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Cancel LIVECHAT
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Livechat service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Livechat: Easy Method
What is Livechat
Overview
Livechat is a cloud-based customer support and live chat software that enables real-time conversations with website visitors.
It includes features such as chat widgets, chatbots, analytics, integrations, and multi-user support for businesses of various sizes.
Primary use cases
Livechat is used for sales, customer service, and lead generation by integrating chat on websites and messaging channels.
The service is subscription-based with tiered plans and a 14-day free trial to evaluate features before paying.
How to cancel Livechat
Cancel via the web (recommended)
- Sign in to your LiveChat account.
- Open your account panel and go to the Billing tab.
- Choose the active subscription and select the option to cancel.
- Confirm cancellation when prompted; you should receive confirmation in the account UI.
App Store / Google Play and support-assisted cancellation
- There is no separate cancellation policy published for App Store or Google Play; the standard web cancellation process applies.
- If you cannot cancel from the Billing tab, contact LiveChat support for assistance during business hours.
What happens when you cancel
Access and service period
After cancellation, your subscription remains active until the end of the current billing period.
You will continue to have access to paid features for the remainder of that period.
Billing and data
No future charges will be applied after cancellation for the upcoming billing cycles.
Previous payments are non-refundable and any credit from processed payments is lost upon cancellation.
Will I get a refund?
LiveChat refund policy
LiveChat does not offer refunds on already processed payments for any customers.
Credit from processed payments is not returned when you cancel; unused subscription time is not refunded.
Possible exceptions and trial
- LiveChat provides a 14-day free trial so you can assess the service before being charged.
- If you believe a charge was made in error, contact LiveChat support; however, the published policy states no refunds.
Livechat plans and pricing
Pricing overview
LiveChat lists USD plan prices publicly; exact INR charges are not listed and may vary by payment method.
USD-to-INR equivalents below are approximate conversions and may change with exchange rates and fees.
Plan table
| Plan | Price (USD) | Price (approx. INR) | Period | Features (summary) |
|---|---|---|---|---|
| Starter (annual billing) | $19 | ₹1,600 - ₹1,650 (approx.) | Annual (monthly equivalent) | Text Intelligence, up to 100 visitors, 1 campaign, 60-day history, 1 user |
| Starter (monthly billing) | $25 | ₹2,100 - ₹2,200 (approx.) | Monthly | Same features as Starter annual, billed monthly |
| Team (annual billing) | $49 | ₹4,200 - ₹4,500 (approx.) | Annual (monthly equivalent) | Unlimited campaigns, full customization, unlimited users, basic reporting |
| Team (monthly billing) | $59 | ₹5,000 - ₹5,200 (approx.) | Monthly | Same as Team annual, billed monthly |
| Business (annual billing) | $79 | ₹6,800 - ₹7,000 (approx.) | Annual (monthly equivalent) | Advanced reporting, staffing prediction, scheduler, SMS & Apple Messages |
| Business (monthly billing) | $89 | ₹7,700 - ₹8,000 (approx.) | Monthly | Same as Business annual, billed monthly |
Your consumer rights in India
Cooling-off and refund rights
Indian consumer law provides cooling-off rights for digital services in many cases, often 7 - 14 days.
These rights may allow cancellation and refund depending on interpretation and the nature of the continuous service.
How this relates to LiveChat
- LiveChat’s published policy states no refunds for processed payments, which may conflict with consumer protections in India.
- Users in India should use the 14-day free trial to evaluate the service and note billing/cancellation dates carefully.
Customer experiences
Positive feedback
Some reviewers on Capterra India praise LiveChat for being user-friendly, helpful for real-time support, and having solid integrations and analytics.
These positive reviews note effectiveness for customer engagement and lead management.
Negative feedback
- Several Trustpilot reviews report being charged after cancellation and not receiving refunds despite billing disputes.
- Other complaints include reliability issues (glitches, disconnections), perceived high prices, hidden fees, and difficulties cancelling without support assistance.
Documentation checklist
What to collect before cancelling
- Account email and login details used for LiveChat.
- Subscription ID, plan name, and billing period information.
- Payment receipts or invoices for recent charges.
What to save after cancelling
- Cancellation confirmation screenshot or email from your LiveChat account.
- Dates of cancellation and end of paid access for future reference.
Common mistakes
Not using the free trial
Skipping the 14-day free trial may lead to unexpected charges if you later find the service unsuitable.
Always test features and integrations during the trial to confirm fit.
Missing cancellation timing
Cancelling after a billing date can result in another full charge; users sometimes assume immediate pro rata refunds which are not provided.
Always cancel before the next billing cycle if you do not want to be billed for the next period.
Comparative recap
Quick comparison of plan tiers
| Feature | Annual (USD/month equiv) | Monthly (USD) | Note |
|---|---|---|---|
| Starter | $19 | $25 | Basic features, limited users, lower per-month cost on annual billing |
| Team | $49 | $59 | More features and users; annual billing reduces monthly equivalent |
| Business | $79 | $89 | Advanced reporting and messaging channels; highest tier |
After cancelling
Immediate next steps
Keep a copy of your cancellation confirmation and note the date your paid access ends.
Review exported chat history and data you need before the account access lapses.
Helpful links and support
- LiveChat subscription policy - official cancellation and refund terms.
- LiveChat FAQ - common billing and account questions.
- Capterra India reviews - user experiences and ratings.
- Trustpilot reviews - user complaints and feedback.
Address
Corporate address (listed)
LiveChat (U.S. office): 101 Arch Street, 8th Floor, Boston MA 02110, United States of America.
Support and regional notes
LiveChat does not publish a specific India office; for cancellation or billing queries use the Billing tab or contact LiveChat support.
If you need formal correspondence, use the corporate address above or the support channels listed in your LiveChat account panel.