Cancellation Loom: Easy Method

What is Loom

Overview

Loom is a video messaging and screen-recording service used to create, share and collaborate on videos for work or personal use.

It offers desktop and mobile apps, browser recording, and workspace-level plans with features like editing, analytics and admin controls.

Core use cases

Common uses include asynchronous team updates, product demos, customer support recordings and training material.

Plans scale from a free Starter tier to Business, Business + AI, and custom Enterprise offerings.

How to cancel Loom

Cancel via Web (direct billing settings)

• Sign in → Workspace Settings → Plan & Billing → Manage Subscription → Downgrade to Starter.
• Follow the on-screen prompts to confirm the downgrade/cancellation.

If you purchased via Atlassian or a mobile store

• Atlassian: Cancel through admin.atlassian.com/billing using similar plan/Manage Subscription steps for your Atlassian billing account.
• Apple App Store / Google Play: Cancel directly in the App Store or Play Store; deleting the app or cancelling from the Loom website will NOT cancel store-managed subscriptions.

What happens when you cancel

Access and billing effect

Cancellation takes effect at the end of your current billing period; you keep access until then.

Atlassian purchases follow the same timing: access continues until the period ends.

Account and data

Your account and recorded content remain available according to Loom's account policies unless you choose to delete them.

Seats and billing will stop renewing after the current period; export or save any content you need before changes.

Will I get a refund?

Standard refund policy

Loom does not provide prorated refunds for mid-cycle cancellations; canceling mid-period does not yield partial refunds.

You retain access until the end of the paid period despite cancellation.

Exceptions and requests

• Refunds are handled case-by-case and considered only within 90 days of the charge.
• Submitting a request does not guarantee a refund; decisions are at Loom's discretion.

Loom plans and pricing

Pricing table

Pricing notes

Loom bills customers in USD; Singapore customers will see conversion to SGD through their payment provider.

Estimated SGD equivalents use an approximate conversion and are for guidance only.

Your consumer rights in Singapore

Cooling-off and digital services

Under Singapore law, digital services generally do not have a statutory 14‑day cooling‑off right like some physical goods or distance contracts.

As a result, Loom's cancellation and refund terms for digital subscriptions are generally enforceable.

Recourse options

• If you believe you were unfairly charged, you may request a chargeback through your bank.
• You can also escalate complaints to the Consumers Association of Singapore (CASE), though outcomes are not guaranteed when terms are clearly stated.

Customer experiences

Positive feedback

• Many users appreciate Loom's ease of use for quick video and screen capture work.
• Longtime users often highlight past stability and helpful tooling for asynchronous communication.
• Some customers reported helpful support interactions when arranging changes near cancellation.

Common complaints

• Reports of app crashes, glitches and unreliable recordings are common in negative reviews.
• Authentication issues and billing problems (continued charges after cancellation, seat renewals) are recurring themes.
• Some users describe slow or automated customer support and inflexible refund outcomes.

Documentation checklist

What to gather before you cancel

• Workspace name and admin email associated with the Loom account.
• Invoice or receipt showing the charge date and amount (within 90 days if requesting a refund).
• Payment method details (last 4 digits), subscription ID or plan name, and billing provider (Direct, Atlassian, App Store/Play Store).

What to include in a support/refund request

• Clear description of the issue and the requested outcome (cancellation confirmation or refund).
• Screenshots of billing charges, subscription page, and any error messages.
• Support request IDs or ticket numbers if you previously contacted Loom.

Common mistakes

Assuming the app deletion cancels billing

Deleting the Loom app from your device does not cancel subscriptions purchased through the App Store or Play Store.

Always cancel within the store if you subscribed through that channel.

Expecting prorated refunds or immediate stops

Many users expect partial refunds when cancelling mid-cycle; Loom's policy is no prorated refunds and access remains until period end.

Also check if your subscription is billed via Atlassian, as cancellation must be handled there to stop renewal.

Comparative recap

Quick comparison table

Key takeaways

Starter is free but limited; Business tiers add unlimited recording and team features; Enterprise is custom.

Billing is in USD and refunds are limited and considered case-by-case within 90 days.

After cancelling

Next steps

• Confirm cancellation in the workspace billing settings or the store where you subscribed.
• Export or back up any content you need before the end of the billing period.

Helpful links

• Loom - Requesting a refund
• Loom - Pricing page
• Wise - Loom pricing in Singapore (estimate)

Address

Corporate address

Loom, Inc.

140 2nd Street, Floor 3, San Francisco, California 94105, United States

Support note

For billing-related cancellations or refund requests, use the Loom web billing settings or the support links above depending on your purchase channel.

If you purchased via Atlassian or a mobile store, manage billing through those providers' consoles.