Cancellation Keeper: Easy Method

What is Keeper

Overview

Keeper is a subscription-based password manager that stores and encrypts passwords, files and other sensitive data. It is used by individuals and teams to centralise credential management and secure sharing.

Key features

Keeper offers secure vaults, device sync, sharing tools and optional add-ons such as dark-web monitoring and extra secure file storage.

How to cancel Keeper

Via iOS (App Store)

• Open Settings on your iPhone or iPad.
• Tap your name, then Subscriptions.
• Select "Keeper Password Manager" and choose Cancel Subscription.
• See the official instructions: Manage subscriptions (Keeper help).

Via Android (Google Play)

• Open the Google Play Store app.
• Tap your profile icon, then Payments & subscriptions → Subscriptions.
• Select "Keeper Password Manager" and tap Cancel subscription.
• Refer to Keeper's support note for details: Manage subscriptions (Keeper help).

Via Web (direct Keeper subscription)

• Direct subscriptions purchased from Keeper's website are not self‑service for cancellation.
• Submit a cancellation request via Keeper Support (see the Keeper help article for instructions and contact steps).
• Keeper confirms access continues until the end of your current billing period.
• Official guidance: Manage subscriptions (Keeper help).

What happens when you cancel

Access and billing

After cancellation, your subscription remains active until the end of the current paid billing period.

Auto‑renewal will be stopped so you are not charged again after the current term ends.

Data and account

Your Keeper vault data typically remains intact after cancellation unless you delete the account.

Export your data or back up important records before the subscription ends if you plan to stop using the service.

Will I get a refund?

Official policy

Keeper's Terms state that pre‑paid fees are non‑refundable and no pro‑rata refunds are provided for unused portions of a subscription period.

Open‑ended subscriptions terminate shortly after notice but pre‑paid fees still remain non‑refundable per the terms.

See the official terms: Keeper Terms & Conditions.

Exceptions and local law

• Keeper generally does not issue refunds, but exceptions may occur on a case‑by‑case basis.
• A third‑party summary notes refunds are uncommon because the software is delivered in full at purchase: third‑party summary.
• South African consumer law (see next section) can affect refund rights in certain distance‑selling or auto‑renew situations.

Keeper plans and pricing

Summary

The table below lists South African App Store annual prices and common add‑ons as reported in verified sources.

Notes

Prices are based on in‑App Purchases listed in the South African Apple App Store (ZA) as reported in verified data.

No monthly ZAR pricing or South African web prices were found in the verified sources; check the App Store or your platform store for the most current local pricing.

Your consumer rights in South Africa

Cooling‑off and the CPA

South African consumers may have a 14‑day 'cooling‑off' right for distance contracts under the Consumer Protection Act (CPA) where applicable.

Keeper's public terms do not explicitly reference this cooling‑off right, so local law may provide additional protection beyond Keeper's stated policy.

Disputes and enforcement

• If cancellation mechanisms are not reasonably accessible, the CPA can override a 'no refund' policy in some situations.
• Consumers can lodge complaints with the National Consumer Commission or dispute transactions with their bank for unfair or unauthorised renewals.
• Document dates, receipts and correspondence to support any dispute.

Customer experiences

Positive feedback

• Users praise Keeper's strong security, ease of sharing and intuitive interface.
• Local review sites report simplicity, effective team tools and reliable performance: Capterra South Africa, GetApp ZA.

Negative feedback

• Common complaints include difficulty cancelling web subscriptions, perceived unfair auto‑renew practices and lack of refunds: see Trustpilot.
• Some users report autofill/browser extension quirks and pricing concerns for family plans and add‑ons.

Documentation checklist

What to prepare

• Account email and username associated with the Keeper subscription.
• Order receipt, invoice or App Store / Google Play purchase history showing the transaction.
• Subscription ID, screenshots of billing or renewal notices, and the date you requested cancellation.

Where to send

• For web/direct purchases, submit a ticket via Keeper Support as indicated in the official help article: Manage subscriptions (Keeper help).
• If you paid via Apple or Google, cancel through your App Store / Play Store account to stop future renewals.

Common mistakes

Cancellation mistakes

Example: Users try to delete the app but forget to cancel the subscription in the App Store or Play Store.

Result: The subscription continues to auto‑renew and you remain billed until you cancel in the store where you purchased it.

Billing dispute mistakes

Example: Assuming Keeper will refund automatically after cancelling without checking the Terms or local rights.

Result: Keeper's stated policy is no refunds for pre‑paid fees; you should gather documentation and escalate through your bank or the National Consumer Commission if needed.

Comparative recap

At‑a‑glance

Takeaway

Cancel through the same channel you used to subscribe and keep receipts. Expect service until the paid term ends and prepare documentation before disputing charges.

After cancelling

Next steps

• Confirm cancellation in the App Store / Play Store or via Keeper Support and keep a confirmation screenshot or ticket ID.
• Export or back up your vault data if you will no longer use Keeper.

Useful links

• Manage subscriptions (Keeper help)
• Keeper Terms & Conditions
• Third‑party summary on cancellations and refunds
• Customer reviews (Trustpilot)

Address

Legal address

Suite 207 Tyger Lake Building, 2 Niagara Road, Tyger Waterfront, Bellville, 7530, South Africa.

Mailing address

Use the same postal/registered address above when sending formal correspondence related to cancellations or disputes.