Cancellation Planner 5D: Easy Method

What is Planner 5D

Overview

Planner 5D is a subscription-based design application for creating 2D and 3D floor plans and interior designs without prior professional training.

The product is available on web and via app marketplaces, offering catalog access, rendering packs and various subscription plans.

Who uses it

Home owners, hobbyist designers and small professionals use Planner 5D to visualise interiors and generate renders.

Plans include time-limited access, one-time packs (renders) and lifetime or unlimited catalog options.

How to cancel Planner 5D

Cancel via Web (direct purchases)

• Sign in to your Planner 5D account on the website.
• Go to Profile → Billing (or Subscription) and click the Cancel button.
• Ensure you cancel at least 24 hours before the next billing cycle to avoid being charged for the next period.

Cancel via mobile app marketplaces

• iOS (App Store): Open Settings → Apple ID → Subscriptions → Planner 5D → Cancel. Deleting the app does not cancel the subscription.
• Android (Google Play): Open Play Store → Menu → Subscriptions → Planner 5D → Cancel. Planner 5D support cannot cancel on your behalf for marketplace subscriptions.

What happens when you cancel

Access after cancellation

When you cancel an active subscription you generally retain access until the end of the current paid period.

No immediate loss of previously purchased non-consumable features occurs unless a refund is issued with access revoked.

Renewal and account data

Automatic renewal stops at the end of the billing period after a successful cancellation made in time.

Your account data and projects typically remain in your Planner 5D account; export important projects before closing an account.

Will I get a refund?

Refunds for web (direct purchases)

Subscription fees and digital content are generally non-refundable once delivery begins.

Exception: if content is proven defective you may request a refund within 14 days by contacting support with evidence; if approved, access to that content is removed.

Refunds for app-store purchases and unauthorized payments

Purchases made through the Apple App Store, Google Play or other marketplaces must be handled through those platforms; Planner 5D cannot process or influence those refunds.

For unauthorised charges (stolen/compromised payment method) contact your bank or payment provider immediately; they manage liability and refunds.

Planner 5D plans and pricing

Pricing table

Pricing notes

Prices reflect in-app purchase amounts for India and may change. Check your marketplace listing or account billing page for the final charged amount.

Promotions or regional taxes may alter final price at checkout.

Your consumer rights in India

Applicable law

Under Indian law, including the Consumer Protection Act 2019, digital products delivered as promised are often non-refundable unless defective or misrepresented.

The EU-style 14-day automatic right of withdrawal does not automatically apply in India; eligibility depends on provider policy and Indian statutes.

Remedies and escalation

• If you believe terms were misleading or a trial was misrepresented you may raise a complaint with the Consumer Commission.
• Keep records of communications and receipts; statutory relief may be available for unfair trade practices or misrepresentation.

Customer experiences

Positive feedback

Some users find Planner 5D intuitive and customizable, praising ease of use and perceived value.

Positive reviewers cite satisfactory product functionality and customer-oriented responses in some cases.

Common complaints

Many negative reports involve unexpected charges, unclear trial terms and difficulty cancelling marketplace subscriptions.

Users also report technical issues (slow rendering, navigation glitches) and disputes over refund denials unless a defect is proven.

Documentation checklist

Essential items to gather

• Account email and username used for Planner 5D.
• Transaction ID, receipt or billing statement showing the charge.
• Date and time of the charge and renewal reminders (if any).

Evidence for refunds or disputes

• Screenshots of subscription settings and cancellation attempts.
• Evidence of defects (files, screenshots, videos) if claiming a defective product.
• Correspondence with Planner 5D support and marketplace support.

Common mistakes

Assuming deleting the app cancels subscription

Deleting the Planner 5D app does not cancel App Store or Google Play subscriptions; users remain liable for renewals until they cancel in the marketplace settings.

Always cancel via the subscription manager for your platform.

Missing the cancellation window and expecting automatic refunds

Failing to cancel at least 24 hours before the renewal date can lead to a new billing period; Planner 5D’s policy generally does not provide refunds for recent charges.

Assuming an automatic refund after cancelling is a frequent source of frustration; keep proof of cancellation timing.

Comparative recap

At-a-glance comparison

Key takeaways

If you purchased directly on the web you should cancel in your account settings and contact Planner 5D for defect-related refund requests.

If you purchased via an app marketplace manage cancellations and refunds through that store.

After cancelling

Immediate steps

• Confirm cancellation in your account or the marketplace receipts and save the confirmation.
• Check your bank or card statement after the next billing date to confirm no further charges were taken.

If you need further help

• Collect the documentation checklist items before contacting support or your payment provider.
• If you believe you were misled about a trial or renewal, consider escalating to Indian consumer authorities with your evidence.

Address

Company headquarters

Planner 5D UAB

A. Goštauto St. 12A, Vilnius 01108, Lithuania

Notes

Keep this address for formal correspondence if required; for billing or refund requests use the in-app or web support channels provided in your account.