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Mailgun

Cancel MAILGUN

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To cancel Mailgun,
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When do you want to cancel?
India

Cancellation service #1 in India

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Termination letter drafted by a specialized lawyer
Sender
Mailgun Cancel Account | Postclic
Mailgun
112 E. Pecan St, #1135, San Antonio
TX United States
support@mailgun.com
Cancellation of Mailgun contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Mailgun service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Mailgun
112 E. Pecan St, #1135, San Antonio
TX , United States
support@mailgun.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Mailgun. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Mailgun: Easy Method

What is Mailgun

Overview

Mailgun is an email delivery service aimed at developers and businesses for sending, receiving, and tracking transactional and bulk emails.

It provides APIs and SMTP integration to manage programmatic email workflows and analytics.

Primary use cases

Common uses include transactional emails (order confirmations, password resets) and programmatic marketing or notification emails.

Mailgun focuses on deliverability, API access, and integration with applications and services.

How to cancel Mailgun

Cancel via Mailgun Control Panel (recommended)

  • Log into your Mailgun account.
  • Open the Profile dropdown, select Manage Account.
  • Click "Request Cancellation", follow prompts and confirm the cancellation.

Other channels and limitations

Mailgun is not distributed via the App Store or Google Play, so you cannot cancel through those platforms.

If you purchased Mailgun via a third‑party reseller, follow that reseller’s cancellation process instead of the Control Panel when advised.

What happens when you cancel

Access and billing

Cancellation is immediate and stops future billing for the account that you cancel.

Any scheduled renewals for the cancelled account are terminated upon confirmation.

Data and account state

Cancellation is irreversible and deletes account data. You will lose access to logs, stored messages, and configuration.

Export any needed data before cancelling; after cancellation data cannot be recovered.

Will I get a refund?

Standard refund policy

Mailgun’s public Terms of Service and SLA do not offer a standard refund policy or a statutory 14‑day “cooling‑off” refund right.

Indian users should not expect an automatic pro‑rata refund on cancellation based on Mailgun’s published terms.

Exceptions and remedies

  • Service interruptions are addressed through SLA credits rather than cash refunds in Mailgun’s public documents.
  • If you purchased via a reseller, any refund or credit policy from that reseller may differ - contact them directly.

Mailgun plans and pricing

Available reseller INR pricing

Plan Price (INR) Period Features Provider
Basic ₹1,000.00 Monthly Presumed Basic features (≈10,000 emails/month, API/SMTP access) GWS Technologies (third‑party reseller)
Foundation ₹2,000.00 Monthly Presumed Foundation features (≈50,000 emails/month, templates) GWS Technologies (third‑party reseller)
Scale ₹5,000.00 Monthly Presumed Scale features (≈100,000 emails/month, validations, support) GWS Technologies (third‑party reseller)

Notes on pricing accuracy

These INR prices come from a third‑party reseller and may not reflect Mailgun’s official pricing.

Mailgun’s official plans are listed in USD on its site (for example $15, $35, $90/month); no official India‑localized pricing was found.

Your consumer rights in India

No statutory 14‑day cooling‑off for digital services

Mailgun does not provide a statutory 14‑day refund right for digital services under its public terms.

Indian users therefore may not have a guaranteed 14‑day cancellation refund via Mailgun’s own policy.

Data rights and export before cancellation

Cancellation results in irreversible data deletion, so export logs and message data beforehand to preserve records.

Under Indian data protection considerations, request any necessary exports before you cancel to safeguard information.

Customer experiences

Positive feedback

  • Users praise reliable delivery, easy configuration, and clear statistics.
  • Many reviewers note responsive and helpful support in technical cases.

Negative feedback

  • Reports exist of sudden account suspensions or blocks without clear prior warning.
  • Some users report support delays or difficulties obtaining refunds or resolving deliverability issues.

For user reviews, see Trustpilot.

Documentation checklist

Before you cancel

  • Export message logs, delivery reports, and suppression lists.
  • Download configuration details (API keys, domain DNS settings) you may need later.
  • Confirm whether you purchased via a reseller and obtain their cancellation/refund terms.

Supporting documents

  • Account invoices and payment receipts for any billing disputes.
  • Screenshots or records of support interactions if you need to escalate.

Common mistakes

Not exporting data

Many users forget to export logs and message archives before cancelling and then cannot recover them.

Always download or archive any needed data prior to requesting cancellation.

Assuming automatic refunds or rights

Users sometimes assume a 14‑day cooling‑off refund applies; Mailgun’s published terms do not provide that standard refund right.

If you bought through a reseller, verify their refund policy separately rather than assuming Mailgun’s policies apply.

Comparative recap

Quick comparison table

Feature Mailgun (what to expect) Typical SaaS expectation
Cancellation method Control Panel: Profile → Manage Account → Request Cancellation Control Panel or reseller portal; may also require email support
Refunds No standard refund; SLA credits possible for downtime Some SaaS vendors offer prorated refunds or trial refunds
Data retention Immediate, irreversible deletion on cancellation Varies; many vendors offer a grace/export period before deletion

After cancelling

Immediate steps

Confirm cancellation receipt and double‑check you exported all needed data before it is deleted.

Save invoices and any cancellation confirmation for your records.

Where to get help and read more

For a concise cancellation walkthrough and analysis, see the Postclic guide: Postclic guide.

To review user experiences and feedback, consult Mailgun’s Trustpilot page: Trustpilot reviews.

Address

Mailgun headquarters

112 E. Pecan St, #1135, San Antonio, TX 78205, United States

Notes on formal correspondence

If you require formal written communication, use the headquarters address above and include relevant account details and invoice references.

When contacting a reseller about purchases made through them, use the reseller’s provided contact channels and documentation.

FAQ

To cancel your Mailgun account, log into your account, go to the Profile dropdown, select Manage Account, and click 'Request Cancellation'. You can also cancel in writing via email or registered postal mail.

Upon cancellation, your account data will be immediately and irreversibly deleted. Ensure you export any necessary data before proceeding with cancellation.

Mailgun does not offer a standard refund policy upon cancellation. If you purchased through a reseller, check their specific refund policy.

If you purchased Mailgun via a third-party reseller, you must follow that reseller’s cancellation process instead of using the Mailgun Control Panel. Check your contract for details.

When canceling your Mailgun account, it's advisable to send your cancellation request via registered postal mail or email and keep a copy of your correspondence as proof.