts, and bank statements for disputed charges.
- Copies of emails or chat transcripts with HubSpot support or your account manager.
Common mistakes
Assuming immediate mid-contract cancellation
Many users expect to cancel immediately and receive a pro-rata refund; web subscriptions typically cannot be terminated mid-contract.
Always check the commitment end date before assuming cancellation is possible.
Misidentifying the billing channel
Another frequent error is trying to cancel via HubSpot when the subscription was purchased through an app store or third-party merchant.
Verify whether billing was handled by HubSpot directly, Apple/Google, or a merchant using HubSpot Checkout before initiating cancellation.
Comparative recap
Quick comparison of cancellation routes
The table below summarizes cancellation ease, refund likelihood, and important notes per purchase channel.
Use it to determine your next steps based on how you purchased the subscription.
| Platform | Cancellation ease | Refund likelihood | Notes | Period |
|---|---|---|---|---|
| Web (paid HubSpot subscription) | Can turn off auto-renewal at commitment end; mid-contract cancellation not allowed | Low - fees during term are generally non-refundable | Account downgrades to free tools after term; deletion only after downgrade | monthly |
| App Store / Google Play | Cancel via the respective app store subscription settings | Depends on store policies; HubSpot does not manage these refunds | Follow Apple/Google refund and cancellation processes | monthly |
| HubSpot Checkout (merchant) | Contact the merchant who sold the product | Determined by the merchant’s refund policy | HubSpot acts as the payment processor; merchant is responsible for refund decisions | monthly |
After cancelling
What to do immediately after cancellation
Confirm the cancellation or auto-renewal turn-off in your account settings and retain screenshots or confirmation emails for your records.
Download any critical reports or data you may need before paid features become inaccessible upon downgrade.
Next steps and support
Contact HubSpot support or your account representative to confirm the effective date of cancellation and any post-term access details.
If you believe you are entitled to a refund or face billing issues, gather documentation and pursue escalation through consumer protection channels in India if necessary.
Address
HubSpot India registered office
297, 3 4th Cross Neeladri, NGR. S. No 303, Aashrayam, Electronics City, Bengaluru, Karnataka 560100, India
Notes on correspondence
Send any formal cancellation or legal correspondence to the registered office address above if required by your contract or for official claims.
Retain proof of delivery and copies of all communications when sending notices by post or courier.