Cancellation Keeper: Easy Method

What is Keeper

Overview

Keeper is a password manager and digital vault that stores passwords, documents, and sensitive data across devices.

It offers features such as password generation, device sync, sharing, and optional breach monitoring.

Service context

Keeper is available as mobile apps (App Store / Google Play), browser extensions, and web/desktop clients.

Billing can occur via Apple, Google, or directly through Keeper's website depending on how you subscribed.

How to cancel Keeper

Cancel if you subscribed via Apple App Store

• Open iOS Settings on your iPhone or iPad.
• Tap your name, choose "Subscriptions", select "Keeper Password Manager".
• Use the subscription interface to cancel the plan.
• See Keeper's subscription help: Manage subscriptions (Keeper help).

Cancel if you subscribed via Google Play Store

• Open the Google Play Store app on your Android device.
• Tap your profile icon → Payments & subscriptions → Subscriptions → select "Keeper Password Manager".
• Use the Play Store interface to manage or cancel the subscription.
• Reference: Manage subscriptions (Keeper help).

Cancel if you subscribed via Keeper website (web/desktop)

• Log in to your Keeper account on the web or desktop app and open the Account tab.
• Find the subscription section and contact Keeper support to request cancellation.
• Keeper's support portal and help pages explain account and subscription management: Manage subscriptions (Keeper help).

Delete your Keeper account (also cancels services)

• From the mobile app: Account → Help → "Delete Keeper Account".
• Or email the account-deletion request to: [email protected].
• Account deletion cancels services and removes data according to Keeper's processes; always back up any data you need before deletion.

What happens when you cancel

Access after cancellation

If you cancel a prepaid subscription, you typically retain premium access until the end of your paid term.

After the paid period ends, your account will revert to the free tier and premium features will stop working.

Renewal and termination timing

For direct Keeper subscriptions, Terms state that termination of open-ended (month-to-month) subscriptions requires a clear termination notice to Keeper.

Termination takes effect one day after Keeper receives the notice under their Terms.

Data and vault contents

Cancelling does not automatically delete your vault data; your stored records remain unless you explicitly delete your account or vault.

If you plan to stop using Keeper, export or back up any data you need before deleting your account.

Will I get a refund?

Keeper refund policy (general)

Keeper's Terms state that prepaid fees are generally non-refundable and users keep premium access until the end of the paid term without a refund.

Keeper also notes software is delivered in full and refunds are not routinely issued.

Exceptions and platform purchases

• Refunds are uncommon and only provided if required by applicable law or specific circumstances outlined in the Terms (Keeper Terms).
• If you purchased via Apple App Store or Google Play Store, refund requests should be made through those platforms and are subject to their policies (App/Play store refund guidance).
• Keeper's Terms also say that cancellation within 15 calendar days after account creation does not automatically entitle you to a refund (Keeper Terms).

Keeper plans and pricing

Pricing snapshot

Below are App Store India in-app annual prices (sourced early 2026). Actual billing frequency and regional pricing may vary.

Confirm final pricing when purchasing in-app or on Keeper's site.

Notes on pricing

These prices reflect in-app purchases on the App Store India at the time of sourcing.

Business/enterprise tiers and other promotions may have different pricing; contact Keeper for enterprise quotes.

Your consumer rights in India

Legal context

Keeper's Terms do not provide a general statutory 14-day trial or automatic refund right; refunds are limited by the Terms.

Indian consumer protections may still apply depending on the facts and whether a practice is unfair or deceptive.

Practical steps for Indian consumers

• If you purchased via Apple/Google, use the stores' refund processes as a first step.
• If you believe there was an unfair trade practice (e.g., undisclosed auto-renewal), you can raise the issue with consumer protection authorities or a consumer forum in India.
• Keep receipts, screenshots, and correspondence to support any complaint.

Customer experiences

Positive feedback

Many users praise Keeper for cross-device ease of use, secure credential storage, and helpful features that reduce password anxiety.

Review platforms indicate strong overall satisfaction with core password management functions.

Negative feedback

Frequent complaints relate to difficulty cancelling subscriptions, unexpected auto-renewals, and limited refunds.

Users have also reported billing issues (double charges or add-on fees) and variable support responsiveness.

Documentation checklist

Essential items to gather before cancelling

• Account email and username associated with your Keeper account.
• Receipt or invoice for the subscription payment (App Store / Play Store / Keeper receipt).
• Payment method details and transaction ID (if available).
• Screenshots of subscription settings and active subscriptions on your device.
• Exported backup of your vault data if you want a local copy before deletion.

When contacting support or a disputes authority

• Include dates of purchase, renewal, cancellation attempts, and any confirmation messages.
• Attach copies of any email correspondence and screenshots showing billing entries.

Common mistakes

Not cancelling through the correct store

A common error is uninstalling the app but not cancelling the subscription through the App Store or Play Store.

Always cancel subscriptions using the store where you purchased to stop auto-renewals.

Assuming cancellation equals deletion

Canceling a paid subscription does not delete your Keeper account or vault data by default.

If you want your data removed, use the app's "Delete Keeper Account" option or email [email protected].

Comparative recap

Quick comparison

The table below compares common subscription routes and what to expect for cancellations and refunds.

After cancelling

Recommended immediate steps

• Export or back up your vault data if you want an offline copy before premium access ends.
• Confirm cancellation by checking subscription status in the App Store, Play Store, or your Keeper Account tab.

Support and next actions

• For subscription management guidance: Keeper help - Manage subscriptions.
• For questions about refunds or terms, review Keeper's published Terms: Keeper Terms and Keeper Terms of Use.

Address

Corporate location

Keeper Security headquarters (public contact address):

311 W Monroe St, Suite 406, Chicago, IL 60606, United States

Support contact

Account deletion requests: [email protected]

For subscription management help, see the official support article: Manage subscriptions (Keeper help).