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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Ixact service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ixact: Easy Method
What is IXACT Contact
Overview
IXACT Contact is a subscription-based CRM designed primarily for real estate professionals to manage contacts, marketing and transactions.
It offers contact databases, drip marketing, reminders and mobile access to help agents organise follow-ups and past clients.
Who typically uses it
The platform is used by new and experienced agents who want an all-in-one CRM with built-in marketing and reminder features.
User reviews praise ease-of-use and task reminders, while some users report issues with technical support and certain automation features.
How to cancel IXACT Contact
Official cancellation method
- Write and send a cancellation request to the official support email: support@ixactcontact.com. This written request is accepted as valid notice under the Subscriber Agreement.
- Include identifying details in your request: account email, subscription ID or invoice number, and the desired cancellation effective date.
- Keep a copy of your sent email and any reply for your records.
App-store and third-party billing
- If you were billed via the Apple App Store or Google Play, cancel the recurring subscription directly through the respective store subscription settings.
- IXACT does not perform App Store/Google Play billing cancellations - you must manage those in your device/store account.
- For guidance on store-managed subscriptions see the independent cancellation summary: Cancel IXACT Contact (PostClic).
What happens when you cancel
Access and renewal
After cancellation your access generally continues until the end of the paid period unless otherwise stated in your account communication.
Automatic renewals stop when the subscription period ends or when you cancel a store-managed subscription in the App Store/Google Play.
Data retention and deletion
IXACT retains user data for an 18-month holding period before permanent deletion.
To request data deletion or to learn how data is removed, use IXACT’s data-deletion request page: Data Deletion Request.
Final billing
Any final charges depend on your billing cycle and whether the subscription was prepaid; review invoices before cancelling.
If billed through a third-party store, refunds and final charges are controlled by that store’s policies.
Will I get a refund?
IXACT’s stated refund policy
The Subscriber Agreement states that all payments (monthly, annual or one-time) are non-refundable.
Refer to the official terms for the complete policy: IXACT Subscriber Agreement.
Possible exceptions
- Occasional refunds may be granted by Apple/Google stores under those stores’ refund processes - not by IXACT directly.
- Indian consumer protection law or store policies may provide remedies in some cases where the service is deficient despite the “no refunds” clause.
IXACT Contact plans and pricing
Pricing availability
No official INR pricing page is available from IXACT in the verified sources used for this guide.
For official pricing details contact IXACT support or consult IXACT’s website directly.
Basic pricing table
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| IXACT Contact CRM | Contact for pricing | Contact for pricing | Contact for feature and pricing details |
Your consumer rights in India
Applicable protections
Indian consumer protection laws (for example the Consumer Protection Act and e-commerce rules) can provide remedies for deficient digital services.
Such laws may, in practice, override contract clauses that attempt to deny refunds or other remedies.
How to escalate in India
- Document your issues and the company’s responses, then raise the complaint with consumer forums or the appropriate consumer commission.
- Emphasise lack of promised support, billing disputes, or service failures when filing a formal complaint.
Customer experiences
Positive feedback
Many users praise IXACT Contact for usability, effective drip campaigns and reliable task reminders.
Reviews note better client record-keeping and mobile access as helpful features for agents.
Common complaints
Multiple reviewers report slow or limited customer and technical support, with email responses taking days or longer.
Users also report issues with billing support, account lockouts, and problems resolving automation or mass-email delivery.
Documentation checklist
What to gather before cancelling
- Account email address and full name on the account.
- Subscription ID or latest invoice number and payment date (screenshots help).
- Billing method: note whether billed directly by IXACT or via Apple App Store / Google Play.
Supporting evidence to keep
- Copies of emails to/from support and the cancellation request you sent.
- Screenshots of subscription settings if cancelled via an app store, and confirmation from the store if available.
Common mistakes
Not cancelling the store subscription
A common error is emailing IXACT but forgetting to cancel the subscription in the Apple App Store or Google Play when the store handled billing.
If you do not cancel in the store, charges can continue despite emailing support.
Assuming automatic refunds or immediate deletion
Do not assume you will receive a refund; IXACT’s terms state payments are non-refundable and store refunds are separate processes.
Also avoid expecting immediate data deletion - IXACT retains data for an 18-month holding period before permanent deletion.
Comparative recap
Snapshot comparison
| Product | Support (reported) | Pricing transparency | Cancellation process | Data retention |
|---|---|---|---|---|
| IXACT Contact | Users report limited or slow support in some cases | Official pricing in USD; INR pricing not published in verified sources | Email support@ixactcontact.com; App Store/Google Play subscriptions must be cancelled in-store | 18-month holding period before permanent deletion |
| Typical SaaS CRM | Varies by vendor; many offer defined SLA options | Often published on vendor site in local currency or clear conversion | May provide in-account cancellation and in-app billing controls | Varies; retention policies normally disclosed in privacy or data pages |
After cancelling
Data deletion and backups
If you want permanent deletion, submit a data-deletion request as instructed by IXACT; note the 18-month retention window.
Use the official data-deletion request page: IXACT Data Deletion Request.
Further actions and resources
- Review the Subscriber Agreement for terms that apply to your account: Subscriber Agreement.
- See a third-party step-by-step cancellation summary: Cancel IXACT Contact (PostClic).
- Read user reviews to set expectations: IXACT listings on review sites show both positive and negative experiences.
Address
Headquarters
IXACT Contact’s listed headquarters (Canada): 137 Bentworth Avenue, Toronto, Ontario M6A 1P6, Canada.
There is no verified India office address in the sources used for this guide.
Support contact
Official support email for cancellations and account questions: support@ixactcontact.com.
For subscriber terms and legal details see: IXACT Subscriber Agreement.