Cancellation Loom: Easy Method

What is Loom

Overview

Loom is a video messaging and screen-recording software used to create, share, and comment on short video messages for work and education.

It is subscription-based with free and paid tiers and is commonly accessed via web, desktop, and mobile apps.

Main features

Core features include quick screen and camera recording, link-based sharing, and team collaboration tools such as comments and analytics.

Billing and subscription management differ by platform (App Store, Google Play, or Loom web).

How to cancel Loom

iOS (App Store)

• Open the App Store on your iPhone or iPad and tap your Apple ID profile.
• Go to Subscriptions, find the Loom subscription, and tap Cancel Subscription.
• Important: deleting the Loom app does NOT cancel an App Store subscription; you must cancel through Apple ID subscriptions.

Android (Google Play)

• Open the Google Play Store app and tap your profile icon → Payments & subscriptions → Subscriptions.
• Select Loom and tap Cancel subscription, then follow prompts to confirm.
• Important: deleting the Loom app or cancelling within Loom will NOT stop Google Play automatic renewals; cancel in Google Play subscriptions.

Web (Loom.com)

• Sign in at your Loom account on the web, go to Settings → Billing or Team settings, and choose to cancel your subscription.
• Cancelling via the Loom website stops future renewals; you retain access until the end of the current billing period.
• If you need help, check account settings or submit a support request through your Loom account.

What happens when you cancel

Access and billing

When you cancel a Loom web subscription, renewals stop at the next billing date and you keep paid access until the period ends.

No prorated refunds or credits are issued for unused time; the account simply reverts at the period end.

Data and account

Your videos, comments, and account data typically remain available according to Loom's data-retention and account policies.

Export any critical content before cancelling if you want local copies; account deletion is separate from subscription cancellation.

Will I get a refund?

Refund policy (high level)

• Loom does not provide refunds for charges older than 90 days.
• No prorated refunds are issued on cancellation - access remains until the billing cycle ends but unused time is not credited.
• Refunds are handled case-by-case and are not guaranteed by cancelling your subscription alone.

How to request a refund

Submit a refund request to Loom support from your account or the support contact method provided in your billing area.

Include purchase receipts and dates; be aware that cancellation does not automatically result in a refund.

Loom plans and pricing

Pricing table

Notes on official pricing

Official Loom pricing for the video platform is typically listed in USD and not directly available in INR in Loom's public pricing pages.

If local INR pricing or reseller offers are important, confirm details with the seller or support before purchase.

Your consumer rights in India

Cooling-off and refund rights

Indian consumer protections may provide cooling-off or refund rights for digital services, often ranging around 7 - 14 days depending on the provider and terms.

Loom's stated policy (no refunds after 90 days, no prorated refunds) may not fully align with local expectations; specifics depend on the purchase terms disclosed at sale.

Enforcement and remedies

If refunds are denied inconsistently or terms were not transparently disclosed, consumers in India may seek remedies via consumer grievance forums or courts.

Collect receipts, screenshots of terms, and communications before filing a complaint to help support your case.

Customer experiences

Positive feedback

Some users report smooth cancellations and accommodating customer support responses when they canceled memberships.

These positive cases suggest refunds or assistance are sometimes granted on a discretionary basis.

Common complaints

Frequent negative reports include no prorated refunds after cancellation and unexpected automatic renewals without reminders.

Users also report technical bugs, sign-in problems, and billing errors such as being charged without access to upgraded features.

See user reviews: Trustpilot - Loom reviews.

Documentation checklist

Necessary documents

• Receipt or invoice showing the Loom charge (from Apple, Google, or Loom web).
• Subscription ID or order number where available.
• Date(s) of charge and last renewal.

Optional helpful items

• Screenshots of billing entries, subscription settings, and any error messages.
• Correspondence with Loom support or screenshots of terms presented at purchase.

Common mistakes

Cancellation mistakes

Deleting the mobile app instead of cancelling the subscription is a common error - this does not stop charges from Apple or Google.

Always cancel through the platform where you subscribed (Apple ID subscriptions for iOS; Google Play for Android; Loom.com for web subscriptions).

Billing and account mistakes

Expecting a prorated refund or immediate access removal upon cancellation can cause confusion - Loom typically allows access until the period ends and does not prorate.

Also confirm you are signed into the correct account (personal vs. team) before cancelling to avoid cancelling the wrong subscription.

Comparative recap

Quick comparison

Takeaway

Cancel in the same store where you subscribed and save receipts; refunds are rare and evaluated per case.

If in doubt, collect documentation and contact support promptly to increase chances of a favorable resolution.

After cancelling

Follow-up actions

• Save confirmation of your cancellation (email or on-screen confirmation) and check your next bank/statement for renewals.
• Export or back up critical Loom videos and data before the end of your paid period if you plan to lose premium features.

Support and further reading

For step-by-step cancellation tips you can consult a third-party guide: How to cancel Loom (third‑party guide).

To review other customers’ experiences, see: Loom reviews on Trustpilot.

Address

Company address

LOOM LTD - 54a Great Percy Street, London, England, WC1X 9RA.

Notes

This address corresponds to the UK-registered Loom entity; billing and support channels may vary by region and reseller.

If you purchased through Apple or Google, contact those stores for subscription billing issues as they handle in‑store charges and refunds.