Cancellation Planner 5D: Easy Method

What is Planner 5D

Overview

Planner 5D is a subscription-based design app for creating 2D floor plans and 3D interior visualisations. It targets homeowners, renovators and designers who want an easy-to-use tool for planning spaces.

Key functionality

The product offers a visual catalog, render options and add-on packs (renders, catalog items, PRO features). Subscriptions unlock premium catalog access and advanced rendering options.

How to cancel Planner 5D

Cancel on the Web

• Sign in at planner5d.com.
• Go to Profile → Billing (or Subscription) → click “Cancel”.
• Cancelling stops automatic renewals; access continues until the end of the billing period.

Cancel via app stores

• iOS (App Store): Open iOS Settings or App Store → tap your name/Apple ID → Subscriptions → select Planner 5D → tap “Cancel Subscription”. Note: Planner 5D support cannot cancel App Store subscriptions.
• Android (Google Play): Open Google Play Store → Menu → Subscriptions → select Planner 5D → tap “Cancel” → confirm. Deleting the app does not cancel the subscription.
• Microsoft Store: Open Microsoft Store → Manage → Subscriptions → cancel there. Planner 5D cannot cancel Microsoft Store subscriptions for you.

What happens when you cancel

Access after cancellation

When you cancel a recurring subscription, automatic renewals stop but you retain paid access until the end of the current billing period. You will not be refunded automatically on cancellation.

Data and account

Your projects and account remain active on the free tier after paid features expire. Premium features are removed once the paid period ends, but saved projects typically remain in your account.

Will I get a refund?

Web purchases

Digital content is generally non-refundable except for unauthorized or defective content. Planner 5D accepts refund requests for web purchases within 14 calendar days in limited cases.

App Store and Microsoft Store purchases

Planner 5D cannot issue refunds for purchases made through Apple or Microsoft. You must request refunds through the respective store according to their policies.

Planner 5D plans and pricing

Pricing table

Your consumer rights in Singapore

Legal framework

Under Singapore’s Consumer Protection (Fair Trading) Act, digital content must be as described and of acceptable quality. There is no automatic 14‑day cooling‑off period once supply begins for digital content.

How it applies to Planner 5D

Web subscribers can request refunds for defective or misrepresented digital content, and Planner 5D’s policy allows refund requests within 14 calendar days at its discretion.

Customer experiences

Positive feedback

Many users find Planner 5D intuitive, user‑friendly and effective for visualising renovation and interior design ideas. Reviewers praise realistic 3D designs and an easy interface.

Negative feedback

Common complaints include unexpected annual charges after trials, difficulty obtaining refunds, confusing trial terms, auto‑renewal surprises, and mixed experiences with customer support responsiveness.

Documentation checklist

Proof of purchase

• Payment receipt or invoice showing the charge (store or planner5d.com).
• Order ID, transaction ID or subscription ID.

Support evidence

• Screenshots of subscription settings, billing page or trial start/end dates.
• Cancellation confirmation emails or screenshots of cancellation steps.
• Any correspondence with Planner 5D or the store support team about the charge.

Common mistakes

Deleting the app instead of cancelling

Users often delete the mobile app but forget to cancel the subscription in the App Store or Google Play. Deleting the app does not stop billing.

Assuming support can cancel store purchases

Some users contact Planner 5D support expecting them to cancel App Store or Microsoft Store subscriptions. Those purchases must be cancelled via the relevant store account.

Comparative recap

Cancellation and refund at a glance

After cancelling

Immediate steps

• Save your cancellation confirmation, receipts and subscription IDs.
• Verify the date your paid access ends and confirm you retain expected project data.

Where to get help

• Planner 5D pricing and plan details: planner5d.com/pricing.
• Planner 5D on Mac/iOS (App Store listing): Planner 5D on the App Store (SG).

Address

Company registration

UAB Planner5D is legally incorporated and lists its office at A. Goštauto St. 12A, Vilnius 01108, Lithuania.

Contact note

For subscription cancellations bought through app stores, contact Apple, Google or Microsoft support directly. For web purchases, use Planner 5D account billing settings or Planner 5D support channels noted on their site.