Cancellation Loox: Easy Method

What is Loox

Overview

Loox is a SaaS tool that helps e-commerce merchants collect and display customer reviews with photos and videos to increase social proof and conversions.

It integrates with Shopify stores to automate review requests and show review widgets on product pages and other store locations.

Primary uses

Merchants use Loox to gather photo reviews, showcase them on storefronts, and run referral or upsell flows tied to reviews.

The app is billed as a subscription and is managed through the merchant’s Shopify admin rather than mobile app stores.

How to cancel Loox

Cancel via Shopify Admin (recommended)

• Open your Shopify admin and go to Apps.
• Find Loox in the apps list and choose Uninstall or Remove app to stop the subscription.
• Follow Shopify’s prompts to confirm removal; uninstalling via Shopify stops future Loox charges.
• See Loox’s removal instructions: How to remove Loox from your store.

Important cancellation notes

• You cannot cancel Loox through the Apple App Store or Google Play; billing is handled by Shopify. For more, see: cancellation summary.
• Loox does not offer a pause option; you must uninstall to stop the subscription. Reinstalling later preserves your reviews and settings.

What happens when you cancel

Billing and charges

Uninstalling the Loox app via Shopify stops future charges from the next billing cycle.

Any pending charges already initiated before uninstall may still be processed by Shopify or the payment provider.

Access and data

Your stored reviews and Loox settings remain associated with your account; reinstalling the app should restore access to them.

Uninstalling removes the app from your store but does not necessarily delete historical review data held by Loox.

Will I get a refund?

Free trial

Loox offers a 14-day free trial. Cancel within the trial period to avoid being charged for the subscription.

Canceling during the trial prevents subscription charges for that trial period.

Paid subscriptions and refunds

There is no publicly documented automatic 14-day refund (cooling-off) for paid Loox subscriptions.

Refunds after billing are handled case-by-case and must be requested via Loox support; they are not guaranteed. See cancellation notes: details.

Loox plans and pricing

Plans overview

Official Loox pricing is published in USD. Below are the commonly cited monthly plan tiers and features.

Confirm current pricing in your Loox or Shopify admin before purchasing.

Currency and billing note

Pricing shown below is in USD only; no INR-specific official pricing was found for 2024/2025.

App Store or Play Store listings are not relevant for Loox billing, which is handled by Shopify.

Your consumer rights in India

Cooling-off and software services

Under Indian consumer law, there is generally no automatic statutory 14-day cooling-off right for software or SaaS services; refund eligibility depends on contract terms and provider policy.

Digital subscriptions often rely on the provider’s published refund policy rather than a mandatory cooling-off period.

Dispute options and evidence

• Contact Loox support first to request a refund or dispute a charge; keep all communication records.
• If unresolved, consider filing a complaint with local consumer forums or the appropriate grievance redressal authority in India.
• Retain invoices, billing dates, and screenshots showing uninstall dates to support any dispute or complaint.

Customer experiences

Positive feedback

Many merchants praise Loox for easy Shopify integration, automated photo-review widgets, and helpful customer service.

Some users compare Loox favorably against other review platforms for collecting photo reviews and improving conversions.

Common complaints

Recurring negative feedback concerns opaque or unexpected billing, such as being charged after cancellation or being billed despite low use.

Trustpilot contains mixed reviews, including claims about billing and support responsiveness. Example aggregated reviews: Loox on Trustpilot.

Documentation checklist

Essential proof to keep

• Shopify invoices and charge dates related to Loox billing.
• Screenshots of the Loox app listing in your Shopify admin and the uninstall action.
• Email correspondence with Loox support, order IDs, and trial start/end dates.

How to prepare a refund or dispute request

• Assemble billing evidence and a clear timeline (trial dates, billing dates, uninstall date).
• Open a support ticket with Loox including documentation and a concise refund request.

Common mistakes

Cancelling in the wrong place

A common error is attempting to cancel via the Apple App Store or Google Play. Loox billing is managed through Shopify, so those attempts do not stop charges.

Always remove the app from the Shopify admin to stop future billing.

Assuming automatic refunds or pauses

Another mistake is assuming Loox will automatically refund post-billing or allow pausing the subscription.

Refunds are not automatic; pausing is not supported. You must request refunds via support and uninstall to stop billing.

Comparative recap

Quick comparison

The table below summarizes key points about Loox relative to typical SaaS expectations for cancellation, refunds, and data retention.

How Loox stacks up

After cancelling

Reinstalling and data access

If you reinstall Loox after uninstalling, your previous reviews and settings should remain available to your store.

Confirm data restoration by checking your Loox dashboard after reinstall.

Support and further reading

• How to remove Loox: support.loox.io - remove Loox
• Billing and app charges: support.loox.io - app charges and billing
• Cancellation overview and refund notes: postclic - cancel Loox

Address

Registered office

Croxaint Digital Private Limited (Loox)

207, NEW ANAJ MANDI, Hisar, Hisar, Haryana 125001, India

Contact notes

This address reflects the official office information on record; for billing or legal queries, use Loox support channels through your Shopify admin or the Loox support site.