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Cancel INFOTRACER
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Infotracer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Infotracer: Step-by-Step Guide
What is Infotracer
Overview
Infotracer is a subscription-based service that provides public-records searches including people, property, and business information.
It is typically offered as a recurring paid membership with web and mobile access for search reports and data retrieval.
Primary uses
Common uses include background checks, address and phone lookup, and basic public-record research.
The service targets individual consumers and small businesses needing quick access to aggregated public data.
How to cancel Infotracer
Cancel via Infotracer website (recommended)
- Log in to your Infotracer account on the website.
- Go to My Account → Manage Subscription → Cancel.
- Save a screenshot or confirmation of the cancellation for your records.
Other cancellation channels
- Email: send a cancellation request to support@infotracer.com and include the account email, order number, and purchase date.
- Phone: call +1 800-791-1427 (USA) to request cancellation and ask for a confirmation reference.
- App Store (iOS): cancel via Apple’s subscription management - Infotracer defers to App Store rules.
- Google Play (Android): cancel through Google Play subscriptions - Infotracer defers to Google Play rules.
What happens when you cancel
Access after cancellation
Cancellation typically stops future recurring payments but may not immediately remove access to already‑paid time remaining.
Access duration after cancel depends on your billing cycle and the platform used to subscribe.
Renewals and data retention
Once cancelled, automatic renewal should be disabled; verify by checking your account or saved confirmation.
Infotracer may retain account data per its policies; retain your own copies of important reports before cancelling.
Will I get a refund?
General refund policy
Infotracer’s publicly available terms indicate there is no general right to a refund once service has been delivered.
Fees are typically non‑refundable unless an exception applies.
Exceptions and platform purchases
- Refunds may be granted in exceptional cases (for example, unauthorized purchases or inability to deliver records) and are handled case‑by‑case via support.
- If you purchased through the Apple App Store or Google Play, refunds are governed by those platforms’ refund processes and policies.
- There is no mention in the available policies of a statutory 14‑day cooling‑off right in Infotracer’s own terms.
Infotracer plans and pricing
Pricing availability
No reliable official INR or India‑specific pricing was located in publicly available sources.
Global USD price indications exist (user‑reported) but are not confirmed as official India pricing.
How to get exact pricing
- Contact Infotracer via your account or support email to request current local pricing.
- For App Store or Google Play purchases, check the platform listing for the charged amount and billing currency.
| Plan | Price | Period |
|---|---|---|
| Contact for pricing | Contact for pricing | Contact for pricing |
Your consumer rights in India
Applicable protections
There is no explicit reference in Infotracer’s public policies to Indian consumer‑law provisions such as a 14‑day cooling‑off period.
If you purchased via Apple or Google in India, platform refund rules may provide additional rights.
Practical steps for Indian consumers
- If charges are unauthorized or disputed, contact your bank or card issuer in India to report a dispute or possible fraud.
- For platform purchases, use the App Store or Google Play refund request process; platforms may offer time‑limited refunds.
- Keep records of all communications, screenshots, and receipts to support any dispute or complaint.
Customer experiences
Positive reports
Some reviewers praised helpful, friendly, and efficient customer service agents who resolved issues quickly.
Certain customers successfully received refunds where the requested data could not be provided.
Negative reports
Many complaints relate to unexpected recurring charges after trials and difficulty cancelling online or getting clear confirmation.
Users also reported misleading initial results, stale or incomplete data, and fewer actionable results than expected.
See user reviews for more detail: Trustpilot and Sitejabber.
Documentation checklist
Before you contact support
- Account email and username.
- Order number or transaction ID and purchase date.
- Payment method details (last four digits of card, platform used).
Evidence to retain
- Screenshot of subscription page showing Manage Subscription path.
- Screenshot or PDF of cancellation confirmation or support email.
- Phone call reference number or notes from agent (if available).
Common mistakes
Assuming platform cancellation equals vendor cancellation
Users sometimes cancel in the account but forget to cancel via the App Store or Google Play; this can leave charges active.
Always verify which platform was used to purchase and cancel in that exact place.
Not saving confirmation and ignoring billing statements
Failing to save a cancellation confirmation makes disputes harder to resolve if charges continue.
Also monitor bank and card statements after cancellation to catch any unexpected recurring charges early.
Comparative recap
Quick comparison
| Feature | Infotracer (what to expect) | Notes / Practical tip |
|---|---|---|
| Cancellation channels | Website, email (support@infotracer.com), phone, App Store, Google Play | Cancel where you purchased; save confirmation |
| Refunds | No general refunds; exceptions handled case‑by‑case; platform refunds follow platform rules | Contact support for exceptions; use App Store/Google Play for platform purchases |
| Pricing visibility | No official India pricing found; global USD user‑reported prices exist | Ask support for local pricing or check the billing platform |
| User feedback | Mixed - some good support experiences, many complaints about billing and data quality | Read recent reviews before subscribing; keep trial cancellation reminders |
After cancelling
Monitor and follow up
Keep the cancellation confirmation and monitor your bank or card statement for at least one billing cycle.
If you see unexpected charges, contact Infotracer support and your payment provider promptly.
Useful links and next steps
- For user experiences and recent reviews: Trustpilot reviews.
- For a structured cancellation letter or template and additional guidance: Postclic Infotracer cancellation guide.
Address
Registered location
Infotracer primary address (public record): 227 Lewis Wharf, Boston, MA 02110, United States.
Other offices (reported)
Alternative addresses have been associated with the company in Boston, Sacramento, Phoenix, and Austin in various public listings.