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Cancel INTELIUS
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Intelius service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Intelius: Easy Method
What is Intelius
Service overview
Intelius is a subscription-based service that provides people-search, background checks, and access to public-record data. It aggregates contact details, addresses, and public records for individuals.
How it is used
Customers use Intelius to locate people, verify identities, or obtain public-record summaries. The service is sold as recurring subscriptions and mobile app purchases.
How to cancel Intelius
Cancel via the website (account settings)
- Log in to your Intelius account.
- Go to Membership Settings or My Membership and click "Cancel Subscription".
- Access typically remains until the end of the current billing period.
Cancel by phone
- Call Intelius Customer Care at (877) 564-3253 during business hours (Mon - Fri, 7 am - 4 pm PST).
- Have your account email, order number, or payment details ready to verify identity.
Cancel on Android
- Open the Intelius Android app and go to Menu → Subscription.
- Select Intelius and choose Cancel Subscription.
- If billed via Google Play, cancel through Google Play subscriptions to stop future charges.
Cancel on iOS (App Store)
- Open iOS Settings → your name → Subscriptions.
- Select Intelius and tap Cancel Subscription.
- The App Store handles billing and refunds for app-store purchases.
What happens when you cancel
Access after cancellation
When you cancel, access usually continues until the end of the current billing period. You can use remaining report credits or membership features until that date.
Renewal and billing
Cancellation stops future renewals but does not always issue an automatic refund. Billing continues through the paid period unless a refund is approved under the satisfaction guarantee.
Data and suppression
Intelius may retain account and report data after cancellation. You can request suppression of your personal data through their privacy or opt-out tools, but removal may not be permanent and can require persistence.
Will I get a refund?
7-day satisfaction guarantee
Intelius offers a 7-day satisfaction guarantee allowing customers to request a refund within 7 days of purchase in many cases. This policy is discretionary and not an automatic statutory right.
Exceptions and timing
- Certain fees such as court-access or third-party fees may be non-refundable.
- Refunds typically process within about 10 business days and are credited to the original payment method.
- Subscriptions canceled within 7 days may receive a prorated refund based on days used and the regular monthly rate.
Intelius plans and pricing
Current pricing availability
No verified public pricing for India was located in the sources provided. Pricing may vary by region and channel (web vs. app-store billing).
How to obtain exact pricing
Sign in to your account or check the app store listing for current subscription rates and trial terms. Contact customer care for account-specific charges.
| Plan | Period | Price / Note |
|---|---|---|
| Contact Intelius support or check your account for regional pricing and current offers. | ||
Your consumer rights in India
Local data protection context
India enacted the Digital Personal Data Protection framework in 2023 which governs collection and processing of personal data. This law influences how data controllers must handle personal data and suppression requests.
See the law summary: Digital Personal Data Protection Act, 2023 (summary).
Refund and cancellation expectations
- There is no widely-applicable statutory 14-day cooling-off period reported for Intelius; instead they offer a 7-day satisfaction guarantee subject to terms.
- Billing generally continues through the paid period after cancellation unless a refund is granted per the guarantee.
Data suppression rights
Users in India can request suppression or opt-out of data indexing from data brokers. Responses and permanence of removal can vary by provider and dataset.
Customer experiences
Positive feedback
- Some users report helpful and courteous customer support resolving account issues quickly.
- Others say the service helped locate long-lost contacts or provided useful public-record access.
Negative feedback
- Common complaints include unexpected or continued billing after cancellation attempts.
- Many users report difficulties cancelling, trouble with automated systems, or delays obtaining refunds.
- Reports also note inaccurate or outdated information in some reports and concerns about hidden fees.
How to weigh reviews
Customer experiences vary; consider the pattern of billing and refund complaints when deciding to subscribe. Keep documentation of interactions to support disputes if needed.
Documentation checklist
Before you call or request cancellation
- Account email and full name used for registration.
- Order number, transaction date, and last four digits of payment card.
- Screenshots of billing statements or subscription pages if available.
If asking for a refund or dispute
- Record call times and agent names; keep chat transcripts or email confirmations.
- Save cancellation confirmation messages or screenshots.
- Prepare dates showing when charges appeared on your bank or card statement.
Common mistakes
Assuming cancellation is immediate
Many users expect immediate stoppage of access and billing. Cancellation typically prevents future renewals but access often continues until the paid period ends.
Not cancelling through the correct channel
App-store purchases must be cancelled in Google Play or the Apple App Store. Cancelling on the Intelius website does not stop app-store billing.
Insufficient documentation
Failing to keep order numbers, screenshots, or call records makes refunds and disputes harder to resolve. Always save confirmation emails and take screenshots of subscription pages.
Comparative recap
What this table compares
The table summarizes key characteristics based on verified sources and common public-record service traits.
How to use the recap
Use this as a quick reference to decide if Intelius meets your needs and to compare common issues across similar services.
| Category | Intelius | Typical public-record services |
|---|---|---|
| Business model | Subscription-based (web and app billing) | Subscription or per-report fees |
| Refund policy | 7-day satisfaction guarantee; discretionary | Varies; some offer short trial refunds |
| Cancellation channels | Web account, phone, Google Play, App Store | Web account and provider-specific app-store channels |
| Common complaints | Recurring billing, cancellation difficulty, data accuracy | Data accuracy and pricing transparency |
After cancelling
Immediate steps
- Save cancellation confirmation (screenshot, email, or reference number).
- Monitor your bank or card for further charges for at least one billing cycle.
If you need further action
- To request data removal or suppression, see the opt-out guide: Intelius opt-out guide.
- For a how-to cancellation template and letter, see: Cancellation template and instructions.
- Check reviews and recent complaints before re-subscribing: Intelius reviews (Trustpilot).
Address
Corporate address
501 W Broadway St., Suite 800, San Diego, CA 92101, United States.
Notes on contacting
Use this address only for formal correspondence; for billing and account issues, contact customer care by phone or the account portal.