Cancellation Notta: Easy Method

What is Notta

Overview

Notta is a subscription-based transcription service that converts audio and video into text using automated speech recognition and AI-enhanced tools.

It offers free and paid plans across web and mobile (App Store / Google Play) with features like real-time transcription, file import, and summaries.

How people use it

Individuals use Notta for meetings, interviews, lectures and multilingual transcription needs.

Teams and enterprises use web plans for file management, admin controls and integrations such as SSO.

How to cancel Notta

Important notes before cancelling

Subscriptions auto-renew unless you cancel. Deleting the app or your Notta account does not stop billing.

You must cancel through the platform where you originally purchased the subscription: App Store, Google Play, or Notta Web.

Step-by-step cancellation by platform

• App Store (iOS): Open iOS Settings → tap your name → Subscriptions → select Notta → Cancel Subscription.
• Google Play (Android): Open Google Play Store → Payments & subscriptions → Subscriptions → select Notta → Cancel subscription.
• Notta Web: Log into Notta Web on a computer → Profile → Billing → Cancel subscription.
• Timing: Cancel at least 24 hours before the next billing date to avoid the upcoming charge.

What happens when you cancel

Access after cancellation

After you cancel, you keep access to paid features until the end of your current billing cycle.

Features and limits will revert once the paid period ends; any remaining days are generally non-refundable.

Billing and account data

Automatic renewal will stop after cancellation, but deleting the app/account does not automatically cancel billing.

Your transcripts and account data are retained per Notta’s data policies; consider exporting important files before changes.

Will I get a refund?

Notta’s stated refund policy

Notta states subscriptions are non-refundable and unused days in an active billing cycle are typically not refunded.

For details see Notta’s refunds help page.

Exceptions and platform purchases

• App Store / Google Play purchases: refunds are subject to Apple/Google refund policies and must be requested through those platforms.
• Web-based subscriptions: in some cases (plan upgrades, account issues) Notta support may consider refunds - contact support to request review.

Notta plans and pricing

Pricing summary

Below is the price information for Notta plans as listed for India. Prices differ by platform (Web vs App Store).

Check the purchase flow for the final billed amount before confirming.

Your consumer rights in India

Legal framework

Digital subscription services in India fall under the Consumer Protection Act, 2019 and related rules.

Consumers are protected against unfair or deceptive terms and have remedies if services are misrepresented or not performed.

Practical options for Indian users

• Request refunds or resolution directly from Notta and keep records of communications.
• If automatic renewals occur despite timely cancellation, you may file a complaint with consumer courts or mediation forums.
• Class-action or individual complaints can be filed when widespread misleading practices are alleged.

Customer experiences

Positive feedback

Some users praise Notta’s accuracy during free trials and fast support responses in specific cases.

Other reviewers highlight multilingual transcription capability and value for team workflows.

Negative feedback

Common complaints include being charged after canceling trials, perceived poor accuracy in certain languages, and slow or unresponsive support.

Users report billing issues and app bugs in some cases; keep documentation if you encounter these problems.

For third-party reviews see the community feedback on Trustpilot.

Documentation checklist

What to collect before contacting support

• Account email used with Notta and platform of purchase (App Store, Google Play, Notta Web).
• Order receipts, transaction IDs, and screenshots of billing or subscription pages.
• Cancellation confirmation screenshots or timestamps if you already attempted to cancel.
• Correspondence with support (emails, ticket numbers) and dates of any charges you dispute.

Why documentation matters

Clear records speed up investigation and increase chances of a favorable resolution.

If escalating to platform support or consumer forums, you will need these documents as evidence.

Common mistakes

Deleting the app instead of cancelling

Many users assume deleting the mobile app cancels billing. It does not; you must cancel via the purchase platform.

Missing the 24-hour cancellation window

If you cancel less than 24 hours before renewal, you may still be billed for the next cycle.

Also avoid cancelling on the wrong platform (e.g., cancelling the web account when the subscription was bought on the App Store).

Comparative recap

Quick side-by-side

After cancelling

Confirm cancellation

Check the platform (Apple ID subscriptions, Google Play subscriptions, or Notta Web Billing) for a cancellation confirmation.

Save any confirmation emails or screenshots showing the subscription end date.

Useful links and next steps

• How to cancel - Notta help: Notta: How can I cancel my subscription?
• Refund policy - Notta help: Notta: Do you offer refunds?

Address

Company HQ

NOTTA PTE. LTD. / Notta (head office reference): Tokyo, Shibuya‑ku, 1‑12‑1 Dogenzaka, Shibuya Mark City W, 22nd Floor, 150‑0043, Japan.

Local support note

No public local cancellation postal address is provided; use the in-app or platform cancellation flows and Notta support channels for account issues.