Cancellation Notta: Easy Method

What is Notta

Service overview

Notta is a subscription-based SaaS tool that converts audio and video into text for notes, meetings and captions.

It offers real-time transcription, file import, translation and export features across mobile and web platforms.

How people use it

Users rely on Notta for meeting transcripts, interviews, study notes and quick voice-to-text workflows.

Plans vary by minutes and features; mobile in‑app purchases are offered through platform stores.

How to cancel Notta

Key requirement before you cancel

Subscriptions auto-renew by default; deleting the app or account does not cancel billing.

You must cancel via the platform where you purchased the subscription.

Steps by platform

• App Store (Apple): Cancel from your Apple account subscriptions in Settings on your device or via the App Store subscription management.
• Google Play: Cancel from Google Play Subscriptions in the Play Store app or via play.google.com Subscriptions.
• Notta Web: Sign in to Notta web, go to Profile → Billing → Cancel subscription to stop renewals on the web plan.
• Timing: Cancel at least 24 hours before the next billing date to avoid the upcoming charge.

What happens when you cancel

Access and feature availability

After cancelling, you typically retain paid features until the end of your paid billing period.

Once the paid period ends, access reverts to the free tier limits or account features available to free users.

Billing and renewal

Cancellation stops future auto-renewals; it does not retroactively refund charges unless a refund is granted.

If you purchased via App Store or Google Play, the store controls billing and may be the point of contact for disputes.

Data and account retention

Your transcripts and account data usually remain tied to your account after cancellation, subject to Notta's retention policies.

Export or back up any important files before you lose access to premium export or storage features.

Will I get a refund?

Notta's standard policy

Notta's general position is that subscriptions are non-refundable by default.

This means routine subscription charges are not automatically refunded after cancellation.

Exceptions and platform refunds

• App Store / Google Play purchases: Refund requests must be made to Apple or Google; Notta cannot directly issue those refunds.
• Terms-based exception: Notta’s Terms of Service may allow refunding unused prepaid portions if termination is by either party - this can be a case-by-case decision.
• If you believe you qualify for an exception, document timing and contact support promptly to request review.

For context on termination and prepaid fees, see a third-party summary at Postclic: Cancellation - Notta.

Notta plans and pricing

Official in‑app pricing snapshot

The table below lists App Store (Singapore) in-app purchase prices captured in the verified data.

Features shown are the primary highlights per plan.

Where to confirm current prices

App Store prices can change; check the Singapore App Store listing for the latest in-app prices.

Notta’s website shows international pricing in USD and may differ from in-app local pricing.

Your consumer rights in Singapore

Cooling-off and digital services

Singapore law provides a 14-day cooling-off period for certain purchases, but digital subscription services are often exempt unless specified in the contract.

This means automatic rights to cancel and obtain refunds are not guaranteed for online SaaS subscriptions.

Platform and store policies

• Apple and Google have regional refund processes and may consider refund requests based on eligibility and platform discretion.
• If you paid through a store, submit refund requests through that store’s refund channels; store policies often control outcomes.

Practical advice for disputes

Document your cancellation attempts, billing dates and any communications when you seek refunds or dispute charges.

Notta’s Terms of Service may permit refunds of unused prepaid fees upon termination in some cases - seek review from support and keep records.

Customer experiences

Positive reports

• Some users praise multilingual transcription, useful mobile features and responsive support in specific cases.
• App Store reviews show users in Singapore calling the app “really a good app for transcription.”

Negative reports

• Many reviews on Trustpilot are 1‑star, citing issues like unauthorized charges, difficulty cancelling and refund denials.
• Complaints include unclear trial terms, unexpected post-trial charges, poor translation accuracy and stability problems.

Where to read reviews and summaries

To view user reviews and independent write-ups, see the Trustpilot listing and third-party reviews.

Examples: Notta on Trustpilot and a product review at tldv: Notta review.

Documentation checklist

What to gather before contacting support

• Subscription receipts or invoices showing charge dates and amounts.
• Screenshots of subscription status and any cancellation attempts or in-app settings.
• Dates and times of trial start, cancellation attempts and renewal charges.
• Payment method records (bank or card statements) showing the charge to Notta or the store.

How to present your case

• Prepare a concise timeline of actions (signup, trial cancellation, renewal date, support contact).
• Attach evidence (screenshots, receipts) when contacting the platform or Notta support.

Common mistakes

Assuming deleting the app cancels billing

Many users mistakenly delete the Notta app and assume the subscription stops. Deleting the app does not cancel an active subscription.

Cancel directly through App Store, Google Play or Notta web to stop renewals.

Missing the cancellation deadline

Waiting until the billing date or the day of renewal often leads to an unavoidable charge; Notta requires cancellation at least 24 hours before the next billing date.

Always cancel earlier, and keep proof of cancellation to support any dispute.

Comparative recap

Quick comparison table

How to choose the right route

If you purchased in‑app, always start with the store’s subscription manager for cancellation and refund requests.

If you used Notta web, cancel in your web Profile → Billing and contact Notta support with documentation for any refund request.

After cancelling

Confirm and keep records

• Save confirmation of cancellation and any emails or screenshots showing the cancellation timestamp.
• Check your next billing date and payment statements to make sure no further charges occur.

Useful links

• Notta pricing and official information: Notta Pricing
• Notta on the Singapore App Store: Notta - App Store (SG)
• Third-party cancellation summary: Postclic: Cancellation - Notta
• Independent review and user feedback: tldv Notta review and Notta on Trustpilot
• Toolguide summary and user concerns: Toolguide - Notta

Address

Registered office

NOTTA PTE. LTD., 9 Raffles Place, #26‑01, Republic Plaza, Singapore 048619.

Notes on contacting the company

No separate cancellation postal address is published; manage cancellations through the platform where you purchased or via the Notta web interface.

Keep records of all communications and receipts when seeking refunds or resolving billing issues.