Cancellation Keeper: Easy Method

What is Keeper

Service overview

Keeper is a cloud-based password manager and encrypted file storage service that helps individuals and organisations store, autofill and synchronise passwords and sensitive data across devices.

The service is subscription-based and offers browser extensions, mobile apps and desktop clients for cross-device access and secure sharing.

Main features

Keeper provides password generation, autofill, secure file storage and end-to-end encryption to protect user data.

Plans vary by feature set and intended use (personal vs business), and administration tools exist for enterprise deployments.

How to cancel Keeper

Cancel via iOS (App Store)

• Open iOS Settings → tap your name at the top → Subscriptions → select "Keeper Password Manager".
• Tap Cancel Subscription and follow on-screen prompts to stop automatic renewal.
• For App Store details see the Keeper help article: Manage subscriptions (Keeper Help).

Cancel via Android (Google Play) and Web

• Google Play: Open Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Keeper Password Manager → Cancel.
• Web (direct purchase): Log in to the web or desktop app → click the email (top-right) → Account tab to manage or cancel subscriptions.
• If you purchased through a third party, manage cancellations through that store or seller; see Keeper's help page for guidance: Manage subscriptions (Keeper Help).

Business/enterprise cancellations and account deletion

• Business subscriptions: email [email protected] to request cancellation.
• MSP or channel-managed accounts: email [email protected] for assistance.
• To delete an account: in mobile app go to Account → Help → Delete Keeper Account, or request deletion by emailing [email protected] (as provided by Keeper).

What happens when you cancel

Access and renewal

When you cancel a subscription, your access typically continues until the end of the paid term, after which automatic renewal stops.

If you cancel mid-term you usually retain access through the already-paid period but will not be charged at the next renewal.

Data retention and account status

Canceling a subscription does not automatically delete your stored vault data; your account and encrypted data remain unless you request deletion.

To permanently remove data, use the app’s delete-account option or request deletion per Keeper’s documented process.

Will I get a refund?

Keeper refund policy (summary)

Keeper’s terms state that software delivered in full at purchase is not refundable; you may cancel at any time but will not be issued a refund in many cases.

The company specifies no refund after fifteen calendar days from account creation in applicable terms.

Third-party store purchases and exceptions

• Purchases made through the App Store or Google Play must be refunded through those stores; they manage refunds for their transactions.
• If you believe you have an exceptional case, contact Keeper support or the store where you purchased for review; refer to Keeper’s terms: Keeper Terms of Use.

Keeper plans and pricing

Where to check prices

Publicly available, Singapore-specific SGD pricing for Keeper is not provided in the verified sources used here.

To obtain exact Singapore pricing check the Singapore App Store or Google Play while signed into a Singapore account, or contact Keeper sales/support.

Official sources for pricing

• Use the App Store listing for region-specific App Store pricing: Keeper on Apple Singapore.
• Check the web/desktop account pages or contact Keeper if you need a quote for business plans.

Your consumer rights in Singapore

Cooling-off and digital services

Singapore’s general consumer protections vary by transaction type and marketplace; distance-selling cooling-off rights for physical goods may not apply to digital services once accessed.

Digital downloads and services accessed immediately usually fall outside typical “cooling-off” refund entitlements.

Keeper policy vs consumer protections

• Keeper’s terms state no refunds after 15 days and that software delivered in full is not refundable; this is relevant to disputes.
• For guidance on how statutory protections might apply, consider seeking independent local consumer advice if you believe the policy conflicts with Singapore law.

Customer experiences

Positive feedback

Many users praise Keeper for reducing password anxiety, useful autofill and generator features, and reliable cross-device sync and browser extensions.

Reviews on platforms such as Trustpilot and Capterra Singapore note intuitive interfaces and strong security features with responsive support in some cases.

Negative feedback

Common complaints include occasional autofill failures, confusing navigation, search issues, and perceptions of problematic billing or unexpected renewals.

Some users report difficulty obtaining refunds or contacting sales/support quickly, particularly for business purchases in Singapore.

Documentation checklist

What to gather before you cancel

• Account email and username used with Keeper.
• Purchase receipt or order confirmation (store receipt if bought via App Store/Google Play).
• Subscription start date and expected renewal date.

Support information to have ready

• Platform you used to subscribe (App Store, Google Play, Web/desktop).
• Any relevant correspondence with Keeper support or sales (dates and ticket numbers).
• If business account, the organisation’s billing contact and licence details.

Common mistakes

Not checking the purchase source

Users often try to cancel via the web when they actually purchased through the App Store or Google Play.

This delays cancellation since refunds and subscription management for store purchases must be handled through the store.

Assuming cancellation equals deletion

Cancelling a subscription does not delete your vault data; many users mistakenly assume their data is removed and only later request deletion.

If you want data removed, use the app’s delete-account option or request deletion explicitly from Keeper.

Comparative recap

Quick comparison

After cancelling

Next steps

Confirm cancellation in the store or account page and keep a screenshot or confirmation email for your records.

Monitor your account access until the paid period ends and verify billing stops on the next renewal date.

Where to get help and more information

• Manage subscriptions and account guidance: Keeper Help Article.
• Refund and terms details: Keeper Terms of Use.

Address

Company address

Keeper Security (as provided in project data): 500 Yale Ave N, Seattle, Washington, 98109 US.

Support and contact (notes)

Business cancellation emails: [email protected] and [email protected].

Account deletion request address: [email protected]. For subscription management steps, see the Keeper help article linked above.